Client services occupations Work, Jobs in Droitwich, Wor (with Salaries)

Commercial Operations Executive
Barbourne Brook Ltd —Worcester
- £29,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
13d
Business Support and Customer Service Specialist
HERMEQ —West Bromwich
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
14d
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- Customer service
- Communication skills
Quick apply
Transport Customer Services Operator
Maritime Transport —Birmingham
- Full-time
- Microsoft Excel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
Quanex —Wolverhampton
- Full-time
- Salesforce
- IT
- Communication skills
- Employee assistance programme
Quick apply
Sales Support Specialist – Partner Alliance
CSafe Global —Redditch
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
Quick apply
12d
Customer Success Manager, Birmingham
Dalux —Birmingham
Driver Partner Experience Executive
Veezu —Solihull
- Full-time
- Communication skills
4d
Key Account Support Executive
Culligan UK limited —Wolverhampton
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Analysis skills
- Bachelor's degree
- Free parking
- Employee assistance programme
Quick apply
5d
Assistant Account Handler
PIB Group Services Ltd. —Malvern
- £24,570 - £27,000 a year
- Time management
Quick apply
7d
Customer Account Lead (12-Month FTC)
Moog Inc. —Tewkesbury
- Full-time
- Communication skills
- Annual leave
17h
DESA Contract Coordinator
Veolia ES (UK) Limited —Wolverhampton
- £30,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Contract Liaison Officer (30 hours)
Novus Property Solutions Ltd —Sutton Coldfield
- IT
- Communication skills
- Employee discount
Quick apply
10d
German Client Services Executive
Lounge —Solihull
- Hybrid work
- Customer service
- Computer literacy
- IT
EPR Account Manager (Global)
Valpak —Stratford-upon-Avon
- £27,500 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Supplier Engagement Advisor
Valpak Ltd —Stratford-upon-Avon
- £26,500 - £27,250 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Leadership
- Communication skills
- Annual leave
Client Experience & Operations Coordinator
Sinclair Day Accountancy Services —Kempsey
- From £25,000 a year
- Full-time
- In-person
- Office experience
- Free parking
- Life insurance
Quick apply
7d
Service Coordinator
Mercury Hampton Ltd —Droitwich
- £27,000 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Annual leave
Quick apply
12d
Pensions Customer Services Executive
NFP Corp —Bromsgrove
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Annual leave
Pensions Customer Services Executive
NFP Corp —Bromsgrove
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Annual leave

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client services occupations jobs near droitwich, wor

Commercial Operations Executive

Barbourne Brook Ltd
Worcester

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
13 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Microsoft Office Suite
Microsoft Office
Event management experience
Customer renewal management
B2B
Relationship management
MailChimp
Events management
HubSpot
Communication skills

Full job description

ABOUT US

Barbourne Brook is a specialist customs consultancy and technology business based in Worcester. We help UK importers, brokers, and international trade businesses manage duty, compliance, and customs data. Our customers include Screwfix, Kingfisher, Holland and Barrett, B&Q, Komatsu, GKN, Leonardo, Costco, and Charles Tyrwhitt.

Our growth engine is CAT360, our customs data analytics platform. CAT360 turns HMRC customs data into actionable intelligence, spotting overpaid duty, missed reclaims, declarant errors, and compliance gaps. We are a Multimodal 2025 Finalist for Customs Technology Partner of the Year and are aiming to grow recurring revenue from £270k to £850k over the next two years.

We are a small, ambitious team. There are no layers between you and the senior leadership of the business. The work you do here will visibly move the needle.

THE ROLE

This is a broad commercial role with customer success at its heart. You will be the primary point of contact for our CAT360 customer base, managing relationships from onboarding through to renewal. Around that, you will own HubSpot as our primary CRM, run our events programme, support targeted outbound research on named accounts, and keep the commercial pipeline clean and reliable.

We are looking for someone with energy and genuine enthusiasm for a role that covers a lot of ground. You are organised and dependable, curious enough to get into the detail, and comfortable supporting senior people rather than leading from the front.

Working pattern: two to three days per week in our Worcester office, remainder working from home.

WHAT YOU WILL BE DOING

Customer success (primary focus)

Own CAT360 customer relationships from onboarding through to renewal
Run regular check-ins, user groups, and insights sessions with our customer base
Manage the renewal pipeline and proactively address churn risk
Spot expansion opportunities and pass them to the senior team with a clear brief
Maintain customer health records and log all interactions in HubSpot

HubSpot Ownership

Own HubSpot as the business's primary CRM and pipeline management tool
Maintain pipeline data, contact records, and activity logging to a consistent standard
Produce the weekly pipeline report and monthly conversion metrics
Become the internal HubSpot lead: the go-to person for system knowledge, best practice, and onboarding new users

Events and partner programme

Own the events calendar: webinars, roundtables, trade shows, and sponsorships
Coordinate all logistics end-to-end: venue, travel, materials, attendee management, follow-up
Run the operational rhythm of our strategic partner programme
Support our marketing retainer with event-related coordination and asset management

Target account research

Build deep research dossiers on named target accounts: declaration footprint, broker relationships, leadership, regulatory exposure
Assemble personalised outreach packages for CCO-led senior contact
Track outreach responses and keep the pipeline moving

Inbound pipeline

Qualify inbound enquiries within 24 hours
Manage the booking and intake process for free CAT360 assessments
Pass qualified leads to the senior team with a complete handover note

WHAT WE ARE LOOKING FOR

Essential:

Proven experience in a customer-facing commercial role: account management, customer success, sales operations, or similar
HubSpot or comparable CRM experience, with the ambition to own it fully and become the internal expert
Confident with Microsoft Office: Outlook, Teams, Word, Excel
Strong written and verbal communication - you will be in front of customers and partners regularly
Organised and reliable: you can hold multiple workstreams without dropping detail
Self-starter: comfortable working independently when the senior team is on the road
Genuinely curious: the research and customer success elements reward people who want to understand the detail
Comfortable holding a broad role across five areas simultaneously
High energy and genuine enthusiasm for a role that covers a lot of ground
A natural team player: you find real satisfaction in keeping things running smoothly and making the people around you more effective

Desirable:

Experience in customs, logistics, international trade, or B2B SaaS
Familiarity with Apollo, Mailchimp, or LinkedIn Sales Navigator
Experience coordinating events operationally
Experience preparing account research or intelligence briefings

WHAT WE OFFER

Salary of £29,000 to £35,000. This band is fixed.
Two to three days per week in Worcester, remainder working from home
Company pension
Health insurance (after 6-month qualifying period)
25 days annual leave plus bank holidays
Direct access to senior leadership with real visibility of the work that matters
A role with genuine breadth and a clear path to specialise as CAT360 grows
The chance to join at a moment of real growth ambition

HOW TO APPLY

Via Indeed or send your CV and a short covering note (no more than one page) to [email protected]. Tell us why this role appeals to you and what you would bring to it. We will respond to every application.

We run a two-stage process: an introductory call followed by an in-person interview at our Worcester office.

We are not working with recruitment agencies on this role.

Job Types: Full-time, Permanent

Pay: £29,000.00-£35,000.00 per year

Benefits:

Company pension
Private medical insurance

Ability to commute/relocate:

Worcester WR1 1UH: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Will you now or in the future require sponsorship for employment visa status?
Are you comfortable working in a hybrid setting?

Work authorisation:

United Kingdom (preferred)

Work Location: Hybrid remote in Worcester WR1 1UH

Quick apply

Refine Your Search

client services occupations jobs in droitwich, wor

Commercial Operations Executive

Business Support and Customer Service Specialist

Customer Support Coordinator

Transport Customer Services Operator

Customer Service Advisor

Sales Support Specialist – Partner Alliance

Customer Success Manager, Birmingham

Driver Partner Experience Executive

Key Account Support Executive

Assistant Account Handler

Customer Account Lead (12-Month FTC)

DESA Contract Coordinator

Contract Liaison Officer (30 hours)

German Client Services Executive

EPR Account Manager (Global)

Supplier Engagement Advisor

Client Experience & Operations Coordinator

Service Coordinator

Pensions Customer Services Executive

Pensions Customer Services Executive

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