Customer support & client services occupations Work, Jobs in Hugglescote, Lec (with Salaries)

Business Customer Contact Agent
British Gas —Leicester
- £30,044 a year
- Monday to Friday
- Hybrid work
- Time management
7d
Operations Coordinator - Vehicle Tracking & Recovery - 4 Days On, 4 Days Off
Global Telemetrics —Coalville
- £13.00 - £14.50 an hour
- Overtime
- Accounting
- In-person
- Communication skills
Quick apply
4d
Customer Service Representative (Audiology)
Pride Hearing —Derby
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
14d
Casework Advisor
Local Government & Social Care Ombudsman —Coventry
- £28,452 - £31,251 a year
- Part-time
- Hybrid work
- Presentation skills
6d
Customer Service Advisor
NEXT —Leicester
- £12.90 an hour
- Full-time
- English
- Free parking
- Paid training
13d
Customer Service Advisor
NCF Living —Coleshill
- £27,040 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Data entry
Quick apply
Customer Support Advisor
Straight Arrow Solutions —Nottingham
- From £26,000 a year
- Full-time
- In-person
- Leadership
Quick apply
19h
Customer Services & Warehouse Assistant
Nupsala Veterinary Services —Melton Mowbray
- £26,400 - £30,000 a year
- Full-time
- CRM software
- Warehouse experience
- In-person
Quick apply
Customer Service Advisor
Derby City Council —Derby
- £25,583 - £25,989 a year
- Full-time
- Computer skills
Customer Service Advisor
Experian —Nottingham
- Full-time
- Annual leave
Quick apply
12d
Customer Service Telephone Advisor - Coventry
Coventry Building Society —Coventry
- £28,175 a year
- Weekend availability
- Computer skills
- Communication skills
- Banking
- Free parking
4d
CX Conversation Agent - Part Time
Loaf —Nuneaton
- Part-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Telephone Advisor - Coventry
The Co-operative Bank —Coventry
- £28,175 a year
- Weekend availability
- Computer skills
- Communication skills
- Banking
- Free parking
4d
Customer Service Representative
Thermo Fisher Scientific —Loughborough
- Full-time
- English
- Continuous improvement
- Data entry
4d
Customer Service Advisor
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Annual leave
12d
Customer Services
Kinaxia Transport & Warehousing —Duffield
- Full-time
- CRM software
- Data entry
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Customer Service Representative
Tom White Waste Ltd. —Coventry
- From £26,941 a year
- Full-time
- Microsoft Word
- Computer literacy
- Writing skills
- Free parking
Quick apply
18h
Customer Service Representative
Xline systems ltd —Ilkeston
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
Quick apply
Customer Service Advisor
Metropolitan Thames Valley —Beeston
- £29,025 - £30,553 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
Quick apply
2d
Customer Solutions Coordinator
Tarmac —Loughborough
- Monday to Friday
- Microsoft Word
- CRM software
- Data entry
- Employee discount

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Business Customer Contact Agent

British Gas -
Leicester

Apply Now

Job details

£30,044 a year
7 days ago

Qualifications

Live chat
Customer service call handling
Complaint handling
Relationship management
Customer interaction
Outbound calling
Time management

Full job description

Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

We’re looking for a Business Customer Resolution Agent to join a multi‑skilled team supporting customers in the energy market. This is a varied, end‑to‑end role where you’ll take real ownership of customer accounts, investigate complex queries and play an active part in retaining and growing customer relationships.

You’ll work as part of a small, empowered customer pod, collectively responsible for a large portfolio of customers. Rather than handing customers between departments, you’ll support them at every stage of their journey, from account queries and investigations through to debt conversations, changes of tenancy and retention when customers move premises.

You’ll be trusted to make decisions that balance customer experience, commercial outcomes and compliance, using your judgement to deliver the right resolution first time.

Salary: £30,044 basic + Quarterly bonus up to 16% of salary
Start Date: 16th Nov (we will be unable to approve holidays within the first 6 weeks)
Office location: British Gas, Penman Way, Grove Park, Leicester, LE19 1SZ
Working style: Office-based during training up to 6 weeks, with flexible hybrid / work‑from‑home options available post‑training. 2 office days per month is standard.
Operating Hours: Monday–Friday, 8am–6pm (you will work 37hrs per week within the core operating hours).

What you’ll be responsible for:

Taking end‑to‑end ownership of customer accounts & complaints, managing queries and account events through to resolution
Investigating and resolving customer issues using multiple systems and information sources
Handling inbound and outbound contact across phone, web chat and written channels
Making sound decisions that deliver the best outcome for the customer and the business
Proactively managing debt, change of tenancy and retention conversations
Ensuring issues are fully resolved to prevent repeat contact and drive strong customer satisfaction
Managing workload effectively to meet speed‑to‑resolve and case completion targets
Keeping customer accounts accurate and up to date through account health checks
Working collaboratively within your team, sharing knowledge and best practice
Operating in line with quality, compliance and data protection requirements

What we’re looking for:

A strong customer focus with a genuine passion for delivering excellent service
Proven problem‑solving and investigative skills, able to handle complex account queries
Experience managing customer cases or accounts end‑to‑end
Confidence handling challenging conversations, including debt or sensitive issues
Excellent organisation and time‑management skills
A collaborative team player who shares ideas and supports others
Comfortable working across multiple systems with strong attention to detail

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Apply Now

Refine Your Search

customer support & client services occupations jobs in hugglescote, lec

Business Customer Contact Agent

Operations Coordinator - Vehicle Tracking & Recovery - 4 Days On, 4 Days Off

Customer Service Representative (Audiology)

Casework Advisor

Customer Service Advisor

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Customer Services & Warehouse Assistant

Customer Service Advisor

Customer Service Advisor

Customer Service Telephone Advisor - Coventry

CX Conversation Agent - Part Time

Customer Service Telephone Advisor - Coventry

Customer Service Representative

Customer Service Advisor

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Customer Service Representative

Customer Service Representative

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Customer Solutions Coordinator

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