Senior guest relations Work, Jobs in Hounslow, Gtl (with Salaries)

Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
6d
Senior Guest Relations Manager
PPHE Hotel Group —London
- £39,000 - £43,000 a year
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
Operations Assistant Manager, Serviced Apartments
Marlin —London
- £32,000 - £35,000 a year
- Full-time
- Sales
- Supervising experience
- Human resources
- Referral programme
Quick apply
Senior Client Relations Manager
Ascot Racecourse Ltd —Ascot
- CRM software
- Hospitality
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Membership Manager
Maison Estelle —West London
- £55,000 a year
- Full-time
- Hospitality
- Organisational skills
- Leadership
- Work from home
- Employee discount
Quick apply
Senior Groups & Events Manager - Central London Marriott Cluster Hotels
Marriott International, Inc —London
- £39,729 a year
- Full-time
- Hospitality
- Hotel
- Leadership
- Employee discount
8d
Assistant Human Resources Manager
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Guest Relations Manager | Nettle - The Conduit
Levy —London
- £40,000 - £42,000 a year
- Full-time
- Organisational skills
- Restaurant
- Communication skills
- Annual leave
- Employee assistance programme
7d
Events Associate
World 50 Group —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
Quick apply
Guest Relations Supervisor
Hilton —London
- Full-time
- Hospitality
- Hotel
- Supervising experience
Senior Facilities Coordinator
The Millennium Group —London
- £54,000 - £57,000 a year
- Full-time
- Maintenance
- Bachelor's degree
- Business
Quick apply
VP New Builds & Dry Docks (Disney Cruise Line)
Disney Cruise Line —London
- Monday to Friday
- Hybrid work
- Hospitality
- Engineering
- Master's degree
- Annual leave
- Employee discount
12d
Lounge Manager
DO & CO Airline Catering —Hounslow
- Full-time
- English
- Leadership
- Referral programme
Quick apply
Junior Marketing & Communications Assistant
17 Bruton Street —London
- Full-time
- Hospitality
- Social media management
- Marketing
Quick apply
14d
Senior PR & Marketing Manager - Restaurants and Bars
PPHE Hotel Group —London
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply
11d
Cluster Quality & Guest Experience Manager
Middle Eight —London
- Full-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Director of European Leisure Sales
RAFFLES —London
- £60,000 - £70,000 a year
- Full-time
- Customer service
- Hotel
- Restaurant experience
- Employee assistance programme
- Sick pay
Quick apply
Reception Manager - St Botolph
ST James Facilities —London
- £42,931.20 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
EMEA Senior Hospitality Project Manager
IA Interior Architects —London
- Hospitality
- Microsoft Office
- Hotel
Event Sales Executive (Maternity Cover) - FTC
Ascot Racecourse Ltd —Ascot
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply

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senior guest relations jobs near hounslow, gtl

Team Leader - 21 Soho Square

ST James Facilities -
London

Quick apply

Job details

Full-time
£39,250 a year
6 days ago

Qualifications

Customer service
English
Microsoft Office
Organisational skills
IT
Leadership

Full job description

Overall Purpose

The Team Leader will be permanently based on the reception desk(s) covering the front of house function. In addition, the Team Leader will be responsible for additional reception areas within the client Building.

As Team Leader you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

To take full ownership of the reception and all associated areas, including any additional reception areas associated with the Building.
Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building.
To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
Proactively solve problems and recommend changes to make improvements.
Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required.
Manage and promote the implementation for any change, upgrade or advancement in software systems.
Leads the team to create positive memorable experiences by exceeding expectations for all.
Development and implementation of the customer experience strategy together with key stakeholders.
Help create, implement and maintain events based on the client’s requirements and St James values.
Be involved, pre plan and execute the organising of events/pop ups and ESG initiatives.
Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
Ensuring that the team are correctly attired and project a professional image at all times.
Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
Attend and take minutes at management meetings when required.
To be involved in and participate in interviewing potential team members for the building.
Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service.
To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
Manage difficult calls and/or distressed callers’ in a calm and professional manner.
Where appropriate, reporting of accidents or incidents.
Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required.
To lead, manage and develop the FOH team.
To conduct annual appraisals and any performance management requirements for the FOH team.
To conduct Return to Work for any team absences.
To identify any training needs and assist in their skills and development of the FOH team.
To maintain good working relationships with colleagues.
Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge

Previous experience in managing and leading a team.
Proven working knowledge of customer service experience.
Previous experience is essential in a similar corporate background.
Excellent command of the English language, both verbal and written.
Working knowledge of IT with experience of using Microsoft Office.

Skills

Management skills as well as a collaborative approach
Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
Excellent customer service skills.
Strong efficiency and motivation.
Excellent organisational skills.
Excellent punctuality.
Outgoing and “can do “attitude.
Innovation and creativity.
Tact and diplomacy.
Proactive and helpful.

Quick apply

Refine Your Search

senior guest relations jobs in hounslow, gtl

Team Leader - 21 Soho Square

Senior Guest Relations Manager

Operations Assistant Manager, Serviced Apartments

Senior Client Relations Manager

Membership Manager

Senior Groups & Events Manager - Central London Marriott Cluster Hotels

Assistant Human Resources Manager

Guest Relations Manager | Nettle - The Conduit

Events Associate

Guest Relations Supervisor

Senior Facilities Coordinator

VP New Builds & Dry Docks (Disney Cruise Line)

Lounge Manager

Junior Marketing & Communications Assistant

Senior PR & Marketing Manager - Restaurants and Bars

Cluster Quality & Guest Experience Manager

Director of European Leisure Sales

Reception Manager - St Botolph

EMEA Senior Hospitality Project Manager

Event Sales Executive (Maternity Cover) - FTC

I want to receive the latest job alerts for senior guest relations in hounslow, gtl

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