Head of placements & quality Work, Jobs in Guildford, Eng (with Salaries)

Customer Service Assistant
A.L.O.B Ltd —Send
- £30,000 a year
- Full-time
- CRM software
- Google Suite
- Microsoft Office
- Free parking
Quick apply
5d
Senior Customer Marketing Manager
Lindt & Sprungli (U.K.) Limited —London
- Hybrid work
- Bar
- Leadership
- Marketing
- Work from home
Quick apply
Operations & Logistics Manager (Fixed Term)
TKAT (The Kemnal Academies Trust) —Crawley
- £37,280 a year
- Full-time
- Management
- Databases
- Front desk
5d
GP Training Programme Director for Expansion in KSS
NHS England —Horley
- £117,904 - £122,819 a year
- Part-time
- Training & development
- Leadership
- School
- Annual leave
3d
Highly Specialist Occupational Therapist
Guy's and St Thomas' NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Part-time
- Research
- Team management
- Case management
Senior Manager UK P&C Services
bp —Sunbury
- Full-time
- Hybrid work
- Management
- Customer service
- No degree
- Relocation assistance
- Annual leave
9d
Lecturer in Criminology (Research and Teaching)
University of Surrey —Guildford
- £42,254 - £54,893 a year
- Full-time
- Hybrid work
- Doctoral degree
- Research
- Administrative experience
- Relocation assistance
- Annual leave
Senior Experience Producer
Cosmonauts —London
- From £30,000 a year
- Full-time
- Hybrid work
- Team management
- In-person
- Communication skills
Quick apply
Senior Shopper Strategy Manager
Lindt & Sprungli (U.K.) Limited —London
- Hybrid work
- Bar
- Management
- Leadership
- Work from home
Quick apply
Public Health Training Programme Director - Kent, Surrey, Sussex
NHS England —Horley
- Part-time
- Recruiting
- Training & development
- Leadership
- Annual leave
11d
Special School Nurse
Sussex Community NHS Foundation Trust —Crawley
- £32,073 - £39,043 a year
- Full-time
- Research
- Mentoring
- Training & development
10d

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Senior Customer Marketing Manager
Lindt & Sprungli (U.K.) Limited —London
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Customer Service Assistant

A.L.O.B Ltd
Send

Quick apply

Job details

Graduate | Full-time
£30,000 a year
5 days ago

Benefits

Free parking
On-site parking

Qualifications

Live chat
CRM software
Google Suite
Sales support
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Microsoft Office Suite
Complaint handling
Microsoft Office
Data entry
Customer interaction
Communication skills
Supply chain customer service
A Level

Full job description

Role Overview

The Customer Service Assistant serves as the first point of contact for customers, providing support via phone, email, and chat. You’ll help resolve enquiries, process orders, and ensure a seamless customer experience that upholds our company’s reputation for excellence for our 3 Brands: Ram Rugby, Ram Cricket & Uber Games. This role will support the Sales & Operations team by handling customers' queries and issues professionally, accurately, and promptly whilst maintaining a friendly, personal and individual approach.

Reporting To: Head of Operations

Key responsibilities

1. Responsible for managing the customer’s experience which includes:

a. Respond promptly and courteously to customer inquiries across multiple channels (phone, email, live chat). Judging the best way to resolve the query, ensuring the customer is happy but also considering the business impact of each decision.

b. Assist customers with product/service questions, order placement, returns, and billing issues.

c. Follow up with customers to ensure their issues are resolved and they’re satisfied with the outcome.

d. Accurately enter and update customer information in the CRM system.

e. Log all issues and report on all areas to ensure Customer feedback loops lead to improvement

f. Dealing with all returned items, contacting customers where necessary and processing either replacement or refund and maintaining a log.

g. Escalate complex or unresolved issues to Head of Operations or management.

h. Liaising with the team at the 3PL warehouse and maintaining good communication to ensure smooth running of deliveries and logging claims when necessary.

i. Chase factories and update customers chasing PO products.

2. Meet or exceed individual and team performance metrics (response time, resolution rate, customer satisfaction).

3. Monitoring online & social channels and responding appropriately.

4. Work as part of the wider team providing additional cover as and when needed.

Key Requirements

· Great Communication: Clear, empathetic verbal and written communication skills.

· Problem-Solving: Ability to analyse issues, think critically, and propose effective solutions.

· Technical Proficiency: Comfortable using CRM tools, ticketing systems, and basic office software (e.g., MS Office or Google Workspace).

· Time Management: Organise tasks effectively to handle high volumes of inquiries without sacrificing quality.

· Teamwork: Collaborative mindset and willingness to support colleagues. Demonstrable experience of working with small teams.

· Adaptability: Ability to handle change and multitask in a fast-paced environment.

· Attention to Detail: Accurate data entry and careful documentation of customer interactions.

· Education: Strong A-Level results

· Located in commuting distance to Surrey office

Nice to have ‘s

· Passion and Interest in Sports & Games - particularly Rugby and Cricket

Job Types: Full-time, Graduate

Pay: £30,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of placements & quality jobs in guildford, eng

Customer Service Assistant

Senior Customer Marketing Manager

Operations & Logistics Manager (Fixed Term)

GP Training Programme Director for Expansion in KSS

Highly Specialist Occupational Therapist

Senior Manager UK P&C Services

Lecturer in Criminology (Research and Teaching)

Senior Experience Producer

Senior Shopper Strategy Manager

Public Health Training Programme Director - Kent, Surrey, Sussex

Special School Nurse

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