Retail operations Work, Jobs in Runcorn, Chs (with Salaries)

Customer Quality and Compliance Coordinator
Pinnacle Group —Liverpool
- £26,227.50 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Project Manager
mydentist —Radcliffe
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Operations Manager
Morrisons —Warrington
- Leadership
- Employee discount
Quick apply
Asset Alliance Group - Asset Operations Assistant
Arbuthnot Latham —Manchester
- Microsoft Excel
- Microsoft Outlook
- IT
Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
5d
Operations Manager - Widnes
Morrisons —Widnes
- Leadership
- Employee discount
Quick apply
Retail Operations Assistant | Manchester United
Levy —Manchester
- £31,786.60 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee assistance programme
2d
Rental Operations Agent
Avis Budget Group —Manchester
- £26,545 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Operational Project Manager – Digital Transformation
Iceland —Deeside
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Broker & Supply Chain - Customer Service Advisor
Kenny Waste Management Ltd —Manchester
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
1d
People Operations Manager
Aramark —Liverpool
- Up to £40,000 a year
- Weekend availability
- Hospitality
- Human resources
- IT
- Employee discount
5d
Product Team Leader
River Island —Bolton
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
2d
Operations Manager
Novara —Manchester
- £14,669.70 - £29,585.89 a year
- Part-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
4d
Consumer Products and Retail - Manager/Senior Manager
Capgemini —Manchester
- Hybrid work
- IT
Deployment Project Manager
mydentist —Radcliffe
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Project manager - Manchester
Island Marketing Ltd —Manchester
- £45,000 - £50,000 a year
- Civil engineering
- Engineering
- Project management
Quick apply
1d

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Customer Quality and Compliance Coordinator

Pinnacle Group -
Liverpool

Quick apply

Job details

Full-time
£26,227.50 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking to recruit a Customer Quality and Compliance Coordinator to support a customer-first culture, creating operational resilience through service delivery enhancements and data consolidation. In this role, you will focus on monitoring and improving the quality of customer interactions, overseeing compliance with housing allocation, repairs, and maintenance processes, and ensuring accurate, actionable data analysis supports continuous improvement.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
This is a full-time, hybrid role with a requirement of 3 days in the office each week. The working hours are 8AM-4.30PM.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Monitor and evaluate customer interactions (calls, emails, CRM data) to ensure accuracy, professionalism, empathy, and compliance with service standards.
Identify areas for service improvement, and feedback to line managers as appropriate to support continuous improvement across NSC teams.
Ensure call centre operations comply with MOD contract requirements, housing regulations, data protection legislation (GDPR), and internal policies.
Support on internal and external audits of processes related to housing allocations, repairs, and maintenance reporting.
Collect, analyse, and interpret operational data (call quality scores, turnaround times, repair completion rates, complaints, etc.).
Provide regular quality and compliance reports to Quality, Assurance and Compliance Manager.
Identify performance trends, risks, and opportunities for operational improvement and make suggestions.

Key requirements:

Excellent communication skills and telephone manner.
Proficient in Microsoft Office applications and case management/CRM systems.
Knowledge of property management and housing legislation.
Experience in customer service or a client-facing position.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

retail operations jobs in runcorn, chs

Customer Quality and Compliance Coordinator

Project Manager

Operations Manager

Asset Alliance Group - Asset Operations Assistant

Customer Operations Team Leader

Operations Manager - Widnes

Retail Operations Assistant | Manchester United

Rental Operations Agent

Operational Project Manager – Digital Transformation

Broker & Supply Chain - Customer Service Advisor

People Operations Manager

Product Team Leader

Operations Manager

Consumer Products and Retail - Manager/Senior Manager

Deployment Project Manager

Project manager - Manchester

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