Operational excellence team leader Work, Jobs in Dodington, Som (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
Operations Manager
Chubb Fire & Security —Bridgwater
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Contracts
- Free parking
- Store discount
Quick apply
Retail Team Leader
Superdry —Cardiff
- Full-time
- Management
- Sales
- Employee discount
- Flexible schedule
Property Services Support Officer
SHAL Housing —Bridgwater
- £30,000 a year
- Full-time
- Customer service
- Maintenance
- Continuous improvement
- Health & wellbeing programme
- Sick pay
Quick apply
5d
Production Control and Dispatch Coordinator
Gooch & Housego Ilminster & St. Asaph —Ilminster
- Temporary
- ERP systems
- Microsoft Office
- Referral programme
Quick apply
7d
Senior Team Leader – Packing & Assembly - Monday - Friday PM
Charlie Bighams —Wells
- £23.95 - £24.63 an hour
- Monday to Friday
- Management
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
8d
Assistant Facilities Manager
CBRE —Cardiff
- Full-time
- Microsoft Office
- Administrative experience
- Contracts
Warehouse Operative - Nights | Bridgwater
GXO Logistics —Bridgwater
- £18.02 an hour
- Full-time
- Warehouse experience
- Employee discount
7h
Quality Improvement Lead
South West England —Taunton
- Up to £55,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick apply
7d
Facilities Manager
International Baccalaureate —Cardiff
- £43,000 - £47,000 a year
- Full-time
- In-person
2d
Graduate Development Programme
Heathcoat Fabrics —Tiverton
- Analysis skills
- Communication skills
- Employee discount
- Sick pay
Supervisor
JDSPORTS —Cardiff
- £13.06 an hour
- Full-time
- Merchandising
- Supervising experience
- Communication skills
- Employee discount
Quick apply
6d
Head of AI Transformation
Proxima —Cardiff
- Hybrid work
- Azure
- Travel
- AI
- Annual leave
5d
Customer Subscriptions Associate
Future Publishing —Cardiff
- £28,000 - £29,000 a year
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Referral programme
Quick apply
1d
Head of Department - Engineering & Automotive
Cardiff and Vale College —Cardiff
- £59,867 a year
- Full-time
- Management
- Analysis skills
- No degree
- Annual leave
5d
Maintenance Manager
Ecube Maintenance Ltd —Barry
- Full-time
- Continuous improvement
- In-person
- Leadership
- Free parking
Quick apply
Warehouse Operative | Weston Super-Mare
GXO Logistics —Weston-super-Mare
- £14.42 an hour
- Full-time
- Warehouse experience
- Employee discount
13h
Store Manager
SPAR —Cardiff
- Weekend availability
- Sales
- Customer service
- Merchandising
- Employee discount
- Flexible schedule
Technical Director, Capture Management Lead - Water
AECOM —Cardiff
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Head of Behavioural Performance
The Welsh Rugby Union —Pontyclun
- Hybrid work
- Psychology
- IT
- Leadership
- Free parking
- Employee assistance programme
7d

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Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

operational excellence team leader jobs in dodington, som

Customer Service Team Leader

Operations Manager

Retail Team Leader

Property Services Support Officer

Production Control and Dispatch Coordinator

Senior Team Leader – Packing & Assembly - Monday - Friday PM

Assistant Facilities Manager

Warehouse Operative - Nights | Bridgwater

Quality Improvement Lead

Facilities Manager

Graduate Development Programme

Supervisor

Head of AI Transformation

Customer Subscriptions Associate

Head of Department - Engineering & Automotive

Maintenance Manager

Warehouse Operative | Weston Super-Mare

Store Manager

Technical Director, Capture Management Lead - Water

Head of Behavioural Performance

I want to receive the latest job alerts for operational excellence team leader in dodington, som

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