Lead generation specialist Work, Jobs in Thurmaston, Lec (with Salaries)

Customer Service Manager - Furniture and Lighting
Soane Britain —Thurmaston
- Full-time
- Leadership
Communications & Content Officer
Rainbows Hospice for Children and Young People —Loughborough
- £30,280 a year
- Full-time
- Hybrid work
- Organisational skills
- Hospice
- Free parking
ER Advisor
Ward Recycling —Ilkeston
- From £35,000 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Business Development Executive
Cooper Parry —Derby
- Full-time
- Business development
Technical Sales Consultant – Solar, Battery & Heat Pumps
Pogo Energy Systems Ltd —Loughborough
- £60,000 - £80,000 a year
- Full-time
- In-person
- Free parking
Quick apply
14d
Digital Marketing Account Manager (Strategy & PPC)
Unity —City of Leicester
- £25,420.00 - £29,282.72 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Flexitime
Quick apply
17h
Lead Specialist - Structural Integrity
Rolls-Royce SMR —Derby
- £60,000 - £83,500 a year
- Full-time
- Hybrid work
- Engineering
- Presentation skills
- No degree
Principal Lecturer - Music and Audio Industries
Nottingham Trent University —Nottingham
- £59,135 - £68,523 a year
- Full-time
- Annual leave
- Employee discount
Sales Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- CRM software
- In-person
- Leadership
Quick apply
Head of Digital Marketing & Client Strategy
Marketing Lawyers —Nottingham
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Mentoring
Quick apply
Principal Mechanical Engineer
AMETEK, Inc. —Leicester
- Master's degree
- Analysis skills
- Mentoring
- Free parking
- Employee assistance programme
Manufacturing Engineer
Winbro Group Technologies —Shepshed
- Full-time
- CAD
- Flexible schedule
- Life insurance
Quick apply
Brand Partnership Manager
The Watches of Switzerland Group —Leicester
- Analysis skills
- Project management
- Marketing
- Employee assistance programme
Senior Manager - Integrated Product Support (Design for Maintenance & Availability)
Rolls-Royce SMR —Derby
- £71,000 - £93,200 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
Lead Design Engineer
Icomera AB —Derby
- Full-time
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
14d
Senior Commercial Manager
ASSYSTEM —Derby
- Full-time
- Hybrid work
- Contracts
- Leadership
- Annual leave
- Referral programme
Quick apply
Senior Lettings Manager - UK
Dwelly —Leicester
- Sales
- Team management
- Leadership
Lead Engineer - Grid Code
Rolls-Royce SMR —Derby
- £60,000 - £78,750 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
1d
Lead Power Systems & Test Engineer
GE Vernova —Whetstone
- Full-time
- English
- Organisational skills
- Leadership
Commercial Manager - Cleanwater
Lanes Group —Derby
- Full-time
- Hybrid work
- Civil engineering
- Data analysis skills
- Mentoring
Quick apply

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Customer Service Manager - Furniture and Lighting

Soane Britain
Thurmaston

Apply Now

Job details

Full-time

Qualifications

Leadership

Full job description

Company Overview:

With an uncompromising commitment to British manufacturing, Soane Britain’s mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations.

Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York.

For more information, please visit www.soane.com or join our social media platforms Pinterest and Instagram.

Purpose of the Position:

This role is responsible for the day-to-day leadership, performance and operational delivery of the Furniture & Lighting Client Services team.

Reporting to the Client Services & Operations Manager, you will ensure the efficient management of workflow across quoting, order processing, aftercare and client support activities, maintaining the high standards of service expected by Soane clients. You will be responsible for the day-to-day management of Zendesk, ensuring workloads are prioritised effectively, service levels are maintained and operational performance is monitored across the team.

You will lead and develop the Furniture & Lighting Client Services team, supporting Client Services Associates and Advisors through effective workload management, coaching, training and operational guidance.

Working closely with Client Services Specialists, Client Development, Manufacturing, Product, Logistics and Finance, you will support the team in resolving challenges, removing obstacles and ensuring clients receive timely and accurate information throughout their journey.

A key focus of the role will be balancing team capacity, priorities and operational demands, proactively identifying risks, bottlenecks and opportunities for improvement. Through strong leadership and operational oversight, you will help create a consistent, efficient and scalable Client Services function capable of supporting future business growth.

Key Responsibilities

Team Leadership & Development

Lead, coach and support the Furniture & Lighting Client Services team.
Conduct regular 1:1s and support individual development plans.
Manage onboarding and training for new team members.
Identify skills gaps and training requirements across the team.
Create and maintain training materials, process documentation and team resources.
Support recruitment activities and team succession planning.

Zendesk & Workflow Management

Own the day-to-day management of Zendesk.
Monitor ticket volumes, response times and workload allocation.
Prioritise and redistribute work to ensure service levels are maintained.
Manage escalations and support resolution of complex client and operational issues.
Maintain Zendesk reporting and provide regular updates on team performance and operational activity.

Operational Delivery

Ensure the efficient processing of quotes, proformas, orders, aftercare requests and operational enquiries.
Support the team in obtaining information from Manufacturing, Product, Logistics and Finance.
Coordinate activity across departments to ensure timely and accurate responses.
Provide regular operational updates to Client Development teams.
Maintain high standards of accuracy, efficiency and service across all operational activities.

Aftercare & Client Experience

Lead the day-to-day management of aftercare activity.
Support the resolution of client issues, complaints and service challenges.
Identify recurring issues and recommend improvements to processes and ways of working.
Maintain a proactive approach to client communication and issue resolution.

Continuous Improvement & Reporting

Identify opportunities to improve processes, reduce friction and increase operational efficiency.
Support projects and initiatives led by the Client Services & Operations Manager.
Contribute to operational reporting, analysis and performance reviews.
Maintain process documentation, manuals and operational best practice guides.
Provide recommendations to improve team performance, service levels and operational effectiveness.

Apply Now

Refine Your Search

lead generation specialist jobs in thurmaston, lec

Customer Service Manager - Furniture and Lighting

Communications & Content Officer

ER Advisor

Business Development Executive

Technical Sales Consultant – Solar, Battery & Heat Pumps

Digital Marketing Account Manager (Strategy & PPC)

Lead Specialist - Structural Integrity

Principal Lecturer - Music and Audio Industries

Sales Manager

Head of Digital Marketing & Client Strategy

Principal Mechanical Engineer

Manufacturing Engineer

Brand Partnership Manager

Senior Manager - Integrated Product Support (Design for Maintenance & Availability)

Lead Design Engineer

Senior Commercial Manager

Senior Lettings Manager - UK

Lead Engineer - Grid Code

Lead Power Systems & Test Engineer

Commercial Manager - Cleanwater

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