Technical support Work, Jobs in Baltonsborough, Som (with Salaries)

Digital Systems Support Analyst
CPCAB —Glastonbury
- £30,000 a year
- Full-time
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Free parking
- Health & wellbeing programme
Quick apply
9d
Helpdesk Technician 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
IT Support Analyst
Callen-Lenz —Salisbury
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- Annual leave
Technical Support Officer
North Somerset Council —Weston-super-Mare
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Communication skills
- Annual leave
9d
Customer Technical Support Manager
Refresco —Bridgwater
- Project management
Quick apply
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
Digital Learning Specialist
Burges Salmon —Bristol
- Hybrid work
- Microsoft Office
- Training & development
- Communication skills
Infrastructure Support Engineer
Computacenter —Bristol
- Windows
IT Support Engineer
Truebyte —Bath
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Linux
- Communication skills
- Referral programme
- Sick pay
Quick apply
1d
IT Assistant
Harris Fowler Ltd —Taunton
- Full-time
- Microsoft Word
- Computer literacy
- Organisational skills
- Sick pay
Quick apply
1d
2nd Line IT Support Technician
Ridge & Partners LLP —Bristol
- Full-time
- Travel
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Digital Adoption Advisor
Veale Wasbrough Vizards —Bristol
- Organisational skills
- IT
Diagnostics Sales and Technical Support
Hickleys Ltd —Taunton
- From £30,000 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Store discount
Quick apply
3d
Service Desk Engineer
IVC —Bristol
- Monday to Friday
- Hybrid work
- Communication skills
- Employee discount
11d
First Line Support and Sales
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- ERP systems
- Windows
- Driving
Quick apply
IT Support & Infrastructure Engineer
PlayStation Global —Bristol
- Weekend availability
- Hybrid work
- Analysis skills
- Mentoring
- Scripting
Quick apply
Application Support Engineer (3rd Level)- Bristol
FDM Group —Bristol
- Hybrid work
- DevOps
- Continuous improvement
- Mentoring
- Annual leave
Microsoft Support Engineer
Pax8 Global —Bristol
- Up to £40,000 a year
- Full-time
- Hybrid work
- SharePoint
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Word
- CRM software
- Continuous improvement

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Digital Systems Support Analyst

CPCAB
Glastonbury

Quick apply

Job details

Permanent | Full-time
£30,000 a year
9 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Power BI
Report generation
Data quality analysis
Stakeholder liaison
Incident queue management
User account provisioning
Ticket management
SQL querying
Internal department liaison
User account management
SQL
Continuous improvement
IT permissions management
Staff training
Ticket management systems
Technical writing
Agile
Application support
Fault diagnosis and repair
Debugging

Full job description

Job description: Digital Systems Support Analyst

Reporting to: Business Operations Manager

Responsible for: n/a

Team: Operations

External contacts:

Centres
Tutors
External Suppliers

Purpose:

To play an integral supporting role in the operation, maintenance, and continuous improvement of CPCAB’s digital systems. Providing technical and user support, maintaining data accuracy, and contributing to the development of digital processes and platforms. Ensuring that CPCAB systems are reliable, secure, user-friendly, and aligned with organisational needs.

Responsibilities:

Provide first-line support for CPCAB’s digital systems (including the CPCAB Portal), offering timely assistance to team members, centres, tutors and candidates.
Triage and manage issues received via the ticketing system, resolving queries where possible and escalating for the development team where appropriate.
Investigate and recreate reported bugs to support accurate diagnosis and resolution.
Deliver in-house training and onboarding for team members on the effective use of digital systems.
Create and maintain user guides, support articles and system documentation.
Setup, configure and maintain online forms, data collections and digital workflows.
Create and maintain reports using PowerBI.
Administer user accounts, permissions and access rights across CPCAB digital systems.
Maintain data accuracy and integrity by processing digital submissions and completing routine quality checks.
Run SQL queries to support reporting, troubleshooting and system monitoring.
Analyse database information to inform decision-making and support issue diagnosis.
Contribute to system development and continuous improvement activities, including testing new features and working within Agile and other operational workflows.
Liaise with internal teams, suppliers and technical partners to progress system issues, change requests and digital improvement projects.

To meet the needs of the business this job description may be updated or amended, and the individual working in this role will be required to complete all reasonable duties as would be expected with this type of role, as directed by a manager.

To view the full job description please visit: https://www.cpcab.co.uk/jobs

We are committed to equality, equity, diversity and inclusion and welcome applications from candidates of all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.

It is important to note that due to the management of conflicts of interest, the successful candidate cannot remain employed at a current CPCAB centre or be studying a CPCAB qualification while in this role.

Pay: £30,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Work from home

Work Location: Hybrid remote in Glastonbury BA6 8PS

Quick apply

Refine Your Search

technical support jobs in baltonsborough, som

Digital Systems Support Analyst

Helpdesk Technician 1st/2nd Line

IT Support Analyst

Technical Support Officer

Customer Technical Support Manager

Technology Support Technician

Digital Learning Specialist

Infrastructure Support Engineer

IT Support Engineer

IT Assistant

2nd Line IT Support Technician

Service Desk Team Leader

Digital Adoption Advisor

Diagnostics Sales and Technical Support

Service Desk Engineer

First Line Support and Sales

IT Support & Infrastructure Engineer

Application Support Engineer (3rd Level)- Bristol

Microsoft Support Engineer

IT Applications Support Technician

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