Customer service manager Work, Jobs in Craigmillar, Mln (with Salaries)

Customer Service & Fulfilment Manager
Walker Slater —Loanhead
- £33,000 - £38,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
1d
Business Development Manager (BDM) - Livingston - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Livingston
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Glenrothes
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant General Manager
Fever-Tree —Edinburgh Airport
- £34,000 - £38,000 a year
- Full-time
- Serving
- Bar
- Supervising experience
- Employee discount
Quick apply
Operational Excellence Lead
Nationwide Building Society —Edinburgh
- Up to £55,000 a year
- Full-time
- Continuous improvement
Trading Manager -Dalkeith
Morrisons —Dalkeith
- Hospitality
- Team management
- Employee discount
Quick apply
Marks & Spencer Team Leader
WH Smith PLC —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
12d
Marks & Spencer Team Leader
WHSmith Travel —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
12d
Marks & Spencer Team Leader
WHSmith International —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
12d
Marks & Spencer Team Leader
WHSmith Group —Edinburgh
- £27,479.40 - £31,000.00 a year
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
12d
Customer Service Manager, West Lothian Civic Centre, 506.55
West Lothian Council —Livingston
- £61,623 - £65,377 a year
- Temporary
- Customer service
- School
11d
Hotel - Duty Manager
Premier Inn —Edinburgh
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
DEPARTMENT MANAGER - FORT KINNAIRD
H&M —Edinburgh
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
Lead Nightshift Manager
Sainsbury's —Loanhead
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
12d
Mechanical Heating and Gas Service and Repair Director
Heatfactors Ltd —Roslin
- £45,000.00 - £65,443.62 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Flexitime
Quick apply
4d
Store Manager - Edinburgh
Oak Furnitureland —Edinburgh
- £55,000 - £60,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Retail Sales Manager
Eden Mobility —Livingston
- £12.84 an hour
- Full-time
- Management
- Sales
- Customer service
Quick apply
12d
Customer Relationship Manager (Field Sales)
Covetrus —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Employee assistance programme
- Employee discount
Business Development Manager (BDM) - Linlithgow - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Linlithgow
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant Store Manager
Mountain Warehouse —Edinburgh
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for customer service manager in craigmillar, mln

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near craigmillar, mln

Customer Service & Fulfilment Manager

Walker Slater
Loanhead

Quick apply

Job details

Full-time
£33,000 - £38,000 a year
1 day ago

Qualifications

Management
Multilingual
English
Supervising experience
Leadership

Full job description

Position Overview:

As the Customer Service & Fulfilment Manager, you will be responsible for overseeing all aspects of customer service operations and order fulfilment to ensure timely and accurate delivery of products and services. You will play a critical role in enhancing customer satisfaction, maintaining strong customer relationships, and optimizing the efficiency of our fulfilment processes.

Responsibilities:

1 Customer Service Management:

Develop and implement customer service policies, procedures, and standards to ensure consistent and exceptional customer experiences.
Lead and supervise a team of customer service representatives, providing guidance, coaching, and training to ensure high-quality service delivery.
Handle escalated customer issues and complaints, resolving them effectively and ensuring customer satisfaction.
Monitor customer feedback and conduct regular assessments to identify areas for improvement and implement necessary corrective actions.

2 Order Fulfilment:

Oversee the end-to-end order fulfilment process, ensuring accuracy, efficiency, and timely delivery of products and services.
Collaborate with cross-functional teams, including warehouse, logistics, and inventory management, to optimize fulfilment processes and minimize order processing time.
Implement and maintain systems, tools, and technologies to streamline order tracking, inventory management, and reporting.
Monitor order status, track shipments, and resolve any issues or delays to meet customer expectations.

3 Performance Analysis and Improvement:

Define key performance indicators (KPIs) and metrics to measure customer service and fulfilment performance.
Conduct regular analysis of operational data to identify trends, areas for improvement, and potential bottlenecks.
Develop and execute strategies to optimize customer service and fulfilment operations, increase efficiency, and reduce costs.
Collaborate with relevant stakeholders to implement process improvements and automation initiatives to enhance overall productivity.

4 Team Leadership and Development:

Build and lead a high-performing customer service and fulfilment team, fostering a culture of collaboration, continuous learning, and excellence.
Identify training and development needs, provide coaching and mentoring, and promote professional growth opportunities for team members.
Manage the HR folder for the CS and Fulfilment Teams.

Pay: £33,000.00-£38,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in craigmillar, mln

Customer Service & Fulfilment Manager

Business Development Manager (BDM) - Livingston - Circa 41k Basic - 53k OTE Uncapped

Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped

Assistant General Manager

Operational Excellence Lead

Trading Manager -Dalkeith

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Marks & Spencer Team Leader

Customer Service Manager, West Lothian Civic Centre, 506.55

Hotel - Duty Manager

DEPARTMENT MANAGER - FORT KINNAIRD

Lead Nightshift Manager

Mechanical Heating and Gas Service and Repair Director

Store Manager - Edinburgh

Retail Sales Manager

Customer Relationship Manager (Field Sales)

Business Development Manager (BDM) - Linlithgow - Circa 41k Basic - 53k OTE Uncapped

Assistant Store Manager

I want to receive the latest job alerts for customer service manager in craigmillar, mln

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected