Full time Work, Jobs in Crawcrook, Twr (with Salaries)

Contact Centre Service Advisor - Newcastle
Sky —Newcastle upon Tyne
- £26,728 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee discount
Detention Custody Officer
Serco Plc —Consett
- £27,484.00 - £28,857.57 a year
- 12 hour shift
- No experience needed
- Free parking
- Paid training
Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Amazon Delivery Driver
Consignia Logistics —Gateshead
- £643.50 - £772.20 a week
- 8 hour shift
- No experience needed
- In-person
- Free parking
- Paid training
Quick apply
General Yard Operative
EMR Group —Blaydon
- Full-time
- Customer service
- IT
- Annual leave
Quick apply
6d
Operations Operative Dayshift
JJ Foods Ltd —Elswick
- £26,440 a year
- Full-time
- Heavy lifting
- English
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply
Fitness Assistant
Direct Fitness UK —Newcastle upon Tyne
- £15,000 - £45,000 a year
- Full-time
- Anatomy knowledge
- No experience needed
- First Aid Certification
- Gym membership
Quick apply
Support Worker
Providing Care —Consett
- From £33,384 a year
- Weekend availability
- Cooking
- Driving
- Organisational skills
- Free parking
Quick apply
9d
Customer Representative - Durham
Nationwide Building Society —Durham
- From £26,500 a year
- Temporary
- Customer service
- Banking
4d
Warehouse Operative
gategroup —Newcastle upon Tyne
- £13.01 an hour
- Overtime
- Hospitality
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Client Care Advisor
River Veterinary Care Limited —Newcastle upon Tyne
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
4d
Retail Sales Advisor - Gateshead
Oak Furnitureland —Gateshead
- £51,051 - £56,731 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Administrator
Clifford James Consultants —Stocksfield
- Up to £28,000 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
6d
Warehouse Supervisor
Pink Boutique —Newcastle upon Tyne
- £28,650 a year
- Overtime
- Supervising experience
- Team management
- Warehouse experience
- Free parking
- Employee assistance programme
Quick apply
Administration Assistant
Jellyfish Energy —Newcastle upon Tyne
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Pre-owned watch buying assistant
Watchtrader & Co —Jesmond
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Computer literacy
- In-person
Quick apply
Visa Support Assistant
Newcastle University —Newcastle upon Tyne
- £29,588 - £31,236 a year
- Full-time
- Hybrid work
- Customer service
- English
- University
3d
Postal Delivery Driver
Royal Mail Group —Newcastle upon Tyne
- £13.68 an hour
- Overtime
- Customer service
13d
Health Advisor - 111/999 Call Taker
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £34,000 a year
- Full-time
- English
- Computer skills
- Communication skills
6d

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Contact Centre Service Advisor - Newcastle

Sky -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£26,728 a year

Benefits

Cycle to work scheme
Company pension
Canteen
Discounted gym membership
Private medical insurance
Employee discount

Qualifications

Sales
Customer service
Communication skills

Full job description

Job ID: R0057664

Location

Newcastle Upon Tyne, Tyne and Wear

Hours/week

37.5 hrs/week

Payrate range

26728 - 26728 £/year

Contact Centre Service Advisor – Newcastle

We’re looking for a Customer Service Advisor to join our team, with a key focus on handling more complex customer enquiries and complaints.

This role plays a vital part in delivering against our core KPIs, including First Time Resolution (FTR), NPS, quality, productivity and Sales Through Service (STS). You’ll manage a range of customer contacts, with a particular emphasis on resolving challenging and sensitive situations, while also identifying opportunities to add value to the customer conversation.

You’ll need to be confident taking ownership of customer issues, working through complexity, and using your judgement to deliver the right outcome first time wherever possible — balancing strong resolution with great customer experience and commercial awareness.

Proposed Start Date: 28th September 2026

Salary: £26,728 per annum

Site: Sky, Wellbar Central, 36 Gallowgate, Newcastle upon Tyne, NE1 4TD

Shifts: 37.5 hours per week, 5 days per week, shifts will be between the hours of 8.00am and 9.00pm, including evening and weekend working

Interviews: If you are successful at the initial assessment stage, you will be invited to attend an in‑person interview at the end of July or early August 2026

At our Sky contact centres, we operate a hybrid working pattern once you have successfully passed your training/probation period. This gives colleagues a good work-life balance, with the opportunity to work both from the office and from home for part of the week. For full-time advisors, this means a minimum of 2 days per week on site, however you are welcome to work more in the office as needed.

What you’ll be doing:

Handling a mix of inbound and outbound customer contact, including responding to incoming queries and proactively following up to resolve ongoing issues

Managing complex and escalated customer concerns with care, professionalism and full ownership

Delivering against key KPIs including FTR, NPS, quality, productivity and STS

Identifying Sales Through Service opportunities where appropriate, adding value through customer conversations

Investigating queries in detail to understand the full picture and determine the right resolution

Taking end-to-end ownership of customer cases, ensuring clear communication and timely resolution

What we’re looking for:

Proven experience delivering against customer service and sales KPIs

Confidence handling complex or sensitive customer interactions, remaining calm and solution-focused

A passion for resolving customer concerns and achieving the right outcome in challenging situations

Strong awareness of Sales Through Service, identifying opportunities without impacting customer experience

Excellent communication skills, with the ability to build trust and manage difficult conversations

A proactive mindset with strong ownership, accountability, and attention to detail

Training and Development:

Training and Development is hugely important to us which is why we’ll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Service Advisor.

At Sky, our comprehensive 9-week training programme is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products.

This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model.

Please note that our Training and Academy sessions are conducted entirely face-to-face in the office, Monday to Friday - 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. After 4 weeks in the classroom working 9am-5pm, you'll be expected to complete the last 5 weeks in Academy

The Benefits:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here’s a taster:

Individual Lifestyle

Free Sky TV, along with discounted broadband, Sky Glass and mobile

Cashback and discounts across hundreds of retailers

Discounts and offers on Sky products for friends and family

Health and wellbeing

Private healthcare and Digital GP via Aviva

Dental and other healthcare options

Subsidised onsite gym and discounts on external gyms

Cycle to work scheme

Financial wellbeing

Sky pension plan and Life Assurance

Annual Sharesave scheme and long service awards

Where you’ll work:

We’re based in the heart of Newcastle looking onto St James’ Park. Close to all main transport hubs, you’ll have access to a subsidised canteen and Sky Glass lounge to relax in, table tennis, free tea and coffee, pool table, bike storage, prayer room and changing/washroom facilities.

Inclusion:

We are focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Apply Now

Refine Your Search

full time jobs in crawcrook, twr

Contact Centre Service Advisor - Newcastle

Detention Custody Officer

Alarm Call Handler

Amazon Delivery Driver

General Yard Operative

Operations Operative Dayshift

Customer Care Call Advisor

Fitness Assistant

Support Worker

Customer Representative - Durham

Warehouse Operative

Client Care Advisor

Retail Sales Advisor - Gateshead

Administrator

Warehouse Supervisor

Administration Assistant

Pre-owned watch buying assistant

Visa Support Assistant

Postal Delivery Driver

Health Advisor - 111/999 Call Taker

I want to receive the latest job alerts for full time in crawcrook, twr

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