Customer service manager Work, Jobs in Staindrop, Dur (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Sales & Lead Generation Coordinator
William Smith Group 1832 —Barnard Castle
- £27,866.63 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Management
- Bachelor's degree
- Leadership
Assistant Store Manager
Mountain Warehouse —Bishop Auckland
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Area Sales Manager - North and Scotland
Meridian Upholstery Ltd —Newton Aycliffe
- £30,000 - £75,000 a year
- Full-time
- Hybrid work
- Sales
- Driving
- Communication skills
Quick apply
Sales Account Manager
SHAM & CO NE LTD —Middlesbrough
- £39,000 a year
- Salesforce
- Analysis skills
- In-person
- Free parking
Quick apply
14d
Sales and Lettings Manager - Commercial Property
Thomas : Stevenson Commercial Property Consultants —Stockton-on-Tees
- £25,000 - £50,000 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
Quick apply
7d
Cafe Co-ordinator / Manager
Foundation For Good —Consett
- £24,999 - £25,000 a year
- Full-time
- In-person
- Café
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Store General Manager
Geekiam Collectables —Birtley
- £38,000 a year
- Weekend availability
- Team management
- In-person
- Retail management
- Store discount
- Employee discount
Quick apply
11d
Service Team Manager
B&Q —Darlington
- Up to £34,000 a year
- Full-time
- Driving
- Annual leave
- Employee assistance programme
10d
Assistant Manager
Wickes —Durham
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Business Development Manager (BDM) - Consett - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Consett
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant Manager
Starbucks —Hurworth
- Up to £28,352 a year
- Weekend availability
- In-person
- Leadership
- Store discount
- Employee assistance programme
Quick apply
Sales Manager
Estee Group —Darlington
- From £30,000 a year
- Full-time
- Sales
- Customer service
- Hotel
- Employee discount
Quick apply
3d
Customer Journey and Service Design Lead
Thirteen —Middlesbrough
- £45,666 a year
- Call to connect
- Continuous improvement
- Communication skills
- Annual leave
7d
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Lamesley
- Full-time
- Sales
- ERP systems
- IT
Quick apply
CAD Manager
Avove —Durham
- £48,500 - £60,000 a year
- Full-time
- AutoCAD
- CAD
- Computer literacy
- Employee assistance programme
Quick apply
Guest Services Manager
St Cuthbert's Hospice —Durham
- £29,376 - £36,697 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Free parking
- Annual leave
Quick apply
3d
Assistant Depot Manager
Boels Rental —Durham
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Account Manager- Bare Minerals- Boots Stockton on Tees- 37.5 hours
Orveon Global Ltd UK —Stockton-on-Tees
- Weekend availability
- Annual leave
- Employee discount
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in staindrop, dur

Senior Customer Service Manager

Sales & Lead Generation Coordinator

Area Manager, Customer Fulfillment

Assistant Store Manager

Area Sales Manager - North and Scotland

Sales Account Manager

Sales and Lettings Manager - Commercial Property

Cafe Co-ordinator / Manager

Store General Manager

Service Team Manager

Assistant Manager

Business Development Manager (BDM) - Consett - Circa 41k Package- 53k OTE Uncapped

Assistant Manager

Sales Manager

Customer Journey and Service Design Lead

Account Manager

CAD Manager

Guest Services Manager

Assistant Depot Manager

Account Manager- Bare Minerals- Boots Stockton on Tees- 37.5 hours

I want to receive the latest job alerts for customer service manager in staindrop, dur

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