Helpdesk manager Work, Jobs in Brinscall, Lan (with Salaries)

Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
5d
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Analysis skills
- Recruiting
Quick apply
3d
Contract Co-Ordinator
Mitie —Manchester
- Full-time
- Microsoft Excel
- Data entry
- Contracts
10d
Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Work from home
Quick apply
HVAC Technician (M65 Corridor/Chorley)
City Facilities Management (UK) —Chorley
- £46,994 a year
- Overtime
- Customer service
- Travel
- HVAC
- Employee discount
- Life insurance
Web Designer & Developer
Orange & Gray Limited —Manchester
- £30,000 - £35,000 a year
- Hybrid work
- JavaScript
- In-person
- HTML
Quick apply
Technical Services Supervisor
Equans —Salford
- Full-time
- Customer service
- Computer literacy
- Driving
- Annual leave
- Employee assistance programme
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Travel
- SharePoint
- Communication skills
Quick apply
12d
Cleaning Operative
OCS Group —Manchester
- English
- Annual leave
Multi Skilled Technician
Mitie —Manchester
- Full-time
- Customer service
- Communication skills
1d
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
PFI Estates Officer
East Lancashire Hospitals NHS Trust —Blackburn
- £32,073 - £39,043 a year
- Full-time
- CAD
6d
FM Operations Support Administrator - Manchester
Savills Management Resources —Manchester
- Microsoft Powerpoint
- Microsoft Word
- Customer service
4d
Project Manager (SME) Fire Systems
Eric Wright Group Limited —Preston
- Business development
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
4d
Digital Systems Support and Training Officer
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
- Annual leave
7d
Service Coordinator
Johnson Controls —Manchester
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Annual leave
P2P Senior Analyst ( INTERNAL ONLY)
Culina Group —Warrington
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
7d
Office Coordinator
Bibby Financial Services —Salford
- £27,000 - £30,000 a year
- Full-time
- Organisational skills
- Front desk
- Gym membership
Quick apply
1d
HR Coordinator
Greenergy —Manchester
- Hybrid work
- Writing skills
- Travel
- Recruiting
- Annual leave
- Employee discount
Quick apply
4d

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Helpdesk Manager

Hakim Group -
Darwen

Apply Now

Job details

Permanent | Full-time
5 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Team management
Ticket management systems
Organisational skills
Management reporting
Customer support
Leadership
Help desk

Full job description

What’s in it for you?:

At Hakim Group, we're on an exciting journey towards Vision 2030, with a goal of supporting 1,000 successful independent practices across the UK and Ireland.

As part of this ambitious growth, we're launching a brand-new Helpdesk function at our HQ. We're looking for an experienced and passionate Helpdesk Manager to lead the team, shape the service from the ground up and ensure our practices receive an exceptional support experience.

This is a unique opportunity to build and develop a new function within a growing business, creating processes, driving continuous improvement and leading a team that makes a genuine difference to our partners every day.

You'll work closely with departments across the business, helping to strengthen relationships, improve operational efficiency and ensure our practices can focus on delivering outstanding patient care and growing their businesses.

You will also receive::

Exciting calendar of events, fostering a vibrant work culture.
Employee health plan to prioritise your well-being
Rewards portal with exclusive benefits and offers.
Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.
Progression opportunities.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role:

As Helpdesk Manager, you will be responsible for leading our Helpdesk operation, ensuring the delivery of a high-quality, efficient and customer-focused support service to practices across the UK and Ireland.

You'll oversee the management of incoming support requests, coach and develop Helpdesk Advisors, monitor performance against service standards and work collaboratively with teams across HQ to ensure queries are resolved effectively.

You'll also play a key role in developing processes, identifying opportunities for improvement and establishing a Helpdesk function that supports our Vision 2030 ambitions.

KEY RESPONSIBILITIES

Lead, manage and develop the Helpdesk team
Oversee the day-to-day operation of the Helpdesk function
Ensure support requests are logged, prioritised and resolved effectively
Monitor performance against service levels and identify areas for improvement
Act as an escalation point for complex queries and issues
Build strong relationships with departments across HQ to support effective resolution of requests
Develop and maintain Helpdesk processes, procedures and knowledge resources
Analyse trends and recurring issues to drive continuous improvement
Produce reporting and performance insights for key stakeholders
Support the implementation of new systems, processes and service enhancements
Champion an outstanding customer experience for our practices

SKILLS, KNOWLEDGE & EXPERIENCE

We're looking for an experienced people leader who is passionate about delivering exceptional service and creating high-performing teams.

You'll be highly organised, commercially aware and able to balance operational delivery with continuous improvement. Most importantly, you'll enjoy building relationships, solving problems and helping others succeed.

Essential

Previous experience managing a Helpdesk, Service Desk or Customer Support function
Strong leadership and people management skills
Experience working with ticketing systems and service level agreements (SLAs)
Excellent communication and stakeholder management abilities
Strong organisational and prioritisation skills
Proven ability to identify and implement process improvements
Strong problem-solving and decision-making skills
Ability to analyse performance data and drive service improvements

Desirable

Experience supporting multi-site operations
Experience within retail, healthcare or optical sectors
Knowledge of business functions such as HR, IT, Finance or Operations
Experience implementing or developing support processes and systems
ITIL or other service management qualifications

What's Next?:

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - Max: GBP £0.00 Salary - Min: GBP £0.00

Apply Now

Refine Your Search

helpdesk manager jobs in brinscall, lan

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