Job Advert
Operations Manager
About the Company:
CPP Trading Group Ltd trades under 2 names, Clyde Paper & Print and Clyde Presentation Packaging It is a family run business situated in Glasgow, the UK's fourth largest city, with offices and a 22,000 sq. ft. warehouse near the river Clyde. Since its first beginnings in 1977 the company has gone from strength to strength, and more importantly, has learnt to change with the times in a rapidly changing market. Originally selling copier paper to offices, Clyde now sells a wide range of digital printing papers, corporate print and luxury presentation packaging.
Overall Purpose
Job Title: Operations Manager
Salary Band: £35,000 to £40,000 depending on experience
Place of Work: Craigton Rd, Glasgow G51 3RB
Hours of Work: 06:30 to 16:00 Monday to Thursday and 06:30 to 15:00 on Fridays with 30 minutes unpaid lunchbreak.
Benefits:
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Company pension scheme
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Company Bonus Scheme
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20 days plus 8 recognised bank holiday and birthday day off
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Lunch provided once a week
This is a hands-on role where you'll take ownership of the day-to-day running of the warehouse and delivery operations while ensuring the business continues to operate efficiently and safely. You'll be actively involved in booking and unloading deliveries, picking and preparing outgoing orders, and keeping the warehouse tidy and organised.
At the same time, you'll take responsibility for stock control, coordinating drivers, booking couriers, and ensuring compliance with health & safety and quality accreditations. As the business grows, you'll also support the development of processes, systems, and people to help us continually improve.
Top Three Goals
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Achieve operational efficiency and accuracy across deliveries and stock management.
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Maintain a tidy, safe and well-organised warehouse while supporting company profitability and customer satisfaction
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Ensure warehouse and deliveries run smoothly every day, with issues kept to a minimum.
Duties and Responsibilities
Hands-On Warehouse Duties
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Book in, unload and check deliveries (from containers to smaller courier drops).
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Detailed quality checking of printed products
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Pick, check and prepare daily customer orders for dispatch.
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Support drivers with loading vans and planning routes.
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Book couriers and arrange collections.
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Replenish stock regularly to avoid delays in orders.
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Carry out stock takes and investigate any discrepancies.
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Maintain warehouse tidiness, safety and organisation.
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Carry out daily forklift checks, book servicing and repairs for vans, trucks and forklifts.
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Conduct racking checks and liaise with external inspectors when required.
Operational Oversight
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Monitor delivery accuracy and resolve any issues quickly, aiming to maintain <2% issue rate.
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Keep spreadsheets up to date for courier/shipping costs, "Find Your Five" delivery performance, and packaging deliveries.
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Maintain and manage stock and warehouse systems, suggesting improvements where possible.
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Ensure H&S checks (fire alarm, emergency lighting, extinguishers, drills) are completed and logged.
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Act as First Aider on site, keeping first aid supplies in date and records accurate.
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Support upkeep of ISO9001, ISO14001, FSC, PEFC and Sedex accreditations.
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Attend daily/weekly meetings, sharing updates and supporting the wider team.
Development
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Look for ways to improve efficiency and accuracy in warehouse operations.
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Take responsibility for personal development and build capability to manage people and processes as the role evolves.
Key Performance Indicators
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Daily orders picked, checked and dispatched accurately and on time.
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Delivery issue rate under 2%.
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Stock levels accurate and replenished without delays.
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Warehouse kept tidy, safe and compliant.
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Contribution to company targets through efficient operations.
Experience & Qualifications
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Hands-on experience in a warehouse or logistics role (operations/warehouse management desirable).
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HGV licence and Forklift licence desirable but not essential
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Experience using stock systems, couriers, and delivery processes.
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Knowledge of health & safety in a warehouse environment.
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Familiarity with accreditations (ISO, FSC, PEFC, Sedex) desirable but training can be given.
Skills
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Willing to be hands-on and actively involved in day-to-day warehouse work.
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Organised and methodical approach to stock and deliveries.
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Practical problem-solver with good attention to detail.
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Strong communication skills for working with colleagues, drivers, and couriers.
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IT literate (Excel and basic reporting).
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Ability to balance immediate warehouse tasks with longer-term process improvements.
Personal Qualities
You will be direct and clear with your approach to the role with a well thought out strategy and vision of what you wish to achieve, as well as possessing the drive to get there. Overall, you will be rational and follow the norms of the group, but you will always have an eye on achieving the end goal. Although you will possess the ability to make quick decisions they will be well thought and out to achieve the best outcome, as you prefer not to be criticised and will do everything you can to not put yourself in a position where criticism is possible through fault of your own.
You will always look to improve efficiencies and be full of praise for others when they help you achieve the goals set out.
