It service manager Work, Jobs in Appleton Thorn, Chs (with Salaries)

IT Operations Manager
AMS GROUP —Manchester
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
1d
IT Infrastructure Manager
Destination Sport —Manchester
- Full-time
- Hybrid work
- Azure
- SharePoint
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Senior IT Service Manager
Government Digital Service —Manchester
- £56,850 - £63,980 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
5d
Senior IT Project Manager
Core —Manchester
- Full-time
- Remote
- Communication skills
- Annual leave
- Work from home
Quick apply
6d
Internal IT Technician
Datel —Warrington
- Communication skills
12d
IT Asset Catalog Operations Manager
Barclays —Knutsford
- Continuous improvement
- Training & development
- Analytics
7h
Service Support Manager
Vix Technology & Kuba —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
IT and SecOps Manager
Magentus —Manchester
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
4d
Service Desk Analyst
Health Research Authority —Manchester
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Continuous improvement
1d
Junior Project Manager
MCS Group —Burscough
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
IT Engineering Manager
bet365 —Manchester
- Full-time
- Hybrid work
- IT
Quick apply
Network Services Manager
University of Liverpool —Liverpool
- £61,759 - £75,917 a year
- Full-time
- Hybrid work
- Management
- University
8d
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Head of IT - Technology
NewPrinces Group —Liverpool
- Monday to Friday
- Computer Science
- Bachelor's degree
- Conflict management
- Annual leave
1d
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Organisational skills
- Agile
- Leadership
Quick apply
IT Systems Specialist
Wythenshawe Community Housing Group —Wythenshawe
- £57,373.63 a year
- Full-time
- Salesforce
- Annual leave
10d
Infrastructure Manager
Great Places Housing Association —Manchester
- £58,115 - £61,173 a year
- Full-time
- Continuous improvement
- Team management
- Communication skills
- Annual leave
22h
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
NOC Manager
Pragma —Manchester
- DevOps
- Analysis skills
- Team management
- Annual leave
- Employee discount
IT Delivery Manager – Finance & Procurement
NewPrinces Group —Liverpool
- Team management
- Communication skills
- Annual leave
7d

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IT Operations Manager

AMS GROUP
Manchester

Quick apply

Job details

Permanent | Full-time
£55,000 - £65,000 a year
1 day ago

Benefits

Additional leave
Cycle to work scheme
Company pension
Company events
Employee assistance programme
Employee discount
Enhanced maternity leave
Sick pay

Qualifications

Contract management
Technology infrastructure experience
Cloud infrastructure
Azure
Stakeholder collaboration
Stakeholder liaison
IT service management
Cost control
Continuous improvement
SharePoint
Cybersecurity
Communication skills
Microsoft Azure
Operations leadership experience

Full job description

Role Purpose

AMS Group is a growing, private equity-backed accountancy and advisory firm with divisions spanning Audit, Accounts, Tax, Advisory and Consultancy. We are in the middle of a significant period of change, both in how we grow and in how we use technology to support that growth.

Our technology function is small, ambitious and hands-on. Our foundational technology programme is moving us away from hosted, on-premise applications and infrastructure towards a modern, cloud-first Microsoft environment built on Azure and Microsoft 365. Alongside this, we are running a set of transformation programmes covering CRM, client onboarding, AI and automation, and data. Day-to-day support and hosting are delivered through our managed service partner, under an outsourced model.

The IT Operations Manager is central to making all of this work in practice. You will be the main point of contact between AMS and our managed service partner, responsible for the day-to-day running of both the supplier and the service.

Key Responsibilities

Own the relationship with our managed service partner across service levels, escalations, incidents and performance, ensuring AMS colleagues receive a reliable, secure and responsive service.
Manage day‑to‑day service delivery, acting as the main conduit between the business and outsourced providers, and holding suppliers to account against agreed service levels and deliverables.
Oversee our Microsoft environment across Microsoft 365, Azure, Entra ID, SharePoint, Teams and end‑user devices, coordinating with the managed service partner on user access, onboarding and offboarding.
Support infrastructure and cloud change as we move from hosted, on‑premise systems to the cloud, including tenant work, migrations and modernisation.
Provide operational input into transformation programmes (CRM, onboarding, AI and automation, and data), acting as a significant stakeholder whose operational insight shapes delivery and support.
Contribute to cyber security and risk activity, maintaining good security practice, governance and controls across the estate.
Manage contracts, renewals, suppliers and costs across operational technology services, ensuring spend is controlled and value is clear.
Build strong relationships across the firm, acting as a trusted, plain‑speaking technology partner who makes technology easier to work with.
Drive continual improvement, identifying opportunities to enhance service, tooling or process and ensuring they are delivered.

Key Relationships

Who the role interacts with regularly, both internally and externally.

Internal: Technology team, CTO, Transformation Programme Leads, Audit & Accounts teams, Advisory teams, wider AMS colleagues.
External: Managed service partner, outsourced technology providers, software vendors, cyber security partners.

Skills, Knowledge & Experience

Experience:

Proven experience as an IT Operations Manager, IT Manager or infrastructure‑focused professional, ideally within an SME or growing business.
Experience within professional services or a regulated industry (highly desirable).
Strong track record of service delivery, operational management and continual improvement.
Experience managing an outsourced provider or MSP and ensuring delivery against agreed service levels.
Experience supporting or delivering infrastructure and cloud projects, including migrations.

Technical Skills:

Strong knowledge of Microsoft 365 and Azure, including Entra ID, SharePoint and Teams.
Good grasp of infrastructure, networking and end‑user services.
Understanding of cyber security best practice, governance and risk.
Excellent communication and stakeholder management skills, with a clear, jargon‑free style.
Proactive, commercially minded approach with the ability to balance day‑to‑day operations with longer‑term improvement.

Desirable:

Microsoft tenant or domain migration experience.
Exposure to Power Platform, automation or AI tooling.
Cyber Essentials knowledge and relevant ITIL, Microsoft or security certifications.
Experience with digital transformation and cloud adoption in a professional services setting.

Qualifications

Essential: None

Desirable: Relevant Microsoft, ITIL or cyber security certifications.

Performance Measures (Success Criteria)

How success in the role will be measured - Financial targets, KPI scorecard

Service reliability, responsiveness and user satisfaction.
Supplier performance against agreed SLAs.
Successful delivery and support of infrastructure and cloud change.
Effective operational input into transformation programmes.
Cyber security posture, governance and risk management.
Cost control and value delivery across technology services.
Quality of stakeholder relationships and communication.
Demonstrated continual improvement across processes and service delivery.

What We Offer

A genuinely varied role with real ownership, at the centre of a technology function that is modernising fast.
Direct exposure to Microsoft 365, Azure, cyber security and firm‑wide transformation programmes.
Hybrid working and a supportive, plain‑speaking leadership team.

Company Benefits

25 Days Holiday (Buy an extra 5 days)
Birthday Off
Annual bonus scheme
Pension Scheme
Health cash plan
Company sick pay
Enhanced parental pay
Perkbox
Employee Assistance Programme

AMS Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: £55,000.00-£65,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Sick pay

Work Location: Hybrid remote in Manchester

Quick apply

Refine Your Search

it service manager jobs in appleton thorn, chs

IT Operations Manager

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Senior IT Service Manager

Senior IT Project Manager

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IT Asset Catalog Operations Manager

Service Support Manager

IT and SecOps Manager

Service Desk Analyst

Junior Project Manager

IT Engineering Manager

Network Services Manager

Service Desk Team Leader

Head of IT - Technology

Head of TechOps Delivery

IT Systems Specialist

Infrastructure Manager

Service Desk Manager

NOC Manager

IT Delivery Manager – Finance & Procurement

I want to receive the latest job alerts for it service manager in appleton thorn, chs

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