Technology management occupations Work, Jobs in Poling, Wsx (with Salaries)

Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
9h
Senior Sensors Product Manager
Cytiva —Chichester
- Full-time
- English
- Presentation skills
- Bachelor's degree
Product Manager
ELMOgroup —Horsham
- Hybrid work
- Product management
- Agile
- Employee assistance programme
- Employee discount
14d
Software Project Manager
Metricell Limited —Horsham
- £35,000 - £45,000 a year
- Full-time
- English
- No degree
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d
Delivery Manager
OneFamily —Brighton
- £65,000 a year
- Full-time
- Agile
- Communication skills
1d
Product Manager
BrightLocal —Brighton
- Hybrid work
- Product management
- APIs
- Agile
SAP Engagement Director
Capgemini —Worthing
- Hybrid work
- Business development
- Agile
- Leadership
IT Team Leader
Motorway —Brighton
- Full-time
- Team management
- Computer networking
- Communication skills
- Employee assistance programme
Quick apply
7d
Senior Project Manager EMEA
Planon —Brighton
- £64,356 - £74,016 a year
- Hybrid work
- English
Product Owner
IWT PHU Single Corporate Service —Portsmouth
- £49,387 - £56,515 a year
- Hybrid work
- Hospital
- Travel
- Agile
Quick apply
4d
Service Design and Assurance Manager
East Sussex County Council —Lewes
- SharePoint
- IT
- Leadership
Web Project Manager
Antropy Consulting —Crawley
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Project management
- In-person
- Work from home
New Product & Partnerships Manager
Bluecrest Wellness —Chichester
- Up to £40,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
3d
Product Manager - Load Lock Pumps
Atlas Copco Group —Burgess Hill
- Engineering
- Data analysis skills
- English
1d
Project Manager – Document Management - 12 month FTC
RSM UK —Crawley
- Full-time
- Hybrid work
- Computer Science
- PMP
- Bachelor's degree
HPC Services Team Leader
Viridien —Haywards Heath
- Full-time
- DevOps
- Mentoring
- Scripting
- Annual leave
Applied AI & Productivity Lead
Cytiva —Chichester
- Full-time
- Computer Science
- PMP
- Salesforce
Director, Workforce Management (Verint)
American Express —Brighton
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Life insurance
1d
Programme Manager
Watson Marlow Fluid Technology Solutions —Havant
- £70,000 a year
- Organisational skills
- Annual leave
Senior Product Owner
Collins Aerospace —Brighton and Hove
- Full-time
- Remote
- Mentoring
- Annual leave
- Employee assistance programme
7d

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Service Desk Manager

Civic Recruitment Limited
Chichester

Quick apply

Job details

Full-time | Fixed term contract
9 hours ago

Qualifications

Resource allocation planning
Stakeholder collaboration
Customer service
IT team management
Stakeholder liaison
Incident queue management
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Major incident coordination
Management reporting
Information technology team management
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Help desk
Analytics
Rota coordination

Full job description

7 Month Contract With A local Authority

Job Purpose

The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery of high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will promote continual service improvement and support the delivery of reliable, customer-focused IT services.

Key Responsibilities

Lead and manage the day-to-day operation of the Technology Services Service Desk across L1, L2, and L3 support teams.
Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels.
Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required.
Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage.
Lead incident management and service request processes, ensuring timely resolution and escalation where appropriate.
Maintain and promote an effective knowledge management framework to support service efficiency and first-time resolution.
Work collaboratively with technical teams, resolver groups, and third-party suppliers to deliver seamless IT services.
Support the coordination and management of major incidents, ensuring effective communication and resolution.
Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement.
Drive best practice and continuous improvement initiatives within an ITIL-based service management environment.
Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service.

Requirements

Significant experience managing Service Desk, IT Operations, or Technical Support teams within a customer-facing environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management.
Good understanding of ITIL principles and experience working within an ITIL-based service management environment.
Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent.
Strong analytical, organisational, and problem-solving skills.
Excellent communication and stakeholder management skills, with the ability to build effective working relationships.
Ability to prioritise workloads and manage multiple operational demands in a fast-paced environment.

Additional Information

Hours per week: Full-time
Location: Chichester (Power Place). Hybrid working available following initial training period, with office attendance required five days per week during onboarding.
Bi-Weekly Payments

Quick apply

Refine Your Search

technology management occupations jobs in poling, wsx

Service Desk Manager

Senior Sensors Product Manager

Product Manager

Software Project Manager

Delivery Manager

Product Manager

SAP Engagement Director

IT Team Leader

Senior Project Manager EMEA

Product Owner

Service Design and Assurance Manager

Web Project Manager

New Product & Partnerships Manager

Product Manager - Load Lock Pumps

Project Manager – Document Management - 12 month FTC

HPC Services Team Leader

Applied AI & Productivity Lead

Director, Workforce Management (Verint)

Programme Manager

Senior Product Owner

I want to receive the latest job alerts for technology management occupations in poling, wsx

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