Operations agent Work, Jobs in Dodworth, Syk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
11d
Helpdesk & Operations Coordinator
One Space Facilities Management —Leeds
- £27,000 - £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
Quick apply
Call Centre Agent
Fortrea —Leeds
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Employee discount
5d
Housing officer/letting agent
jmail assets —Bradford
- £30,000 - £34,000 a year
- Full-time
- Administrative experience
- Data entry
- In-person
- Health & wellbeing programme
Quick apply
1d
Legal Assistant
Smart Law Solicitors —Huddersfield
- From £12.21 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Quick apply
Transport & Logistics Manager
Safetykleen —Dinnington
- £40,000 - £42,000 a year
- Full-time
- Management
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1h
Contact Centre Technology & AI Manager
1ST LOCATE (UK) LIMITED —Leeds
- £45,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
Operations Assistant
TIP GROUP —Knottingley
- £31,000 a year
- Communication skills
- Referral programme
Quick apply
3d
Business Development & Procurement Officer
Cedar Care Group —Bradford
- £25,420 - £30,000 a year
- Full-time
- CRM software
- Microsoft Office
- Business development
Quick apply
Ocean Operator
Rhenus SE & Co. KG —Bradford
- Full-time
- Microsoft Word
- Free parking
- Employee assistance programme
Service Delivery Executive (Road)
Ligentia —Leeds
- Full-time
- Business development
- Continuous improvement
- Communication skills
Customer Support Technician
BigChange —Leeds
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
5d
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- No degree
- APIs
- AI
- Annual leave
Quick apply
Business Development Manager – Property Auctions
The Auction Company —Leeds
- £70,000 - £90,000 a year
- Remote
- Sales
- Business development
- Flexible schedule
Quick apply
Guest Service Agent - Casual
Radisson Hotel Group —Leeds
- £12.71 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee discount
Quick apply
Title Checker
enact Conveyancing Ltd —Leeds
- Customer service
- Data entry
- Communication skills
Quick apply
Key Account Executive - Automotive
INFINIT —Leeds
- Full-time
- Hybrid work
- CRM software
- Business development
- Communication skills
- Annual leave
Quick apply
Cleaner (Days)
Leeds Bradford Airport —Leeds
- £28,468.44 a year
- Full-time
AIOps Lead
M-KOPA —Leeds
- Full-time
- Remote
- AI
- Leadership
5d
Chief Steward
Leeds United Football Club —Leeds
- Customer service
- Supervising experience
- Communication skills

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
11 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

operations agent jobs in dodworth, syk

Customer Resolution Team Leader

Helpdesk & Operations Coordinator

Call Centre Agent

Housing officer/letting agent

Legal Assistant

Transport & Logistics Manager

Contact Centre Technology & AI Manager

Operations Assistant

Business Development & Procurement Officer

Ocean Operator

Service Delivery Executive (Road)

Customer Support Technician

Technology Analyst - Operations (UK Remote)

Business Development Manager – Property Auctions

Guest Service Agent - Casual

Title Checker

Key Account Executive - Automotive

Cleaner (Days)

AIOps Lead

Chief Steward

I want to receive the latest job alerts for operations agent in dodworth, syk

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