Customer support & client services occupations Work, Jobs in Baschurch, Shr (with Salaries)

Complaints Handler - 12 month FTC
Chetwood Bank —Wrexham
- £29,870 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
Quick apply
Customer Satisfaction Supervisor
British Ironwork Centre —Whittington
- From £14.50 an hour
- Full-time
- Management
- Customer service
- English
Quick apply
Customer Support Advisor
TradeHelp —Wrexham
- £22,568.00 - £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Customer Experience Executive
Commercial Services Group —Shrewsbury
- £25,948 a year
- Full-time
- Customer service
- ERP systems
- Organisational skills
- Annual leave
Quick apply
5d
Customer Service Coordinator
Wipak UK Ltd Unit 3 —Welshpool
- £36,801 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
2d
14539 –Central Support Team Lead | Telford, England (Onsite)
Kelly Services Internal —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Client Services Executive
Radius Limited —Shrewsbury
- £25,000 - £28,000 a year
- Full-time
- Organisational skills
- Communication skills
- Time management
Quick apply
Customer Service Administrator Nights
Culina Logistics —Market Drayton
- £15,005 a year
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
13d
Customer Service Administrator
CML —Telford
- £27,904 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Services Advisor
Connexus —Craven Arms
- £24,718.14 a year
- Full-time
- Hybrid work
- Communication skills
2d
Customer Success Executive
Barbon Group Ltd. —Chester
- Sales
- Microsoft Office
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
Platform Delivery Specialist
PIB Group Services Ltd. —Chester
- Hybrid work
- Microsoft Office
- Administrative experience
- IT
Quick apply
1d

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EMED Group —Shrewsbury
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14d
Insurance Account Handler
Gallagher —Brierley Hill
Commercial account handling experience is preferred, although candidates from wider regulated financial services are encouraged to apply.
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Complaints Handler - 12 month FTC

Chetwood Bank -
Wrexham

Quick apply

Job details

Full-time
£29,870 a year

Benefits

Private dental insurance
Company pension

Qualifications

GCSE
Complaint handling
Analysis skills
Financial services
Communication skills
A Level

Full job description

Description

This is a 12 Month Fixed Term Contract
As a Complaints Handler, you will play a key role in delivering fair, timely, and customer-focused complaint resolutions while ensuring full compliance with FCA regulations and industry standards. You will investigate each case thoroughly by gathering evidence, engaging with customers and internal stakeholders. Beyond resolving individual complaints, you will contribute to continuous improvement by identifying trends and recommending enhancements to products, services and customer journeys. You will also manage complaints from initial receipt through to final resolution and help identify opportunities to improve the overall customer experience and complaint handling process.

Key Responsibilities

Manage customer complaints from initial contact through to resolution, conducting thorough investigations and ensuring all cases are handled fairly, efficiently, and in line with FCA regulations.
Apply sound judgement and effective problem-solving skills to assess information, determine appropriate outcomes.
Maintain accurate and up-to-date complaint records within the CRM system, ensuring compliance with record-keeping standards and regulatory requirements.
Identify root causes, analyse complaint trends, and recommend improvements to processes, systems and controls.
Review and respond to Financial Ombudsman Service (FOS) referrals, preparing comprehensive evidence packs and supporting documentation within agreed timescales.

Skills, Knowledge & Expertise

Recent experience handling customer complaints and complex cases within a regulated financial services environment.
Strong knowledge of financial products, including credit cards, consumer loans, savings accounts, and mortgages is advantageous.
Excellent written and verbal communication skills, with the ability to demonstrate empathy, build rapport, and deliver positive customer outcomes.
Strong analytical and problem solving skills, experience handling customer data and the ability to support vulnerable customers.
Knowledge of fraud investigations, collections processes, and Financial Ombudsman Service (FOS) cases is advantageous.
Minimum qualification of A-Levels (or equivalent), including GCSE English and Maths (Grade C/4 or above).

Job Benefits

Competitive salary
25 days holiday PLUS your BIRTHDAY off
Pension contribution with Royal London
Life Assurance
Private medical, dental and optical health insurance with Axa
Hybrid working
Free breakfast available

About Chetwood Bank

We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.

Cifas
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Chetwood Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.

Quick apply

Refine Your Search

customer support & client services occupations jobs in baschurch, shr

Complaints Handler - 12 month FTC

Customer Satisfaction Supervisor

Customer Support Advisor

Customer Experience Executive

Customer Service Coordinator

14539 –Central Support Team Lead | Telford, England (Onsite)

Client Services Executive

Customer Service Administrator Nights

Customer Service Administrator

Customer Services Advisor

Customer Success Executive

Platform Delivery Specialist

Other jobs to consider

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