Customer support & client services managers Work, Jobs in Eccles, Gtm (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
Service Desk Team Leader
LIMA —Salford
- £50,000 - £60,000 a year
- Employee assistance programme
OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
Client Services Manager
Wren Sterling —Wilmslow
- £45,000 - £52,000 a year
- CRM software
- Project management
- Continuous improvement
Quick apply
2d
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Analysis skills
- Recruiting
Quick apply
5d
Customer Resolution Manager
First Choice Homes Oldham —Oldham
- £50,670 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Schedule & Planner Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Recruiting
Quick apply
5d
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Team Leader Customer Resolution Department
Angel Advance —Warrington
- £32,000 - £34,279 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
2d
Operations Team Leader
K3 Advisory Group —Bolton
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Customer Service Manager
The Splash Lab —Stockport
- From £50,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
Quick apply
6d
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
8d
Commercial Support Manager
EMR Group —Warrington
- Full-time
- Customer service
- Travel
- IT
- Annual leave
Quick apply
Customer Liaison Manager
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Employee discount
Customer Service Supervisor
The Nursery Store —Chadderton
- Up to £30,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
6d
Customer Service Manager
Marshalls PLC —Ramsbottom
- Full-time
- Management
- Employee discount
Quick apply
1d
Customer Success People Lead
Xero —Manchester
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
7d
Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
9d
Team Leader - Expert Chase
Speed Medical Examination Services —Chorley
- From £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Annual leave
Quick apply
6d
Customer Care Office Manager
BarrattDevelopments —Warrington
- Management
- Construction experience
- Time management
8d

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customer support & client services managers jobs near eccles, gtm

Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Triage
Continuous improvement
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

customer support & client services managers jobs in eccles, gtm

Customer Experience Manager

Service Desk Team Leader

OOH Contact Centre Manager (32 Hours)

Client Services Manager

Helpdesk Team Leader

Customer Resolution Manager

Schedule & Planner Team Leader

Telesales Team Manager - Customer Loyalty

Team Leader Customer Resolution Department

Operations Team Leader

Customer Service Manager

Aftersales Team Leader

Commercial Support Manager

Customer Liaison Manager

Customer Service Supervisor

Customer Service Manager

Customer Success People Lead

Customer Operations Team Leader

Team Leader - Expert Chase

Customer Care Office Manager

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