Customer support & client services occupations Work, Jobs in Ledbury, Hef (with Salaries)

Client Relations Executive
Ecovision Asset Management —Quedgeley
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £24,508 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
Customer Service Administrator
Britton Price Lifts Ltd —Bromyard
- £25,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Commercial Operations Executive
Barbourne Brook Ltd —Worcester
- £29,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Annual leave
Quick apply
10d
Customer Contact Specialist
Listers —Worcester
- Up to £32,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee discount
Customer Services Agent
Dawley Services Limited —Ross-on-Wye
- £26,032.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Life insurance
Quick apply
2h
Customer Insight Officer - Complaints
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Service Helpdesk Administrator (Fire & Security)
TP Fire & Security Ltd —Bromsgrove
- From £28,000 a year
- 8 hour shift
- Customer service
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Assistant Account Handler
PIB Group Services Ltd. —Malvern
- £24,570 - £27,000 a year
- Hospitality
- Customer service
- IT
Quick apply
4d
Shift Lead - Days
Livity Life —Worcester
- £27,500 - £28,000 a year
- Day shift
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
Customer Experience Executive
PIB Group Services Ltd. —Gloucester
- £22,932 - £27,232 a year
Quick apply
Customer Service Adviser
Ecctis —Cheltenham
- £26,250 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Supervisor
Arjo —Gloucester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Part-time Customer Service Manager
International Workplace Group plc —Cheltenham
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Life insurance
Quick apply
4h
Customer Service Manager
AmTrust International —Bishops Cleeve
- £45,000 - £60,000 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
4d
Insurance Team Manager
Marsh —Worcester
- Full-time
- Management
- Microsoft Office
- Leadership
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Information Officer- Spanish/ Portuguese Speaking
Ecctis —Cheltenham
- £29,766 a year
- Full-time
- Hybrid work
- Spanish
- English
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
4d
Platform Delivery Specialist
PIB Group Services Ltd. —Gloucester
- Hybrid work
- Microsoft Office
- Administrative experience
- IT
Quick apply
3d

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Client Relations Executive

Ecovision Asset Management -
Quedgeley

Quick apply

Job details

Permanent | Graduate | Full-time
£27,000 - £30,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme

Qualifications

Salesforce
Analysis skills
Customer relationship management
Organisational skills
Financial services

Full job description

Title: Operations and Maintenance Client Relationship Executive

Department: Client Management / Operations Reports to: Senior Client Relationship Manager Location: UK (Hybrid) Role Type: Full time Ideal for: Recent graduates seeking their first role in client management, operations, or data driven administration.

About the job:

To provide structured administrative, data, and coordination support to the Client Relationship Management (CRM) function. The role ensures accurate reporting, smooth client processes, and effective communication across internal teams and external stakeholders. This is an excellent first role for a graduate looking to build experience in client management, operational delivery, and renewable energy sector processes.

About Ecovision:

Ecovision has extensive experience designing, installing and managing distributed rooftop solar PV asset portfolios across the UK.

We have installed over 5,500 systems and currently manage over 19,000 installations across the mainland UK (63MWp capacity). Our clients are primarily Portfolio Investors, Councils, and Housing Associations. We have a strong track record of managing long-term solar performance and work with clients to minimise operational costs while maximising renewable energy generation. Benefits of working at Ecovision Asset Management:

Free work social events including Christmas Party and summer party
Strong team culture, our staff are our focus
Contributory pension (up to 5%) with overpayment option
Buy and carry over annual leave facility
Death in service cover
Company sickness pay
Employee Assistance programme
25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days
Long service awards
Excellent maternity, adoption, surrogacy and paternity benefits
Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression
Flexi working of hours and location that facilitates a work/life balance
Bike to work scheme

What you’ll do:

Main Responsibilities

Client Administration & Support

Maintain and update client trackers including 50/50, Invalid Contact Tracking, and non‑contractual work (Exceptions) during the transition from spreadsheet reporting to an interactive client portal.
Support preparation and scheduling of client meetings, ensuring agendas, materials, and actions are organised and distributed.
Manage the CRM inbox, triaging and responding to basic and reactive queries.
Provide holiday cover for CRM, ensuring continuity of communication and client support.

Portal & Data Management

Manage various client portals on an ongoing basis, ensuring data accuracy, updates, and issue resolution.
Upload meter images for the Client and the FIT Licensee, ensuring correct formatting and compliance with submission requirements.
Conduct data review and basic analysis for client datasets, escalating anomalies to senior CRM colleagues.
Support FIT data processing, including:
First‑round submissions
Handling rejections and failures
Clearing on‑hold blockers (issues preventing payment from the FIT Licensee to the Client) in conjunction with Customer Operations
Supporting senior CRM colleagues with second‑round submissions and final validation checks

Reporting & Analysis

Prepare and issue monthly KPI reports for client review meetings.
Support compilation of board‑level reporting packs, including data extraction, validation, and coordination with CRM on narrative sections.

Operational Coordination

Produce and maintain non‑contractual work (Exceptions) reports, ensuring updates from clients are accurately reflected in the CRM.
Track progress of non‑contractual work through to completion, liaising closely with Customer Operations to escalate actions, maintain momentum, and ensure timely resolution.
Coordinate with internal teams to ensure all client updates, work statuses, and escalations are captured and progressed effectively.

Other duties

The post holder may be required to undertake other reasonable ad hoc duties as appropriate and requested by their Line Manager.

What you’ll need:

Skills and experience

Skills & Competencies

· Strong organisational skills with the ability to manage multiple tasks and deadlines.

· High attention to detail, particularly in data handling and reporting.

· Confident communicator, able to work with internal teams and external clients professionally.

· Proactive approach to problem solving and workflow tracking.

· Competent in Excel, CRM systems, and client portals (Salesforce experience advantageous).

· Ability to work independently while contributing effectively to team objectives.

Experience & Qualifications

· This is an entry-level role, suitable for candidates looking to develop their experience in operations, data, and sustainability.

· Experience in administration, operations support, or client-facing environments is beneficial but not essential.

· Comfortable working with structured data, trackers, and reporting templates.

· Relevant qualifications or equivalent work experience in business, data, sustainability, administration, or a related field would be beneficial but are not essential.

Location: Ecovision, Pure Offices, Quedgeley, Gloucester. Commutable to the Head Office in Quedgeley, Gloucestershire

Hours: 37.5 hours per week, Monday to Friday

Salary: Competitive

Why Join Us?

· Opportunity to join a growing solar PV company

· Work alongside a team of passionate and skilled professionals dedicated to sustainable energy

· Competitive salary, benefits, and ongoing professional development.

Apply today and make a tangible impact in renewable energy!

Diversity and Inclusion statement:

Ecovision are committed to ensuring diversity and inclusion within our Organisation. We strive to be a successful, caring and welcoming place for all our team members and our customers. We are committed to our equal opportunities policy and a culture of respect and understanding. We want to ensure that everyone feels included, welcome and able to be themselves and bring their authentic abilities. We are very willing to provide accessibility accommodations for applicants where required. If you are interested in applying for employment with us and in need of reasonable adjustments or assistance, please do send an email to HR on [email protected]

To apply:

If you wish to apply, please send a CV and covering letter to [email protected]

Pay: £27,000.00-£30,000.00 per year

Work Location: Hybrid remote in Quedgeley

Quick apply

Refine Your Search

customer support & client services occupations jobs in ledbury, hef

Client Relations Executive

Customer Service Advisor

Customer Service Administrator

Commercial Operations Executive

Customer Contact Specialist

Customer Services Agent

Customer Insight Officer - Complaints

Service Helpdesk Administrator (Fire & Security)

Assistant Account Handler

Shift Lead - Days

Customer Experience Executive

Customer Service Adviser

Customer Service Supervisor

Part-time Customer Service Manager

Customer Experience Manager

Customer Service Manager

Insurance Team Manager

Client Retention Manager

Information Officer- Spanish/ Portuguese Speaking

Platform Delivery Specialist

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