Back office Work, Jobs in Peterborough, Eng (with Salaries)

Customer Service Advisor
Cromwell —Park
- Sales
- Customer service
- Salesforce
Loose Items Administrator
Cox Automotive —Peterborough
- £27,144 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
12d
Housing Officer - Ipswich
Serco Plc —Peterborough
- £29,250 a year
- Full-time
- Hybrid work
- Computer literacy
- Conflict management
- Organisational skills
- Annual leave
- Employee assistance programme
Graduate Corporate Tax Trainee (ACA/CTA)
Saffery —Peterborough
- Research
- Bachelor's degree
- Profit sharing
- Annual leave
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- IT
Quick apply
School Leaver Corporate Tax Trainee (ACA/CTA)
Saffery —Peterborough
- Research
- Profit sharing
- Annual leave
Network Administrator (Net Admin)
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
7d
Resource Officer
Cambridgeshire Constabulary —Huntingdon
- £30,333 - £32,613 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Paralegal - Court of Protection
Buckles Solicitors —Peterborough
- Full-time
- Travel
- Communication skills
- Annual leave
Sales Surveyor – Shutters & Blinds
STILTON SHUTTERS —Peterborough
- £60,000 - £70,000 a year
- Part-time
- Driving
- In-person
Quick apply
Operations Coordinator
Cox Automotive —Peterborough
- £28,704 a year
- Overtime
- Organisational skills
- Communication skills
- Employee discount
Senior Pension Administrator
First Actuarial —Peterborough
- Hybrid work
- Communication skills
- Employee stock purchase plan
- Life insurance
Depot Coordinator
Kelling Group Limited. —Huntingdon
- From £28,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
Pensions Consultant
First Actuarial —Peterborough
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
Car Sales Executive
T. C. Harrison Group —Peterborough
- Weekend availability
- Sales
- Customer service
- Free parking
- Store discount
Service Support Specialist
M Group —Saint Ives
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
Support Services Administration- HMP Stocken
Ministry of Justice —Oakham
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
13d
Principal: Quality, Compliance and Test
Ooni —Park
- Continuous improvement
- Team management
- Quality control
- Annual leave
- Employee assistance programme
Test Engineer
Ooni —Park
- Laboratory experience
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
9d
Digital Operations Assistant
Richard Designs —Ely
- £26,000 - £29,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply

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Customer Service Advisor

Cromwell -
Park

Apply Now

Job details

Qualifications

Sales
Customer service
Salesforce
Microsoft Office
Computer skills
Communication skills
Time management

Full job description

What will you do on a normal day?
Providing a remarkable customer service that drives customers to return to Cromwell time and time again through superior communication skills.
Resolving customer issues promptly and accurately in a manner that will promote customer loyalty, liaising between the customer, branch network, sales communities and suppliers via communication channels as necessary.
Ensuring pricing quotations are consistent, competitive and profitable, ensuring adherence to sales and pricing policies, including discount levels are processed within agreed SLAs.
Upselling Cromwell products and getting involved with product promotions with our customers.
Progressing quotes with customers on a regular basis and in line with company guidelines to determine if we have been successful with our quote and recording the outcome in line with correct procedures and systems.
Dealing with customer enquiries effectively for example: application, product, stock, invoices, POD’s, returns handling and any other general enquiry.
Facilitating requests for new account opening, catalogue requests and updating contact details through the correct channels whilst ensuring that all orders are entered onto the business system.
Informing customers of insufficient stocks or back orders against their purchase order and advising of substitute or alternative products. Liaising with external suppliers, sourcing products and availability where necessary. Ensuring an accurate due date is added to the order where a backorder is in place.
Informing customers if their account is on stop at the time of placing an order and working with the customer and Credit Control where necessary to resolve any issues.
Processing payments and refunds for credit card orders in a timely manner and in compliance with PCI and GDPR requirements.
Ensuring all customer complaints are dealt with and brought to a satisfactory and timely conclusion in line with Customer Resolution Teams guidelines
Maintaining appropriate record systems, complying with document retention and data protection requirements
Maintaining effective communication throughout all levels of the customer services function, keeping the customer always informed whilst building strong relationships.
What are we looking for?
Previous Customer Service experience required.
Basic sales skills preferred.
Planning, time management and organisational ability including the ability to multi-task.
Good computer application skills inc. Microsoft Office applications.
SalesForce, NiceIn Contact preferred but not essential, as training will be given.
Industry product knowledge would be useful, but is not essential.
Flexibility and adaptability.
Business and interpersonal communication skills.
Attention to detail.

Apply Now

Refine Your Search

back office jobs in peterborough, eng

Customer Service Advisor

Loose Items Administrator

Housing Officer - Ipswich

Graduate Corporate Tax Trainee (ACA/CTA)

Service Desk Co-ordinator

School Leaver Corporate Tax Trainee (ACA/CTA)

Network Administrator (Net Admin)

Resource Officer

Paralegal - Court of Protection

Sales Surveyor – Shutters & Blinds

Operations Coordinator

Senior Pension Administrator

Depot Coordinator

Pensions Consultant

Car Sales Executive

Service Support Specialist

Support Services Administration- HMP Stocken

Principal: Quality, Compliance and Test

Test Engineer

Digital Operations Assistant

I want to receive the latest job alerts for back office in peterborough, eng

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