Your Journey Starts with Us
For over 30 years, we’ve been crafting tailor-made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it.
When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.
See more about life at Audley Travel!
The Opportunity
As a Travel Operations Specialist you will be responsible for the behind-the-scenes management of client’s itinerary once they have chosen to book with Audley. This role focuses on administrative tasks and the end-to-end operation of trips ensuring a smooth and trouble-free journey for our clients from the moment of booking confirmation until their return home.
You will work closely with our sales teams (Country Specialists), other Audley teams (Operations, Product, Finance and Ticketing), and our partners on the ground (Ground Handling Agents or GHA) to deliver a high standard of quality, service and trip satisfaction. Although the role is not client facing, it involves liaising with various internal and external stakeholders, including Country Specialists and our ground agents worldwide.
Key responsibilities include:
Booking process:
- Confirm all elements of client itineraries accurately and on time, in line with SLAs.
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Follow up promptly on unavailable services to ensure timely confirmation, including flights.
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Process itinerary changes with Country Specialists and GHAs, ensuring all updates are accurate.
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Book, confirm and amend ancillary services as required.
Quality Assurance:
- Complete all booking checks and authorisations following documented processes.
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Ensure confirmations are accurate.
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Maintain timely authorisations to support consistent service delivery.
Pre-Travel Process:
- Finalise all booking and flight details ahead of departure, cross checking with GHAs and Country Specialists.
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Ensure booking records and costings are accurate; resolve discrepancies.
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Prepare accurate, personalised final travel documentation.
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Flag any inaccuracies in centrally saved product content.
On Trip Operations:
- Where required, provide support with operational issues while clients are travelling, including amending reservations and reissuing documentation when itineraries change.
We value our people’s wellbeing and understand the importance of flexibility. That’s why we offer hybrid working, with the opportunity to split your time between one of our offices and working remotely from anywhere in the UK. We ask that employees are office-based for a minimum of 3 days per week.
Please note the Witney office is in a rural location with limited public transport options, so we recommend reviewing your travel arrangements before applying. The work pattern for this role is 9–5:30pm Monday to Thursday and 9–5pm on Friday.
What You’ll Bring to the Team
You’re organised, detail focused and confident communicating with a range of stakeholders. You deliver accurate, high-quality work on time and provide excellent service with a calm, resilient approach. Comfortable working independently in a fast-paced environment, you enjoy solving problems and continuously developing your skills.
Additional experience required:
- Confident communicator with strong written and verbal skills
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Proven ability to deliver accurate work on time and provide excellent service
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Calm, resilient and adaptable in fast paced environments
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Self-motivated problem solver who works well independently
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Committed to learning and personal development
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Strong Maths and English skills
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Good working knowledge of Office 365
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Embodies Audley values: positive, one team, making a difference, passionate about travel
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Experience of working in the travel industry would be an advantage, but not essential
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Experience using CRM systems, including understanding supplier costing and flight booking processes, is desirable
Why Audley Travel
Alongside competitive salaries and benefits that support your well-being, you’ll find a role that inspires you, challenges you, and connects you to something bigger. If you’re passionate about travel and seeking a career that excites, rewards, and grows with you, Audley Travel is where your journey begins.
There’s more:
- Holiday - 25 days rising to 30 days with length of service
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A day off for your birthday
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A day off for volunteering to support a charity, local support group or community work of your choice
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Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
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Enhanced family leave & pension scheme
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Life insurance
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Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
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Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
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Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on
[email protected].
We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!
Ready to turn your travel passion into a career? Apply now to start your journey at Audley Travel!
