Complaints manager Work, Jobs in Whittington, Sts (with Salaries)

National Saturday Club Manager
University of Derby —Kedleston
- £28,636 - £34,953 a year
- Part-time
- Management
- Computer literacy
- University
- Annual leave
- Employee assistance programme
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Student Complaints and Conduct Officer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- University
- Annual leave
1d
Complaints Co-ordinator
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £39,959 - £48,117 a year
- Full-time
- Management
- Continuous improvement
- Training & development
2d
Information Governance Administrator
Tamworth Borough Council —Tamworth
- £26,403 - £28,598 a year
- Part-time
- Remote
- English
- Organisational skills
12h
Mediation Manager & Operations Manager
Disputes Mediation —Wolverhampton
- Full-time
- Administrative experience
- Supervising experience
- Bachelor's degree
Quick apply
12d
Resident Experience and Resolution Officer
Tamworth Borough Council —Tamworth
- £31,022 - £33,699 a year
- Full-time
- Hybrid work
- English
- Communication skills
2d
Hire Manager
First Fence —Swadlincote
- Monday to Friday
- Business development
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
7d
Head of Business Relationship Management
Government Commercial Agency —Birmingham
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Team management
- Annual leave
- Work from home
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Presentation skills
- Training & development
- Annual leave
- Employee discount
Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National
Department for Work and Pensions —Birmingham
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
7d
Account Manager – Strategic Accounts
BELFOR UK Ltd —Tamworth
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
14d
Internal Communications Senior Manager
National Crime Agency —Birmingham
- £4,379 - £70,179 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
7d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Contract Management Officer - Workplace Services
Government Property Agency —Birmingham
- £42,450 - £46,636 a year
- Full-time
- Presentation skills
- Continuous improvement
- Travel
12d
Transaction Manager
Government Property Agency —Birmingham
- £56,500 - £62,554 a year
- Full-time
- Presentation skills
- Communication skills
4h
Sterility Assurance Manager
Sciensus —Burton-On-Trent
- Continuous improvement
- No degree
- Annual leave
- Life insurance
Quick apply
Customer Relations Officer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Writing skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Head of OTC - Licencing and Compliance
Driver and Vehicle Standards Agency —Birmingham
- £57,515 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Team management
- Annual leave
- Employee assistance programme
5d
Duty Night Manager/ Night Porter (32 Hours)
Drayton Manor Resort —Tamworth
- Night shift
- Hospitality
- Bar
- Customer service
Quick apply

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National Saturday Club Manager

University of Derby -
Kedleston

Apply Now

Job details

Part-time | Fixed term contract
£28,636 - £34,953 a year

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Employee discount
Sick pay

Qualifications

Safeguarding Certification
Management
Travel arrangements
Computer literacy
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Collaboration with schools and educational staff
First Aid Certification
Partnership building
Post-secondary education experience
Organisational skills
Communications
Computer skills
Safeguarding procedures
Experience of working with children and young people
Budgeting
Educational scheme of work development
Child safeguarding
Safeguarding compliance in education
Business
Communication skills
A Level
Time management

Full job description

Job details

Responsible to

Head of Civic and Communities

Location

Kedleston Road, Derby Campus

Closing date

Wednesday 12 August 2026

Salary

£28,636 to £30,394 per annum pro rata (for exceptional performers, there is scope for further progression up to £34,953 per annum pro rata).

Job grade

ATOS 5

Reference

0141-26

Contract type

Fixed term contract until 1/8/27

Post type

Part-time

Adaptive working type

Hybrid
This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework.

About the University

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department

Our Provost – Learning and Teaching department drives forward the University’s ambition to provide excellence and opportunities for all students; building on Derby’s long-standing reputation for teaching excellence, ensuring the development of sector-leading ﬂexible, integrated learning that aligns to the needs of learners, not just now but in the future.

The Civic Team at the University of Derby underpins the University’s commitment to public good and place-based impact by building, stewarding and enabling meaningful partnerships with communities, public services, civil society and industry. With strong insight into local and regional priorities, policy contexts and lived experience, the team supports civic-minded teaching, research and engagement that address societal challenges, widen participation and strengthen social value. The Civic Team ensures that civic activity is inclusive, ethical and sustainable, and closely aligned to the University’s mission, values and long-term civic strategy.

The team delivers a wide range of civic, community and industry focused projects; including our flagship projects; S.H.E.D, National Saturday Club, Civic Curiosity E-Bikes, CivicLAB, our annual Civic Conference, and our civic and community grant programme as well as supporting a wide range of stakeholder and public engagement projects and festivals that we have recently received funding to deliver.

These projects are making a real difference to local communities and individuals – opening doors to opportunities, raising aspirations and helping to transform lives.

About the role

The postholder will join the Civic team and lead the delivery of the Derby Saturday Club: Society and Change at the University of Derby, working in partnership with local stakeholders. This exciting initiative is the first of its kind in Derby and forms part of the nationally recognised National Saturday Club programme.

The Club will provide a unique learning experience for young people aged 13–16, with a focus on exploring themes of Society and Change. The role directly supports the University of Derby’s commitment to civic engagement, community partnership, and public engagement, contributing to the University's wider Civic Strategy and goals.

The successful candidate will be responsible for the planning, development and delivery of the programme, including creating schemes of work and lesson plans, developing learning resources, procuring materials, organising educational visits (including trips to London), and overseeing the day-to-day management of the Club and its members. The role will also involve coordinating student ambassadors, managing guest speakers, and building positive relationships with external partners and stakeholders.

This position offers an opportunity to make a meaningful impact on the skills development, confidence and aspirations of young people across Derby. Working closely with local learners, the postholder will facilitate engaging and inclusive learning experiences that place youth voice, creativity and talent development at their heart. The role will also contribute to the University's broader civic and public engagement offer, helping to strengthen connections between the University and local communities.

Please note this is a 12 month Fixed Term Contract, 10 hours per week. The Club runs on a Saturday between 10am and 1pm; the remaining hours/days to be discussed at interview

About You

We are looking for an organised and community-focused individual who is passionate about supporting young people to develop their skills, confidence and aspirations.

The successful candidate will hold a Level 3 qualification (A Level or equivalent) or be able to demonstrate equivalent relevant experience. They will have experience of working with people from a wide range of ages, cultures and abilities, with a commitment to creating inclusive and engaging learning environments where all participants can thrive.

You will have experience of working collaboratively with internal and external stakeholders to support the successful planning and delivery of projects, including coordinating resources, managing relationships and ensuring activities are delivered effectively. Strong communication and organisational skills are essential, along with the ability to work independently and manage multiple priorities.

A sound understanding of safeguarding principles, policies and procedures is required, together with a commitment to promoting the welfare of children and young people. A safeguarding qualification and First Aid certification are desirable; however, training can be provided for candidates who are willing to work towards these qualifications.

Most importantly, you will be motivated by the opportunity to make a positive difference to the lives of young people across Derby, championing youth voice, creativity and talent development through an innovative and inspiring programme.

Principal accountabilities

Induct, supervise, and advise all stakeholders, including learners, teaching and research staff, and external customers on the operation of the club and relevant club processes.

Develop an innovative scheme of work for the academic year, deciding upon the modules and projects to be taught.

Be responsible for identifying, booking, and supervising all guest speakers and technicians required during the club programme.

Train and manage all student ambassadors who facilitate sessions on each Saturday.

Liaise constantly with the Communications teams at University of Derby, with local partners and National Saturday Club to help promote the club in schools, process club applications, and communicate regularly throughout the programme year.

Be solely responsible for communication and the handling of enquiries and complaints from the club members, their parents/carers, and the schools.

Work cohesively with colleagues from the University of Derby and with local partners of the Derby Saturday Club: Society and Change.

Work cohesively with colleagues from the National Saturday Club Head office, to ensure that the local club in Derby is organised professionally and in conjunction with the department.

Manage all Safeguarding and Health and Safety of the club members and internal and external stakeholders. This includes producing Risk Assessments, especially when equipment or dangerous substances are being used.

Collaborate with the National Saturday Club to organise visits, to follow their instructions and adhere to our contract.

Organise and manage two off campus visits to showcase work of attendees and develop their skills and experience.

Manage the participation of the Saturday Club from Derby’s exhibition and award ceremony at Summerset House, London.

Manage a small budget, to buy materials, refreshments, and to organise and fund the off-campus visits travel/accommodation/hospitality.

To attend ‘Tutors Training/Meetings’ provided by the Saturday Club Trust, for continued professional development. Health and safety and Safeguarding are a priority and will be embedded in all tasks and responsibilities of the role. The post holder will ensure the Health and Safety of any person for which they are responsible, and all the activities being carried out within the club. This is delivered through the provision of risk assessments, safe processes of work and effective monitoring and supervision. The post holder is also responsible for the safeguarding of club members whilst on campus and during London visits.

Undertake Risk Assessments of all equipment, processes and procedures associated with the role and to ensure their correct implementation within the Health & Safety framework of the University on a continuous basis.

Ensure that club members are trained or supervised in the use of equipment and related techniques, to ensure compliance with statutory Health & Safety and manufacturer guidelines.

In accordance with Safeguarding procedures, to deal with any disclosures, concerns, or incidents in an appropriate and empathetic manner, and to inform your line manager and the university Safeguarding Lead at the earliest opportunity.

Person specification

Essential Criteria

Qualifications

Level 3 qualification or equivalent experience
Safeguarding training and First Aid qualification or willingness to work towards.

Experience

Experience in an office environment.
Experience of working with children in an education or enrichment setting.
Experience and understanding of the further education/education sector.
Experience of working with mixed ages, cultures, and abilities.
Experience of overseeing / monitoring a budget and building costings for events.
Experience of implementing procedures and systems developments.
Demonstrable experience of supporting the administration of multiple projects, comprising of different activities.
Experience of working and liaising with stakeholders in respect of project resources and delivery.
Proven experience in successfully supporting other staff to deliver effectively.
Experience of building and maintaining excellent working relationships with stakeholders.

Skills, knowledge & abilities

Able to interact positively with young people and adults.
Ability to use IT to a high level of competence.
Knowledge of safeguarding policies and procedures
Excellent administrative skills.
Excellent communication skills- written and verbal.
Excellent numeracy skills, with good attention to detail and the ability to create and update accurately complex and detailed spreadsheets.
Highly organised, with excellent time management and the ability to deliver to tight deadlines in a demanding environment.
Ability to identify and anticipate problems, taking the necessary actions to escalate and resolve.
Ability to use data and information effectively to set and monitor delivery objectives, attention to detail.
Well-developed ICT skills, particularly MS Office applications.
Excellent knowledge of administrative support processes and activities, e.g. business systems: finance, purchasing, invoicing, contract coordination, process audit.
A good team worker and leader with ability to enthuse and motivate to encourage participation in events and ideas
Ability to work unsupervised and manage own time and priorities; be well organised and self-motivated
To have flexibility and willing to try out new ideas

Business requirements

Willingness to work flexibly and be responsive to business needs and customer expectations (i.e. working some evenings and weekends, as required, with prior notice).
A commitment to Equality, diversity, and inclusion.
Willingness to travel between sites and external partners sites in a cost effective and timely manner.
Completed Enhanced DBS check with Child Barred List

Desirable Criteria

Qualifications

Degree in youth work or related discipline.
Youth coaching, outdoor instruction and any other relevant vocational coaching or instructing qualification.

Experience

Previous Civic or arts-based project work experience.
Experience of working in further education or Higher Education/business support sector.

Skills, knowledge & abilities

Understanding of National Saturday Club.
Understanding of Society and Change focused programmes of work for young persons.

Benefits

Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development

Key contact

For further information and informal enquiries regarding the role, please contact Professor Rhiannon Jones, Head of Civic and Communities via [email protected]

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected].

Important information

Visa Sponsorship Eligibility

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

DBS check

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and is therefore subject to an enhanced Disclosure and Barring Service (DBS) check.

Any information you provide will be treated in confidence and only used when considering your suitability for the post.

To enable us to process your DBS check please ensure you are able to supply the documentation listed on the DBS website at interview stage.

Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion, regardless of age, disability, trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.

We are Disability Confident Employers, demonstrating our commitment to disability inclusion, and invite applicants to highlight adjustments they may require to ensure equitable participation in our recruitment processes.

Further, we are committed to ensuring an environment which is trans and non-binary-inclusive for all our staff, students, partners, and visitors, and continuously review our policies, guidance and training.

When applying to join the University, you can choose your preferred title, including the gender-neutral title 'Mx'. We also ask our candidates if they would like to share their preferred pronouns. This is voluntary but demonstrates our commitment to inclusivity for trans and non-binary candidates. Once employed, you can add pronouns and preferred names onto our system.

The University of Derby undertakes anonymised shortlisting during the staff recruitment process. This means that, when shortlisting, panel members will not be able to see an applicant’s name and will see an applicant number instead. This demonstrates the practical steps we are taking to remove barriers to recruitment by minimising the possible impact of our unconscious bias.

However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

Read more about equity, diversity and inclusion at the University of Derby.

Environmental Sustainability

At the University of Derby, we are passionate about embedding sustainability into everything that we do. We aim to bring environmental sustainability into all aspects of the University, including teaching, research and operational activities. In line with the University's strategic framework, we expect all our staff to embed sustainability into their working practices and support the University's objective to reach net zero carbon by 2050.

Be part of something extraordinary, apply now.

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

The University reserves the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application as soon as possible to avoid disappointment.

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [email protected].

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Apply Now

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Job details

Essential Criteria

Qualifications

Experience

Skills, knowledge & abilities

Business requirements

Desirable Criteria

Experience

Skills, knowledge & abilities

Visa Sponsorship Eligibility

DBS check

Equity, diversity and inclusion

Environmental Sustainability

How to apply