Support escalation engineer Work, Jobs in Llanishen, Crf (with Salaries)

Technical & Quality Assurance Lead
Bridge Coffee Roasters —Hengoed
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Training & development
Quick apply
7d
Senior Cloud Infrastructure Engineer
Technology Transformation Group —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
14d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
Programme Director
Safran —Cwmbran
- Full-time
- Management
- Engineering
- Project management
- Employee assistance programme
Project Manager
Intellectual Property Office —Newport
- £47,766 - £50,155 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Free parking
- Annual leave
4h
Product Engineer (NPI)
KLA —Newport
- Full-time
- Engineering
- Project management
- Presentation skills
- Annual leave
4d
Network Provisioning Manager, Singapore.
IndigoTG —Magor
- £120,000 a year
- Continuous improvement
- Organisational skills
- Communication skills
PVD Equipment Manager
KLA —Newport
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Management
- Annual leave
Metrology Equipment Engineer
Vishay —Newport
- No degree
- Communication skills
- Mechanical knowledge
Senior Manager, Product Regulatory Affairs
KLA —Newport
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Azure
- Schematics
- Sales
- Annual leave
IT Engineer - Cloud & Infrastructure
Excellence IT (UK) Ltd —Caerphilly
- £35,000 - £45,000 a year
- Full-time
- In-person
- Time management
- Free parking
- Store discount
Quick apply
6d
Maintenance Team Leader- Part-66 Engineer
British Airways —Barry
- Full-time
- Maintenance
- Supervising experience
- Team management
10d
Gas Supervisor
Liberty —Cardiff
- £40,962 - £42,000 a year
- Overtime
- Customer service
- Maintenance
- Supervising experience
- Annual leave
Quick apply
10d
Data Platform Lead
Admiral —Cardiff
- Hybrid work
10d
Fire Door Engineer
SGD Security —Cardiff
- £32,500 - £37,500 a year
- Full-time
- Maintenance
- Organisational skills
- IT
Quick apply

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Technical & Quality Assurance Lead

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£50,000 - £55,000 a year
7 days ago

Benefits

Company pension

Qualifications

Technical troubleshooting
Driving Licence
Machinery breakdown fault-finding
Technical support
Quality assurance
Training & development
Root cause analysis
Fault diagnosis and repair
Learning and development experience
Internal quality assurance

Full job description

☕ Join the Team Everyone Talks About ☕

At Bridge Coffee Roasters, we don’t just fix coffee machines — we set the standard for what premium field service should look like. We are a leading partner and supplier to many clients in the premium coffee industry.
Our customers trust us with their reputation, their service, and their coffee quality. And we trust our engineers to deliver an experience that’s genuinely exceptional.

If you take pride in craftsmanship, care about doing the job properly, and love leaving customers saying “Wow — that was outstanding,” then you’ll fit right in.

Why You’ll Love Working With Us

Competitive salary
Monday–Friday working hours (8am–5pm)
Company vehicle + fuel card
All tools, tech, and equipment provided
25 days holiday + bank holidays
Parking apps covered
Pension scheme
A supportive, energetic, and genuinely fun team who take great service seriously

We’re building a field service team that others look up to — and you’ll be a key part of that.

What You’ll Do — And Do Exceptionally Well

You’ll be the trusted expert customers rely on. Your work keeps their business moving, their teams happy, and their coffee tasting great.

Role Purpose

This is a brand new role within the Service Department, created to bring dedicated Technical & Quality Assurance leadership to the engineering team. As part of the Senior Service Team, the Technical & Quality Assurance Lead provides deep technical expertise across the core equipment range, leads investigation and escalation work on complex or recurring faults, and drives quality standards and training across the field engineering team.

The role is technically and analytically focused: it exists to understand why equipment fails, to raise the quality of service delivery, and to build the technical capability of the wider engineering team, complementing the Field Service Operations Lead, whose focus is scheduling, logistics and day-to-day operational delivery.

Key Responsibilities

Technical Escalations & Investigation

Act as the technical escalation point for faults that are complex, recurring, or beyond standard engineer capability, engaged primarily via the Field Service Operations Lead
Lead technical investigations into faults and recurring issues to establish root cause
Manage and resolve customer and engineer escalations that require specialist technical input
Provide hands-on technical support to field engineers, remotely and on-site where required
Own and deliver the training support to engineers where repeat faults occur and own the the training matrix across the team

Quality Assurance

Conduct quality assurance audits across service delivery, identifying gaps against standard
Pull and analyse service and fault data to identify trends and recurring issues across the fleet
Define and maintain technical quality standards for service and repair work
Track and report on QA audit scores and technical escalation resolution times

Technical Capability & Training

Maintain strong, current technical competence across the core machine and equipment range
Design and deliver technical training to the engineering team, closing identified skills gaps
Act as a technical authority the wider team can turn to on diagnosis, repair methodology and failure modes
Contribute technical input to onboarding and ongoing development of field engineers
Regular National and International travel, visiting customer sites, shadowing engineers and attending Manufacturer training and events

Collaboration & Reporting

Work closely with the Field Service Operations Lead and the Customer Service & Office Manager on the boundary between operational and technical escalations
Feed technical findings and fault trends into wider service and product improvement discussions
Maintain accurate records of investigations, audits and training in the relevant service systems

Requirements

Strong technical background in coffee equipment engineering, repair and diagnostics
Proven experience investigating faults and identifying root cause, ideally across a fleet or multi-site estate
Experience designing and delivering technical training, or acting as a technical mentor/coach to engineers
Confident analysing service and fault data to identify trends (comfortable with reporting/CRM/ERP or service management systems)
Experience conducting quality audits or setting technical quality standards
Clear communicator, able to explain technical issues to both technical and non-technical audiences
Comfortable operating as a technical authority without formal line-management responsibility
Full UK driving licence
Ability to offer on-site engineer support where required

Pay: £50,000.00-£55,000.00 per year

Application question(s):

Can you commute to our main office in CF82 7TW, 1 day per week?

Experience:

Coffee Machine Engineer: 3 years (preferred)

Willingness to travel:

100% (preferred)

Work Location: Hybrid remote in Hengoed CF82 7TW

Quick apply

Refine Your Search

support escalation engineer jobs in llanishen, crf

Technical & Quality Assurance Lead

Senior Cloud Infrastructure Engineer

Service Desk Advisor (First Line Helpdesk)

Programme Director

Project Manager

Product Engineer (NPI)

Network Provisioning Manager, Singapore.

PVD Equipment Manager

Metrology Equipment Engineer

Senior Manager, Product Regulatory Affairs

Software Customer Service Manager

IT Engineer - Cloud & Infrastructure

Maintenance Team Leader- Part-66 Engineer

Gas Supervisor

Data Platform Lead

Fire Door Engineer

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