Technical support agent Work, Jobs in Derby, Dby (with Salaries)

2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- Customer service
- SQL
- HTML
- Free parking
- Sick pay
3h
AI Automation & Business Process Analyst
amphos —Derby
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Derby
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Site Agent - LP (Balvac)
Balfour Beatty —Derby
- Leadership
- Communication skills
Agreement Set up Officer
AmTrust International —Nottingham
- Microsoft Excel
- Annual leave
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Derby
- £3,800 a month
- Full-time
- Sales
Quick apply
Site Agent
H W Martin Safety Fencing Ltd —Blackwell
- Civil engineering
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Product Manager – Customer Configuration & Onboarding
ENSEK —Nottingham
- Remote
- Continuous improvement
- AI
- Annual leave
Senior Clerk of Works
Gateley —Nottingham
- IT
- Communication skills
- Negotiation
- Flexible schedule
Junior Commercial Advisor
Verisure Services (UK) Limited —Nottingham
- £3,800 - £6,000 a month
- Full-time
- In-person
- Employee discount
- Referral programme
Quick apply
Modern Workplace Infrastructure Engineer
Cooper Parry —Derby
- Full-time
- Azure
- Windows
- Scripting
Senior Quality Assurance Engineer II (Global Payroll)
MHR INTERNATIONAL UK LIMITED —Ruddington
- Azure
- Java
- JavaScript
- Employee discount
- Referral programme
Product Design Manager (UX)
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Computer Science
- Project management
- Bachelor's degree
- Annual leave
8d
Residential Conveyancer
GloverPriest —Lichfield
- IT
Conveyancing Team Leader
Mallory Pryce —Leicester
- Hybrid work
- Microsoft Office
- Supervising experience
- Accounting
Quick apply
Land Disposals Officer
Tarmac —Mountsorrel
- Military
- Communication skills
- Employee discount
External - AI Architect (m/f/*)
Solventum —Loughborough
- Full-time
- Computer Science
- Master's degree
- SQL
Senior Conveyancing Solicitor – Team Leader
Rothera Bray LLP Solicitors —Leicester
- Full-time
- Hybrid work
- Management
- Business development
- Team management
Quick apply
AI Product Manager
Ideagen —Ruddington
- Full-time
- AI
10d
Commercial Property Solicitor
Eventus Recruitment Group —Loughborough
- £4,000 - £60,000 a year
- Call to connect
- Hybrid work
- IT
- Communication skills

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2nd Line Support Analyst

nurtur.group
Derby

Apply Now

Job details

3 hours ago

Benefits

Free parking
Cycle to work scheme
Sick pay
On-site parking

Qualifications

CSS
Customer service
SQL
HTML

Full job description

nurtur is a diverse group of SaaS software brands focused on generating revenue, demonstrating ROI, utilising data to programmatically determine decisions, an industry leader in Insights and a champion of best practice and innovationwithin the sector. This enables our customers to automate manual processes and focus on their customers, which in turn increases their revenue and profitability.

Our Vision is to nurture, capitalise, and deliver return on investment for all users of our world class, data-driven ecosystem.

The opportunity

Responding to questions and queries escalated from the Customer Support Pods, or received through calls, emails and live chat, you will thrive on resolution; seeking out answers for our customers and ensuring they have all the information to move them forward with their query.

Our customers will feel fulfilled thanks to your positive and helpful demeanour, you will be a good judge of technical ability and adjust your responses accordingly.

You will enjoy collaborating with your colleagues, sharing information and mentoring Tier 1 Agents, escalating any outstanding queries in a timely manner, ensuring the customer is updated every step of the way.

Responsibilities

Deal with queries escalated from the Customer Support Pods and assist with incoming queries via call, email and live chat in a friendly and clear manner; escalating appropriately where required and ensuring all communication with our customers is clear and accurate at all times.
Provide training and mentoring to colleagues to support the Service Desks Shift Left Strategy
Troubleshoot and resolve any problems found, escalating unresolved issues to the relevant technical teams in a timely manner
Update all customers within set SLAs with a view to achieving good customer satisfaction ratings.
Liaise with our partners to gain resolution to tickets that require their input.
Provide technical training to customers and where required other members of team.
Make use of reports and live statistics to ensure Nurtur Techs systems are functioning correctly.
Make suggestions through the relevant process to enhance our product and our offering.
Achieving the KPIs set on a daily, weekly and monthly basis.

About you

Great communicator over the phone, email or our live chat platform, you are able to clearly and accurately convey information, whilst able to adapt effectively to the requirement of your audience.
Fantastic understanding of customer service as one of our core values, you understand the importance of our customers and their requirements.
Tech savvy although the ability to code is desirable, it is not essential. However, you do need to know your way around tech and can quickly pick up new skills and learn your way around a new system or two. In this role, SQL querying is an essential part of daily life as a Support Analyst, with any understanding of HTML/CSS beneficial when problem solving.
Ability to work independently you are able to monitor your own to do list, actively ensuring you complete all your actions, while always on the lookout for the next customer request or anything urgent that may arise.
Team player whilst working independently, we are a team and need to work as one, meaning you are able to work with colleagues to buddy up on a problem, share information and share the workload.
Proactive worker making use of the daily generated reports, you are able to recognise and proactively resolve problems before they become an issue for our customers.
A Thirst for knowledge you will show a curiosity for how things work you will want to constantly develop your knowledge of Nurtur Techs Systems

This will be based out of our Brief Your Market office commercial building in Little Eaton which is a beautiful village on the outskirts of Derby. Its a great location with free on-site parking and plenty of local amenities.

Working hours are 9 am 5.30 pm Monday to Friday so youll have the weekends to relax and recharge.

Hybrid working will be available after probation period is passed.

The successful applicant will receive and have access too:

25 days holiday plus the 8 bank holidays
Perk box
Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc.
Death in Service Cover
Company Sick Pay
Bike to Work scheme.

Apply Now

Refine Your Search

technical support agent jobs in derby, dby

2nd Line Support Analyst

AI Automation & Business Process Analyst

JUNIOR SALES CONSULTANT

Site Agent - LP (Balvac)

Agreement Set up Officer

JUNIOR SALES ADVISOR

Site Agent

Product Manager – Customer Configuration & Onboarding

Senior Clerk of Works

Junior Commercial Advisor

Modern Workplace Infrastructure Engineer

Senior Quality Assurance Engineer II (Global Payroll)

Product Design Manager (UX)

Residential Conveyancer

Conveyancing Team Leader

Land Disposals Officer

External - AI Architect (m/f/*)

Senior Conveyancing Solicitor – Team Leader

AI Product Manager

Commercial Property Solicitor

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