Technology management occupations Work, Jobs in Wrexham, Wrx (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
Network Operations Centre (NOC) Director
Specialist Network Operations LLC —Oswestry
- £70,000 - £85,000 a year
- Full-time
- Management
- Computer Science
- Analysis skills
- Free parking
Quick apply
1d
Product Manager - Search Relevance & Ranking
Forge Holiday Group Ltd —Chester
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Master's degree
- Product management
Quick apply
23h
Project Manager
The Granite Group —Liverpool
- Up to £40,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Project management
- Flexible schedule
Quick apply
Associate Technical Delivery Manager
Radius Limited —Crewe
- Full-time
- Project management
- Agile
- Employee assistance programme
Quick apply
IT Business Applications (ERP) Manager
INEOS Group —Runcorn
- Full-time
- Management
- Project management
- IT
IT Delivery Manager – Finance & Procurement
NewPrinces Group —Liverpool
- IT
- Communication skills
- Annual leave
23h
Senior Product Manager (Enterprise Platforms)
Krimni Software Solutions UK Ltd. —Liverpool
- £52,021.61 - £104,798.16 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Senior Associate Global Lab Informatics
Elanco —Speke
- Full-time
- Engineering
- Laboratory experience
- Analysis skills
Head of Vision
Radius Limited —Crewe
- Full-time
- Management
- Leadership
- Communication skills
Quick apply
Lead Delivery Manager - Agile
The Very Group —Liverpool
- £6,500 a week
- Hybrid work
- Agile
- Communication skills
- Employee discount
Quick apply
6d
Senior Delivery Manager- Liverpool
FDM Group —Liverpool
- Hybrid work
- Organisational skills
- Agile
- Leadership
- Annual leave
Portfolio Manager - Digital Customer Experience
The Very Group —Liverpool
- £10,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Agile
- Employee discount
Quick apply
Senior Project Engineer
Capgemini Sogeti —Liverpool
- Hybrid work
- Project management
- IT
- Leadership
IT Networks Product Manager
Bentley Motors —Crewe
- Full-time
- Hybrid work
- Azure
- Business development
- AWS
- Free parking
- Annual leave
3h
Product Operations Manager
The Very Group —Liverpool
- £6,500 a week
- Hybrid work
- Employee discount
Quick apply
6d
Senior Project Manager
Contechs Consulting Limited —Crewe
- Management
- Analysis skills
- Project management
6d
Project Manager - UK
Mindbody —Liverpool
- Remote
- Microsoft Powerpoint
- Spanish
- PMP
Quick apply
4d
Product Owner
System C —Liverpool
- Full-time
15h
Product Manager - Data Products
Forge Holiday Group Ltd —Chester
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Product management
- APIs
- AI
Quick apply
11d

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Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Qualifications

Jira
ITIL Certification
Operations management
Performance management
Analysis skills
Presentation skills
ITIL
Computer networking
Telecommunication
ServiceNow
Leadership
Communication skills

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technology management occupations jobs in wrexham, wrx

Service Delivery Manager

Network Operations Centre (NOC) Director

Product Manager - Search Relevance & Ranking

Project Manager

Associate Technical Delivery Manager

IT Business Applications (ERP) Manager

IT Delivery Manager – Finance & Procurement

Senior Product Manager (Enterprise Platforms)

Senior Associate Global Lab Informatics

Head of Vision

Lead Delivery Manager - Agile

Senior Delivery Manager- Liverpool

Portfolio Manager - Digital Customer Experience

Senior Project Engineer

IT Networks Product Manager

Product Operations Manager

Senior Project Manager

Project Manager - UK

Product Owner

Product Manager - Data Products

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