Line support engineer Work, Jobs in Bayston Hill, Shr (with Salaries)

Customer Support Analyst
Quartix Ltd —Newtown
- From £26,227.50 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
IT Service Desk/Site Engineer
JN Bentley —Shifnal
- Full-time
- Customer service
- Windows
- Travel
Quick apply
Technical Sales Engineer (Industrial)
EB Critical Engineering Services —Whitchurch
- £38,000 - £50,000 a year
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- Travel
- Annual leave
- Work from home
Quick apply
7d
Power Academy Trainer for HV and LV Systems
Schneider Electric —Telford
- Full-time
- Hybrid work
- Maintenance
- English
- Bachelor's degree
- Annual leave
- Life insurance
Maintenance Engineer (Injection Moulding)
Epson —Telford
- £39,676 - £41,264 a year
- Full-time
- Engineering
- Maintenance
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
Licensed Aircraft Engineer
Babcock International —Wolverhampton
- £49,016.78 a year
- Weekend availability
- Annual leave
Armourer
Babcock International —Telford
- £31,200 - £35,189 a year
- Full-time
- Maintenance
- Mechanical knowledge
- Annual leave
3d
Service Engineer (m/f/d)
NETSTAL Maschinen AG —Telford
- Schematics
- Customer service
- Travel
- Flexible schedule
Senior Shift Engineer
Kraft Heinz Company —Telford
- Engineering
- Microsoft Office
- Communication skills
Supplier Quality Manager (Aerospace)
Grainger and Worrall —Bridgnorth
- Up to £70,000 a year
- Full-time
- Travel
- Free parking
Apprenticeship M&T Lab
Syensqo —Wrexham
- £17,400 - £27,400 a year
- Computer literacy
- Laboratory experience
- English
Quick apply
Proposals Engineer
Glanua —Ludlow
- Full-time
- Engineering
Quick apply
Senior Structural Engineer (Highways)
WSP —Shrewsbury
- Part-time
- Hybrid work
- No degree
- Travel
- Flexitime
- Work from home
Maintenance Technician
Magna International —Telford
- Schematics
- Computer literacy
- Engineering
Quick apply
Mobile Plant Fitter
AO World —Telford
- £44,950 a year
- Night shift
- Computer literacy
- Microsoft Office
- Welding
- Employee discount
Site Engineer
Fuelcare Ltd —Shrewsbury
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Electrical experience
- Travel
- In-person
- Free parking
Quick apply
5d
Electrical Technical Engineer
CES —Shrewsbury
- £38,000 - £45,000 a year
- Full-time
- Schematics
- System design
- Microsoft Office
- Annual leave
Quick apply
2d
Maintenance Engineering Tutor
In-Comm Training & Business Services Limited —Telford
- £29,500 - £32,000 a year
- Full-time
- Maintenance
- Organisational skills
- In-person
- Life insurance
- Referral programme
Quick apply
4d
Mechanical R&D Engineer (GPC/SEC/LC instruments)
Agilent Technologies LDA UK Limited —Craven Arms
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
12d
Maintenance Technician
AO World —Telford
- £44,950 a year
- Rotating shift
- Employee discount

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line support engineer jobs near bayston hill, shr

Customer Support Analyst

Quartix Ltd -
Newtown

Quick apply

Job details

Permanent | Full-time
From £26,227.50 a year
3 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Company events
Employee assistance programme
Employee discount
Gym membership
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Customer service
Case record updates
IT support
Organisational skills
Customer interaction
Help desk

Full job description

This role is based in our head office in Newtown fives day per week.

Monday to Friday, 8:30am until 17:00pm.

About Quartix
Quartix specialise in vehicle telematics, fleet management and GPS tracking solutions, across a wide range of private and public sectors including transportation, trades, construction, building services, security and field operations. We are proud of our customer service excellence commitment, enabling businesses to reduce their costs, improve efficiency and maintain safety.

Our services include:

Real-time GPS tracking
Driver behaviour monitoring
Digital vehicle inspections
Fleet reports and analytics
Dashcams and safety tools
Electric vehicle tracking
Additional add-ons, including fuel cards, driver ID and geo-fencing.

About the Role
We are looking for a Customer Support Analyst to provide the highest standard of technical and customer support to our UK customers.

As the first point of contact for new and existing customers, you will deliver expert, customer-focused support through Salesforce case management, live chat, telephone, and email. You will be responsible for triaging, investigating, and resolving product-related queries, escalating more complex issues to 2nd Line Support where appropriate.

The role focuses on delivering timely responses, maintaining accurate case records, and ensuring high standards of customer service.

Key responsibilities

Act as the first point of contact for new and existing UK customers.
Provide technical support via Salesforce case management, live chat, telephone, and email.
Investigate, diagnose, and resolve customer queries across all Quartix products and features.
Manage a high volume of support cases, ensuring timely updates and resolutions.
Maintain accurate customer records and case updates within Salesforce.
Process customer system changes using Fleet Tracking and internal databases.
Deliver customer training and support on Fleet Tracking features.
Escalate complex technical issues to 2nd Line Support where required.
Build and maintain positive relationships with customers, installers, and internal departments.
Monitor recurring support issues and identify opportunities for process improvement.
Arrange engineer service calls where issues cannot be resolved remotely.
Support colleagues with additional tasks and training as required.

What we're looking for

We're looking for someone who is organised, detail-oriented, and able to deliver a high standard of technical and customer support in a busy environment.

The successful candidate will have:

Excellent attention to detail, with the ability to accurately investigate, process, and record customer information.
Strong logical processing and problem-solving skills to help diagnose and resolve customer queries.
The ability to multitask effectively and manage competing priorities throughout the day.
Confidence managing a high volume of support cases while ensuring timely updates and resolutions.
Good organisational skills and the ability to manage your own workload effectively.
The ability to work independently using your own initiative, as well as collaboratively as part of a wider team.
A professional and customer-focused approach, with a commitment to providing a high standard of support.

Don't meet every requirement? We'd still love to hear from you. If you don't tick every box but believe you have the skills and potential to succeed in the role, we encourage you to apply.

Your Rewards and Savings

Competitive salary (and bonuses for certain roles)
5% employer contribution to company pension through Royal London
33 days holiday (25 days annual leave plus 8 bank holidays FTE)
Opportunity to buy or sell annual leave (up to 5 days FTE)
Free onsite parking
Discounts on big brands and gym memberships

Your Health and Wellbeing

Employer-paid cash health plan
Paid sick pay
Employee Assistance Programme (EAP)
Online GP 24/7 via Telephone or Email
Free eye tests and prescription glasses (for VDU use)
Cycle to Work scheme
Free onsite tea, coffee, chilled filtered water, biscuits and fresh fruit

Your Friends and Family

2x Salary life assurance cover
Enhanced maternity and paternity leave
Staff Social Events
Refer-a-Friend scheme

Your Career and Professional Development

Regular training and development
We are dedicated to promoting from within, wherever possible
Long service awards
Opportunity to work as part of a great team, dedicated to customer service excellence

Pay: From £26,227.50 per year

Benefits:

Bereavement leave
Company events
Cycle to work scheme
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Ability to commute/relocate:

Newtown, Powys: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

line support engineer jobs in bayston hill, shr

Customer Support Analyst

IT Service Desk/Site Engineer

Technical Sales Engineer (Industrial)

Power Academy Trainer for HV and LV Systems

Maintenance Engineer (Injection Moulding)

Licensed Aircraft Engineer

Armourer

Service Engineer (m/f/d)

Senior Shift Engineer

Supplier Quality Manager (Aerospace)

Apprenticeship M&T Lab

Proposals Engineer

Senior Structural Engineer (Highways)

Maintenance Technician

Mobile Plant Fitter

Site Engineer

Electrical Technical Engineer

Maintenance Engineering Tutor

Mechanical R&D Engineer (GPC/SEC/LC instruments)

Maintenance Technician

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