Helpdesk Work, Jobs in Guildford, Eng (with Salaries)

IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick apply
Support Technician (EMEA Helpdesk)
Utelogy —Basingstoke
- £25,420 - £35,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Quick apply
2d
Customer Success Assistant
Lifelong Mobility —Farnham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Communication skills
Quick apply
1d
IT Technician
Laine Theatre Arts —Epsom
- £35,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
1d
IT Engineer
Class Technology Solutions Ltd —Guildford
- £32,000 - £35,000 a year
- Full-time
- Azure
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Desktop Engineer -Gatwick Airport
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
- Software troubleshooting
- Microsoft Office
- Computer networking
Quick apply
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Customer service
- Organisational skills
- IT
IT Support Technician
Eton College —Windsor
- Up to £28,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Employee assistance programme
5d
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Portals Administrator
LRG —Camberley
- Remote
- Microsoft Excel
- SharePoint
- IT
Quick apply
9d
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Azure
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
IT Operations Specialist
Nteractive Consulting & Events Ltd —Staines-upon-Thames
- Remote
- SharePoint
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
Customer Facing IT Helpdesk Apprentice
DHL —Colnbrook
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Sick pay
9d
Maintenance Planner
Salute Inc. —Gatwick Airport
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
Quick apply
Customer Service Representative
Motohaus Powersports Limited —Hook
- £25,420 - £27,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Technical Services Manager
Academy of Contemporary Music —Guildford
- £30,000 - £37,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
8d
1st Line Engineer - Yateley
Arc —Yateley
- Azure
- Customer service
- Windows

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IT Support - Trainee

ramsac
Guildford

Quick apply

Job details

£26,000 - £27,000 a year

Qualifications

Azure
Customer service
Microsoft Office
IT
Active Directory

Full job description

Why your job is important to us

We promise our clients that we will provide straight forward, efficient and secure IT management. For most clients their most frequent interaction with us, is through our remote helpdesk service. Clients contact support at a moment of personal stress – they are busy hardworking folk who can’t get something to work, and we can all empathise with that feeling! Your job is to be proactive, professional and friendly – fixing their issue, preventing it from happening again, making them feel calm and confident in your ability, and making sure that the client feels well communicated with, in a manner that hasn’t made them feel silly for calling in the first place! The feeling you leave the client with after your call, will often form that clients whole opinion of our firm. To our clients, you are ramsac!

Wow, that’s refreshing!

Clients tell us it’s our personable, proactive approach that really makes a difference.

On a day to day basis you will:

Help our clients with any tech question they need to raise, by phone, portal or email.
Deal with a wide variety of users with varying levels of technical knowledge.
Manage a demanding case load in line with SLAs, as well as answering incoming calls and emails.
Escalate issues quickly when appropriate.
Liaise with third parties and log tickets for vendor support and warranty claims.
Research issues for which you don’t have an immediate answer.
Adhere to average daily ticket closure targets.
Be proactive in keeping customers updated with the status of their support ticket and ensuring customer ratings are within target.
Think about not only how to fix a ticket, but how to ensure a problem doesn’t return.
Manage changes in a way that minimises risks to the client’s ability to operate.
Act as a ‘Champion’ within the team for designated clients, reviewing our documentation and being a point of knowledge.
Maximise efficiency and speed of service by utilising our automation tools as appropriate.

About You

Inspire us!

We want to be known as the most ‘can do’ well-polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say ‘I am ramsac’ their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team?

What’s really important to us:

The ability to be self-motivated and highly organised.
A genuine interest in IT and a desire to build your career.
The ability to keep it simple – no one’s impressed with jargon that only serves to belittle the end user.
Experience of providing great customer service.
The ability to remain calm and to make clients feel that they are the most important person on the planet!
Able to mentor less experienced colleagues as necessary.
Can do attitude in assisting your peers with any questions or challenges they may encounter.

In return, we promise

We are absolutely focussed on providing great IT careers! We have a 5 Glassdoor rating, an ‘outstanding’ rating in the UK Best Companies employee engagement survey, and we were recently named Surrey’s Employer of the Year. We promise on the job learning, industry accredited qualifications and a proven career development path to ensure you continue to grow and develop.

The icing on the cake

Experience within Office 365 and Azure through use of the MS Partner Portal
Knowledge of the MS Office Suite
Knowledge of Active Directory
Experience managing on-premise Servers using remote management tools
Knowledge or experience offering advice on security best practice to end user

Quick apply

Refine Your Search

helpdesk jobs in guildford, eng

IT Support - Trainee

Support Technician (EMEA Helpdesk)

Customer Success Assistant

IT Technician

IT Engineer

Desktop Engineer -Gatwick Airport

IT Support Technician (Level 1)

IT Support Technician

1st Line Support Analyst

Portals Administrator

First Line Technical Support Engineer

Helpdesk Technician (1st line)

First Line Technical Support Engineer (Shift Patterns)

IT Operations Specialist

2nd Line IT Support Engineer

Customer Facing IT Helpdesk Apprentice

Maintenance Planner

Customer Service Representative

Technical Services Manager

1st Line Engineer - Yateley

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