Client experience manager Work, Jobs in Clapham, Gtl (with Salaries)

Client Experience Manager
ABACUS —London
- Writing skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
14d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
Quick apply
5d
Client Manager
ISP Global Advisory —Mayfair
- £50,000 a year
- Full-time
- Business development
- Bachelor's degree
- In-person
Quick apply
23h
Area Manager
Hive FM —London
- £40,000 - £50,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Flexitime
- Flexible schedule
Quick apply
23h
Client Services Manager
PH CONSULTATION UK LTD —Canary Wharf
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
Quick apply
Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- Hospitality
- Spanish
- Sales
Quick apply
Client Project Manager / Refurbishment & Maintenance
Optimal Group —London
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Customer service
- Maintenance
- Profit sharing
- Annual leave
Quick apply
Executive Assistant & Business Admin Support
J-Tech Systems —Coulsdon
- £28,000 - £36,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- QuickBooks
- Work from home
Quick apply
12d
Operations Manager
DMS —London
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Customer Success Manager
Orbit Partners Limited —London
- £50,000 - £69,999 a year
- Full-time
- CRM software
- Data analysis skills
- Communication skills
Quick apply
2d
Administrator (Contract Support)
Capstone Facilities Services Ltd —London
- £29,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Databases
Quick apply
10d
Client Manager
Saffron —London
- Hybrid work
- English
- Flexible schedule
- Life insurance
9d
Business Analyst - Contract role with Infrastructure client
Project Blackbook —London
- £350 - £500 a day
- Hybrid work
Quick apply
Client Manager
Gallagher Bassett —Victoria
- Hybrid work
- Presentation skills
- Organisational skills
Client Relationship Manager
Sonata One —London
- Hybrid work
- CRM software
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Receptionist
Portico Corporate Reception Management —London
- £34,730 a year
- Full-time
- Front desk
- Annual leave
- Life insurance
Quick apply
11d
Growth Manager
Trisonic —London
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Research
- Business development
Quick apply
6d
Manager, Client Services (Private Equity)
proSapient —London
- Hybrid work
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Research Manager/Associate Director - Client Success - Channel Performance
Ipsos —London
- £100,000 - £700,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
10d
Account Manager
CITY ELECTRICAL FACTORS LTD —London
- £28,000 - £35,000 a year
- Full-time
- Business development
- Conflict management
- In-person
- Free parking
- Employee discount
Quick apply

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client experience manager jobs near clapham, gtl

Client Experience Manager

ABACUS -
London

Quick apply

Job details

14 days ago

Benefits

Private dental insurance
Annual leave
Company pension
Discounted gym membership
Company events
Private medical insurance
Employee discount
Life insurance

Qualifications

Penetration testing
SSO
ConnectWise
Stakeholder collaboration
Personal upselling recommendations
Client engagement
Writing skills
Internal department liaison
Microsoft Exchange
Microsoft Office Suite
Customer relationship management
Mobile device management
Organisational skills
Relationship management
ServiceNow
Customer support
Financial services
Customer interaction
Multidisciplinary collaboration
Cybersecurity
Microsoft Azure
Active Directory

Full job description

Job Summary

As our Client Experience (CX) Manager, you will be responsible for managing a portfolio of Abacus customer relationships to provide guidance on best practices and use of the Abacus platform. Additionally, you will gather intelligence which can be used to enhance the customer experience as it relates to the delivery of our technology services.

Responsibilities (including but not limited to the following as required)

Manage and facilitate recurring customer QBR meetings to discuss service enhancements and/or existing service challenges
VoC - challenges and market trends/concerns and other feedback, accurate documentation in internal Abacus systems.
Manage a portfolio of 30-40 customers, primarily based in London, with regular meetings and some travel required.
Ensure that all services consistently meet customer expectations
Identify customer needs to recommend and upsell Abacus services
Documenting and tracking customer information (i.e. NPS, CSAT and customer profitability)
Continuous customer education: understanding the business, the growth, the health
Exhibit thorough understanding of the Abacus platform, products, service delivery model, partnerships and related services
Function as customer and Abacus advocate to resolve issues related to (billing, support, portal, etc.)
Document opportunities which may arise from operational challenges that customers face
Provide training to customers in the use of the Abacus customers portal
Flexibility to work outside of scheduled hours when necessary.
Work with the team to coordinate and prepare for customer events
Promote the Abacus brand via various channels i.e. social media, events etc.
Attend new business pitches when appropriate.

Skills

Strong ability to assess and prioritize work in a fast-paced environment.
Ability to perform effectively under pressure and meet tight deadlines.
Proven success managing, selling and developing customer accounts within the financial services and/or technology fields.
Strong interpersonal skills and the ability to build lasting relationships with new and current customers.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Candidate to work cross-functionally with internal Abacus teams; including but not limited customer service, business development, engineering, products and project management.
Self-motivated, very detail-oriented and organized.
Comprehensive understanding of customer/server technologies.
Understanding of cyber security concepts (e.g. phishing tests, penetration testing, vulnerability scanning, SIEM, email security, endpoint Protection, MDM etc…)
Some technical proficiency in the following areas are required:
- Understanding public vs hybrid infrastructure models (i.e. Azure/AWS/Private)
- Active Directory
- Dual Factor Authentication technologies
- Microsoft Exchange & MS Office 365 suite
- Microsoft MDM/MAM
- SSO
- Varonis
- KnowB4

Qualifications

5+ years of relevant CXM experience required; experience with advanced technology concepts and financial services is a plus.
Hands-on technical experience required
Collaborative and positive mindset.
Organized, analytical and thorough is a must
Proficient in Salesforce and Connectwise/ServiceNow, helpful.
Hybrid (2-3 days in the office, meeting with customers in person)

The Benefits of Working for Abacus:

Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Gym discount
Life insurance
Comprehensive travel insurance for you and your family in line with scheme rules
Confidential well-being and counselling support
Competitive Compensation
Contributory pension scheme
Company events
Private Medical and Dental Insurance

Quick apply

Refine Your Search

client experience manager jobs in clapham, gtl

Client Experience Manager

Customer Experience Manager

Client Manager

Area Manager

Client Services Manager

Customer Support Coordinator

Client Project Manager / Refurbishment & Maintenance

Executive Assistant & Business Admin Support

Operations Manager

Customer Success Manager

Administrator (Contract Support)

Client Manager

Business Analyst - Contract role with Infrastructure client

Client Manager

Client Relationship Manager

Receptionist

Growth Manager

Manager, Client Services (Private Equity)

Research Manager/Associate Director - Client Success - Channel Performance

Account Manager

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