Insurance manager Work, Jobs in Appleton Thorn, Chs (with Salaries)

Customer Service Manager
The Granite Group —Liverpool
- Full-time
- Hybrid work
- Training & development
- Leadership
- Communication skills
Quick apply
19h
Employee Relations & Policy Lead
PIB Group Services Ltd. —Liverpool
- £70,000 - £75,000 a year
Quick apply
Claims Account Manager
Proximo Holdings Limited —Chester
- £26,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Referral programme
Quick apply
11d
Technical Claims Manager - Insurance
hireful —Manchester
- Up to £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
Quick apply
15h
Senior Project Manager
Munich Re Specialty - Global Markets —Manchester
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Driving
- Annual leave
- Employee assistance programme
Travel Law Fee Earner/Manager (Holiday Claims)
No.1 Solicitors —Oldham
- £30,000 - £50,000 a year
- Microsoft Word
- Computer literacy
- Team management
Technical Manager
Keoghs —Bolton
- Full-time
- Hybrid work
- Supervising experience
- Continuous improvement
- Training & development
- Employee discount
Quick apply
4h
Commercial Manager - North
Intact Insurance UK Limited —Manchester
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
7d
Technical Lead
Verlingue —Manchester
- £50,000 a year
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply
Team Leader
Keoghs —Liverpool
- Full-time
- Hybrid work
- Data analysis skills
- Business development
- Analysis skills
Quick apply
3d
Lead Lawyer (Recoveries)
Keoghs —Bolton
- Full-time
- Hybrid work
- Leadership
- Employee discount
Quick apply
Account Manager (Employee Benefits)
Mercer —Manchester
- Full-time
- Hybrid work
- Business development
7d
Head of Bad Debt Protection
Bibby Financial Services —Salford
- £60,000 - £70,000 a year
- Full-time
- Financial services
- Leadership
- Gym membership
Quick apply
23h
Claims Case Manager
Davies —Bolton
- Full-time
- Customer service
- Time management
- Employee assistance programme
- Employee discount
Quick apply
8d
Project Manager (Client Delivery)
Verisk —Manchester
- Full-time
- Financial services
- AI
- Communication skills
- Annual leave
- Life insurance
5d
Interim Quality Control Manager - FIXED TERM CONTRACT UNTIL FEBRUARY 27
One Sure Insurance —Kidsgrove
- £30,000 a year
- Full-time
- Customer service
- Presentation skills
- Mentoring
- Free parking
Quick apply
PI Technical Claims Team Leader (12 Month FTC)
1st Central —Manchester
- £45,000 - £47,000 a year
- Full-time
- Customer service
- Computer literacy
- Recruiting
11d
Lead Lawyer - Linked & Organised Fraud
Keoghs —Bolton
- Full-time
- Hybrid work
- Supervising experience
- IT
- Communication skills
- Employee discount
Quick apply

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Customer Service Manager

The Granite Group -
Liverpool

Quick apply

Job details

Full-time
19 hours ago

Qualifications

Financial Conduct Authority guidelines
Mentoring junior staff
Complaint handling
Performance management
Onboarding coordination
Quality assurance
Staff training
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Role: Customer Service Manager
Department: Customer Service
Type/Duration: 12 Months Secondment
Location: Liverpool - Mersey Chambers with Hybrid Working
Working Hours: Monday to Saturday, 37.5 hours between 8:00am and 7:30pm on a three-week rolling rota, including 1 in 3 Saturdays
We’re on the lookout for a talented Customer Service Manager to join our thriving department. In this role, you’ll take charge of onboarding and developing new starters, while also supporting and coaching our established team members. You’ll play a key part in driving performance, ensuring we meet quality standards, and handling any customer complaints that come your way. Most importantly, you’ll help create a positive, fun, and productive workplace culture that keeps the team engaged and motivated.
If you’re successful, you’ll be joining an amazing leadership team in a department that’s undergone a period of transformation and is now recognised as one of the best departments in the company. We’ve focused on innovation, introduced new systems, and improved how we work together. As a result, we’ve built a team that really stands out. You’ll work with a passionate, driven group of leaders that’s committed to continuous improvement and excellence, so you’ll definitely have an impact on the future success of the business.
The ideal candidate will be highly motivated, self sufficient and maintain the highest standards in everything they do. You should be someone who leads by example, brings energy, enthusiasm and a strong sense of professionalism to the team each day.
This is a fantastic opportunity to help shape a high-performing team and contribute to a culture that values growth, collaboration, and success. We are excited to see the energy and ideas that you will bring!

What you will be doing:

Lead, motivate, and manage a team of customer service representatives to ensure high levels of performance, engagement, and morale.
Provide regular one-on-one coaching, team meetings, and performance reviews to ensure continuous professional development.
Manage day-to-day people management responsibilities, managing absence, and addressing any employee concerns.
Managing the smooth onboarding process for new employees, ensuring they are fully integrated into the team and are trained on company systems, processes, and the insurance products and services we offer.
Identify training needs across the team, providing ongoing learning opportunities for established team members to enhance their skills and knowledge.
Deliver or coordinate regular training sessions to ensure the team stays up to date on industry trends, product updates, and changes to company policies or procedures.
Monitor and manage daily, weekly, and monthly performance metrics to ensure the team consistently meets service level agreements (SLAs), key performance indicators (KPIs), and operational goals.
Manage the quality assurance process to ensure excellent customer service, accurate query handling and effective resolution, while ensuring full adherence to FCA guidelines.
Managing complex customer complaints, ensuring timely and satisfactory resolution.
Cultivate a positive, inclusive, and supportive work environment where employees feel valued and motivated.
Organize and promote team-building activities and events that make the workplace enjoyable and help build a string sense of teamwork.

What we’re looking for:

Previous experience in a leadership role, ideally in an insurance call centre or a similar customer-focused environment.
Strong leadership skills with the ability to motivate, coach, and support a diverse team.
Experience delivering training for both new starters and existing team members.
Knowledge of HR policies, absence management, and internal processes.
Familiar with health and safety guidelines for both office and remote work environments.
Good at problem-solving skill with the ability to handle tricky customer issues in a professional and timely way.
Understanding of key performance metrics and experience driving results.
Knowledge of quality standards and the ability to apply best practices in customer service.
Excellent communication skills, both written and verbal, with the ability to explain things clearly and empathetically to both staff and customers.
A positive, proactive attitude with a passion for creating a fun and engaging workplace culture.

You must have at least 6 months continuous employment within Acorn Insurance/Granite.
You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good time keeping and attendance record.
Important: please advise your current manager of your intention to apply.

Quick apply

Refine Your Search

insurance manager jobs in appleton thorn, chs

Customer Service Manager

Employee Relations & Policy Lead

Claims Account Manager

Technical Claims Manager - Insurance

Senior Project Manager

Travel Law Fee Earner/Manager (Holiday Claims)

Technical Manager

Commercial Manager - North

Technical Lead

Team Leader

Lead Lawyer (Recoveries)

Account Manager (Employee Benefits)

Head of Bad Debt Protection

Claims Case Manager

Project Manager (Client Delivery)

Interim Quality Control Manager - FIXED TERM CONTRACT UNTIL FEBRUARY 27

PI Technical Claims Team Leader (12 Month FTC)

Lead Lawyer - Linked & Organised Fraud

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