1st line support Work, Jobs in Erdington, Wmd (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
3d
Shunter - Smethwick
WM Trains —Birmingham
- £31,598 a year
- Full-time
- Communication skills
- Employee assistance programme
8d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Maintenance
- Windows
- Travel
- Annual leave
- Referral programme
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
R0338 Policy Assistant - 2.5 Year Fixed Term Contract
West Midlands Office of the Police and Crime Commissioner —Birmingham
- £32,613 - £37,020 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Quick apply
3d
Public Health Programme Officer - Healthy Places
Solihull Metropolitan Borough Council —Solihull
- £45,091 - £51,356 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- No degree
- Annual leave
- Employee assistance programme
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
2d
IT Service Desk Technician
Low Carbon Contracts Company —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Annual leave
- Work from home
Quick apply
3d
Apprenticeships at ASSA ABLOY UK
ASSA ABLOY —Willenhall
- Business development
- Continuous improvement
- Organisational skills
Management Trainee - Birmingham
SIXT —Birmingham
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
14d
Children's Residential Support Worker
Bracebridge Children Services —Rugeley
- £25,525.00 - £29,350.50 a year
- Full-time
- Driving
- Care plans
- Communication skills
- Free parking
- Paid training
Quick apply
Multi Trade Operative
GreenSquareAccord —Walsall
- £32,500 - £34,500 a year
- Maintenance
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
G3 International Tactical Adviser Manager
National Crime Agency —Birmingham
- Full-time
- Presentation skills
- Team management
- Travel
- Annual leave
- Sick pay
1d
SHS Family Support Practitioner (School Based)
School-Home Support —Birmingham
- £22,274 - £24,796 a year
- Full-time
- Experience working with children
- Communication skills
- School
- Employee assistance programme
Quick apply
Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Presentation skills
- Communication skills
- Banking
- Employee assistance programme
Senior Content Officer – SuperTechWM
Birmingham City University —Birmingham
- £38,050 - £44,131 a year
- Part-time
- Hybrid work
- University
- AI
Crematorium Technician
OurCoop —Burton-On-Trent
- £13.43 an hour
- Rotating shift
- Paid training
- Annual leave
7d
Talent Advisor
STARK Group —Coventry
- Full-time
- Hybrid work
- Microsoft Office
- Recruiting
- Organisational skills
- Flexible schedule
- Referral programme

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1st line support jobs near erdington, wmd

1st Line Service Desk Analyst (Days)

Intercity Technology -
Birmingham

Apply Now

Job details

Permanent
3 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

1st line support jobs in erdington, wmd

1st Line Service Desk Analyst (Days)

Shunter - Smethwick

1st / 2nd Line IT Support Analyst

2nd Line Support Technician

3rd Line Support Engineer

R0338 Policy Assistant - 2.5 Year Fixed Term Contract

Public Health Programme Officer - Healthy Places

Mobility Support Specialist

IT Service Desk Technician

Apprenticeships at ASSA ABLOY UK

Management Trainee - Birmingham

IT Service Desk Support Apprentice

Children's Residential Support Worker

Multi Trade Operative

G3 International Tactical Adviser Manager

SHS Family Support Practitioner (School Based)

Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham

Senior Content Officer – SuperTechWM

Crematorium Technician

Talent Advisor

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