Job hours between 9 3 Work, Jobs in Birkenhead (with Salaries)

Senior Customer Service Advisor
Fashion Specs Direct Limited t/a Spex4less —Wirral
- £24,784.50 - £26,325.00 a year
- Full-time
- Customer service
- No experience needed
- English
- Free parking
- Store discount
Quick apply
10d
Front of House Team Member - Nights
Holiday Inn Liverpool Lime Street —Liverpool
- £13.56 an hour
- Part-time
- Hospitality
- Hotel
- Front desk
- Free parking
- Employee discount
Quick apply
6d
Maintenance Handyman/woman
ADL PLC —Liverpool
- £16 an hour
- Full-time
- Maintenance
- In-person
Quick apply
6d
Resident Welfare Officer
Mears Group —Liverpool
- Up to £29,856.80 a year
- Full-time
- Computer literacy
- Conflict management
- Organisational skills
- Annual leave
- Employee discount
9d
Claims Handler
The Granite Group —Liverpool
- £28,747 - £38,160 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Flexible schedule
Quick apply
Part-time Housekeeper
Oakwood Farm Mews Ltd —Chester
- £12.71 an hour
- Part-time
- Hospitality
- English
- Hotel
- Flexitime
- Employee discount
Quick apply
Prison Catering: Caterer - HMP Risley
Ministry of Justice —Warrington
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Cooking
- English
- Presentation skills
- Annual leave
9d
Third Party Personal Injury Handler
The Granite Group —Liverpool
- £28,230 - £37,101 a year
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Flexible schedule
Quick apply
Deputy Lead Pharmacy Technician - Procurement
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £39,959 - £48,117 a year
- Weekend availability
- Analysis skills
- Rehabilitation centre
- Organisational skills
- Annual leave
Nursery Nurse - Qualified
Portico Westend —Ormskirk
- From £25,396.80 a year
- Full-time
- Childcare
- English
- Experience working with children
- Free parking
- Employee discount
Quick apply
Deputy Manager- Residential Childrens Homes
Theophelian LTD —Liverpool
- £40,000 a year
- Weekend availability
- Supervising experience
- Team management
- In-person
- Free parking
- Store discount
Quick apply
6d
SPI : Upholsterer
Ministry of Justice —Leyland
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Basic maths
- English
- Annual leave
Automation Engineer
Contec —Chester
- From £40,000 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Programmable logic controllers
- Free parking
- Flexitime
Quick apply
Tesco Colleague Nights - St Helens Extra
Tesco UK —St Helens
- £13.28 - £14.55 an hour
- Part-time
- Customer service
- School
3d
Tesco Colleague Nights - St Helens Extra
Tesco UK —St Helens
- £13.28 - £14.55 an hour
- Part-time
- Customer service
- School
3d
Operational Delivery Professional - Wigan
Department for Work and Pensions —Wigan
- £27,866 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
13d
Security And Car Park Admin Assistant
Medirest —Prescot
- £13.51 an hour
- Full-time
- Computer literacy
- Hotel
- Data entry
Full time Housekeeper
Oakwood Farm Mews Ltd —Chester
- £12.71 an hour
- Part-time
- Hospitality
- English
- Hotel
- Flexitime
- Employee discount
Quick apply
SPI Print
Ministry of Justice —Leyland
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Basic maths
- English
- Annual leave
Early Years Practitioner Level 2/3 Maternity Cover (possibility of leading to permanent role)
Corinthian School and Daycare —Liverpool
- £24,786 - £25,583 a year
- Weekend availability
- Childcare
- Experience working with children
- IT
- Free parking
- Annual leave
Quick apply

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Senior Customer Service Advisor

Fashion Specs Direct Limited t/a Spex4less
Wirral

Quick apply

Job details

Permanent | Full-time
£24,784.50 - £26,325.00 a year
10 days ago

Benefits

Free parking
Casual dress
Store discount
Company events
Employee discount
On-site parking

Qualifications

Live chat
Customer service call handling
Optical experience
Inbound customer enquiry call handling
Customer service
Mentoring junior staff
No experience needed
Internal department liaison
English
Complaint handling
Mentoring
IT
Customer support
Customer interaction
Multidisciplinary collaboration
Root cause analysis

Full job description

Pay: £24,784 – £26,325 per year, based on a full-time 37.5-hour week, depending on experience

Job Type: Full-time

Work Location: In person (Hoylake, Wirral)

The Role

We are looking for an experienced Customer Service Advisor who takes ownership of problems and sees them through to resolution.

This is not an entry-level or heavily scripted support role. You will use your judgement to investigate order queries, complaints and unusual situations, communicate clearly with customers and deliver practical solutions.

The right person will be proactive, calm under pressure and comfortable making sensible decisions. You will not simply pass problems to somebody else — you will establish what has happened, work with the relevant teams and remain responsible for the customer until the issue is resolved.

Why Work With Us

Monday to Friday, 9:00am–5:00pm
No weekends or bank holidays.
Guaranteed closure between Christmas and New Year.
Competitive Pay £12.71 – £13.50 per hour depending on experience.
Free on-site parking in Hoylake.
A supportive, established family-business environment.

Key Responsibilities

Taking ownership of customer enquiries from first contact through to resolution.
Investigating complex order issues, complaints and unusual customer requests.
Managing a busy workload across phone, email and live chat.
Providing clear, accurate and helpful product advice.
Helping customers place or amend orders and choose the most suitable options.
Working closely with our Quality Assurance, Laboratory, Dispatch and Processing teams to resolve problems.
Keeping customers informed so they do not need to repeatedly chase for updates.
Escalating issues when necessary, with clear notes and a recommended next step.
Identifying recurring customer problems and suggesting practical improvements.
Maintaining accurate records and completing related administrative work.
Supporting less-experienced colleagues and helping set a high standard of customer care.

What We’re Looking For

You should have:

At least three years of customer service experience.
Proven experience resolving complaints or complicated customer problems.
Strong written English and a confident, professional telephone manner.
Experience communicating with customers through phone, email and live chat.
The ability to prioritise several active issues without losing accuracy.
A proactive approach — you notice what needs doing and take action.
Good judgement and the confidence to make sensible decisions.
A calm, practical and solution-focused attitude.
Strong attention to detail and reliable follow-through.
The ability to work effectively with colleagues in other departments.

Experience in ecommerce, retail, order fulfilment or optical products would be useful, but optical experience is not required.

What Success Looks Like

You will be successful in this role when:

Customers receive clear answers and do not need to repeatedly chase us.
Difficult cases are resolved fairly, accurately and efficiently.
You take responsibility for finding solutions rather than simply forwarding problems.
Your notes and handovers allow colleagues to understand an issue immediately.
You identify recurring problems and help prevent them from happening again.
Customers feel that somebody competent is genuinely looking after their case.

Pay: £24,784.50-£26,325.00 per year

Benefits:

Casual dress
Company events
Employee discount
Free parking
On-site parking
Store discount

Ability to commute/relocate:

Wirral CH47 4BG: reliably commute or plan to relocate before starting work (required)

Application question(s):

Tell us about a difficult customer issue that you personally took ownership of.

What happened, what actions did you take, and what was the outcome?

Give an example of a problem or inefficient process that you noticed and improved without being asked.

What did you change, and what difference did it make?

A customer contacts you for the third time about a delayed order they urgently need. The order status is unclear and the relevant department has not yet responded. What would you do next?

Experience:

Customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

job hours between 9 3 jobs in birkenhead

Senior Customer Service Advisor

Front of House Team Member - Nights

Maintenance Handyman/woman

Resident Welfare Officer

Claims Handler

Part-time Housekeeper

Prison Catering: Caterer - HMP Risley

Third Party Personal Injury Handler

Deputy Lead Pharmacy Technician - Procurement

Nursery Nurse - Qualified

Deputy Manager- Residential Childrens Homes

SPI : Upholsterer

Automation Engineer

Tesco Colleague Nights - St Helens Extra

Tesco Colleague Nights - St Helens Extra

Operational Delivery Professional - Wigan

Security And Car Park Admin Assistant

Full time Housekeeper

SPI Print

Early Years Practitioner Level 2/3 Maternity Cover (possibility of leading to permanent role)

I want to receive the latest job alerts for job hours between 9 3 in birkenhead

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