Business process analyst Work, Jobs in Great Offley, Hrt (with Salaries)

Technical Business Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Agile
- Annual leave
1d
Optimisation Analyst
Tesco UK —Welwyn Garden City
- Full-time
- SQL
- Analysis skills
- Communication skills
- Employee assistance programme
Business Analyst
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Remote
- Analysis skills
- Presentation skills
- Communication skills
- Free parking
- Annual leave
IT Business Analyst
Rehoboth Properties Limited —Milton Keynes
- £55,000 - £56,000 a year
- CRM software
- Computer Science
- Engineering
Quick apply
2d
Business Intelligence (BI) Analyst
Kodak Alaris —Hemel Hempstead
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick apply
2d
Safety, Health & Environment Analysis Specialist
Network Rail —Milton Keynes
- £35,582 - £43,400 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Time management
- Free parking
- Annual leave
4d
Settlement Data Analyst
M Group —Stevenage
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
2d
Oracle Fusion OTBI ERP Specialist
HCLTech —Barnet
- Oracle
- Analysis skills
- Communication skills
4d
Digital Analyst - Fixed Term
TUI —Luton
- Full-time
- Hospitality
- Microsoft Excel
- Data analysis skills
1d
Business Analyst
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Remote
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Business Analyst
Expleo —Milton Keynes
- ERP systems
- Agile
- Financial services
People Data Analyst
RLDatix —Milton Keynes
- Hybrid work
- Microsoft Excel
- Employee assistance programme
12d
People Data Analyst
RLDatix —Milton Keynes
- Microsoft Excel
- Employee assistance programme
12d
Financial Analyst (GB), Professional I
Zebra Technologies —Bourne End
- Full-time
- SQL
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Senior Digital Analyst
Tesco UK —Welwyn Garden City
- Full-time
- SQL
- Bachelor's degree
- Travel
- Employee assistance programme
10d
Commercial Analyst
Wickes —Watford
- Full-time
- Google Suite
- Microsoft Excel
- Employee assistance programme
- Employee discount
3d
Senior Analyst
Cambridgeshire County Council —Papworth Everard
- £46,956 - £50,157 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Scheme Oversight Manager
Motability Foundation —Harlow
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Business
- Free parking
- Annual leave
Quick apply
Student Management and Information Systems (MIS) Analyst
Barnet and Southgate College —London
- £34,727 - £39,965 a year
- Full-time
- SQL
- Plumbing
- Construction experience
- Annual leave
- Employee discount
2d
Portfolio Analytics Manager
Allwyn UK —Watford
- Hybrid work
- SQL
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply

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Technical Business Analyst

easyJet -
Luton Airport

Apply Now

Job details

Full-time
1 day ago

Benefits

Annual leave
Company pension

Qualifications

Jira
Customer service
Salesforce
Confluence
Agile
Business requirements
AI
Requirements gathering
Communication skills

Full job description

Technical Business Analyst - Salesforce Customer Platforms

INTRO

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

READ ON IF YOU

> Have experience working as a Technical Business Analyst, translating business needs into clear technical requirements and delivering successful technology change.

> Bring strong Salesforce experience, ideally Salesforce Service Cloud, gained within a customer service or contact centre environment.

> Enjoy working with a broad range of stakeholders and acting as the bridge between business and technology teams.

> Have experience gathering requirements, facilitating workshops, creating process maps and writing user stories.

> Thrive in agile environments and enjoy seeing solutions through from discovery to delivery.

> Can be in our fantastic Luton head office 3 x per week.

THE TEAM

easyJet holidays has grown rapidly since launch and has become one of the UK's fastest-growing tour operators.

Within Technology, the Platforms team is responsible for managing and evolving a range of business-critical platforms that support our customers and colleagues. Working closely with Product teams, business stakeholders and technology partners, the team delivers continual improvements that help drive our ambition to become the number one holidays company.

THE ROLE

As a Technical Business Analyst within our Customer Platforms team, you'll play a key role in shaping and delivering enhancements across our customer service technology landscape, with a particular focus on Salesforce and Amazon Connect.

You'll work closely with business stakeholders to understand opportunities and challenges, translating requirements into clear deliverables for development teams. Acting as the link between business and technology, you'll help ensure solutions are practical, valuable and successfully adopted.

Key responsibilities include:

> Capturing, analysing and documenting business and technical requirements for customer platform initiatives.

> Facilitating workshops and discovery sessions to define business needs, priorities and future enhancements.

> Creating user stories, process maps and supporting documentation to enable successful delivery.

> Partnering with development teams, DevOps colleagues and third-party suppliers throughout delivery.

> Supporting solution implementation, testing, training and business adoption activities.

> Identifying opportunities to improve customer service processes, contact centre performance and user experience.

Requirements of the Role

WHAT WE'RE LOOKING FOR

> A minimum of three years' experience operating as a Technical Business Analyst.

> Strong Salesforce experience is essential, ideally Salesforce Service Cloud within a contact centre or customer service environment.

> Experience supporting requirements gathering, stakeholder workshops, process mapping and impact assessments.

> Strong stakeholder management skills with the ability to influence and engage business, operational and technical teams.

> Experience creating user stories, business requirements and supporting agile delivery methodologies.

> Experience using tools such as Jira, Confluence and Miro.

> Excellent communication skills with the ability to work effectively at all levels of the organisation.

> A curious mindset, positive attitude and genuine desire to understand business challenges and identify effective solutions.

Desirable experience:

> Amazon Connect or other telephony and contact centre technologies.

> Experience with AI-driven customer service capabilities such as Salesforce Einstein, Agentforce or similar tools.

> Experience within travel, leisure or another customer-centric contact centre environment.

WHAT YOU'LL GET IN RETURN

> Up to 20% maximum bonus

> PMI

> 7% pension contributions

> Excellent staff travel benefits

> 25 days of annual leave + bank holidays

> Annual credit towards an easyJet holiday

> Various flexible benefits and extras

PRACTICALITIES

This full-time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office.

REASONABLE ADJUSTMENTS

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

#LI-DL1 #LI-HYBRID

#LI-MR1

Apply Now

Refine Your Search

business process analyst jobs in great offley, hrt

Technical Business Analyst

Optimisation Analyst

Business Analyst

IT Business Analyst

Business Intelligence (BI) Analyst

Safety, Health & Environment Analysis Specialist

Settlement Data Analyst

Oracle Fusion OTBI ERP Specialist

Digital Analyst - Fixed Term

Business Analyst

Business Analyst

People Data Analyst

People Data Analyst

Financial Analyst (GB), Professional I

Senior Digital Analyst

Commercial Analyst

Senior Analyst

Scheme Oversight Manager

Student Management and Information Systems (MIS) Analyst

Portfolio Analytics Manager

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