Train service manager Work, Jobs in London, Eng (with Salaries)

Service Delivery Manager
ECI —London
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
7d
Senior Transformation Manager
Formula 1 —London
- Full-time
- PMP
- Analysis skills
- Bachelor's degree
- Store discount
- Annual leave
3d
Service Manager - A&I (permanent)
Slough Children First —Slough
- £66,886 - £72,890 a year
- Full-time
- Hybrid work
- Team management
- Training & development
Quick apply
1d
Service Manager - Pluto
Rail Delivery Group —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- AI
- Annual leave
- Employee discount
Quick apply
1d
Sr. Account Manager - UK
sunday —London
- £62,000 - £65,000 a year
- Hybrid work
- Hospitality
- Analysis skills
- Project management
Dementia Service Manager
Age UK Ealing —Greenford
- £22,000 a year
- Part-time
- Management
- Computer literacy
- Databases
- Free parking
- Employee discount
Quick apply
1h
Senior Operations Manager - Soft FM
Equans —London
- Full-time
- Customer service
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
NEW TOWER BRIDGE OPENING – Join the Esmie’s Caribbean Fusion Team!
Esmies Caribbean Fusion —London
- £12.71 - £17.50 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Annual leave
Quick apply
3d
Customer Experience Assistant (On Board & Lounge) Eurostar
Momentum Services Limited —St. Pancras International Station
- £14.12 - £14.46 an hour
- Temporary
- Customer service
- Cleaning
- In-person
- Flexible schedule
Quick apply
1d
Train Manager Cardiff - £73,583 (TP)
GB Railfreight —London
- £73,583 a year
- Communication skills
- Annual leave
- Employee discount
14d
Assessor Manager
GTS Rail Operations Limited —London
- Analysis skills
- Leadership
- Communication skills
- Employee discount
Senior Service Manager
HoistGroup —London
- Hospitality
- Sales
- Customer service
Quick apply
Materials Manager
Hitachi —London
- Full-time
- Continuous improvement
- Team management
- Budgeting
- Employee assistance programme
- Life insurance
Account Manager - UK
sunday —London
- £45,000 - £55,000 a year
- Hybrid work
- Hospitality
- Analysis skills
- Project management
14d
Operations Manager – Retail Healthcare
Elior UK —Upminster
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —London
- Full-time
- English
- Team management
- Analytics
3d
Contract Manager - Northern Trains
APCOA PARKING (UK) LTD —Uxbridge
- £43,000 a year
- Microsoft Word
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
Senior Resource Manager
South Western Railway —London
- Communication skills
- Employee discount
6d
Customer Success Manager - UK
Masabi —London
- Full-time
- Remote
- Life insurance
6d
Operations Supervisor, AMZL
Amazon UK Services Ltd. —East London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service

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Service Delivery Manager

ECI -
London

Apply Now

Job details

Full-time
7 days ago

Qualifications

ConnectWise
ITIL Certification
Computer Science
Client engagement
IT service management
Ticket management
Bachelor's degree
Continuous improvement
Customer relationship management
Ticket management systems
Customer renewal management
Relationship management
Customer support
Professional development mentoring
Customer interaction
Training & development
Communication skills
Help desk

Full job description

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:
ECI has an exciting opportunity for an experienced, Service Delivery Manager to join our London team. In this high profile customer facing role within Customer Services, responsible for managing all aspects of the relationship between the company and contracted customers. As a single point of accountability the Service Delivery Manager owns and manages all customer related issues, changes, incidents and escalations through to resolution while ensuring a high standard of Customer Satisfaction is maintained at all times.
This is a hybrid role with a strong preference for candidates to be based in the London area.

What you will do:

Responsible for monitoring and reporting service achievement against contractual and non-contractual performance targets and Service Level Agreements (SLAs).
Identify the business value and identify additional revenue opportunities related to overages, requirements for additional capacity or new services and identify any actions necessary to enable the company to improve account retention
Understand the service delivery SLAs and ensure services are delivered and managed accordingly
Prepare Account Plans in conjunction with Sales including preparation and execution of a renewal strategy
Use Continual Service Improvement to proactively identify opportunities or requirements to implement service improvements
Customer escalation point (occasionally Out Of Hours)
Ensure high quality service reporting is provided in a timely manner
Acts as a technical escalation and point of contact and assists with large and complex projects
Professionally develops, coaches and trains direct reports on both technical and corporate baselines
Conducts bi-weekly one/one meetings with direct reports as well as team meetings
Ensures that day-to-day requests and all month-end activities are completed accurately and on time (compliance of punch in/out, Connectwise ticket entry & accuracy of time and notes)

Who you are:

College diploma or University degree in the field of Computer Science or equivalent field and/or 5+ years of experience with a minimum of 3 years of end user support
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
ITIL foundation v3 - Essential
PRINCE 2 foundation - Desirable
Familiar with service management within an ITIL service delivery framework
Familiar with the technologies underpinning managed services including data centres, networks, telco circuits, cloud, storage, servers etc.
Experience of using service management ticketing systems and reporting tools
Experience of delivering recovery and managed service contracts for enterprise clients

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!
Love Your Job, Share Your Technology Passion, Create Your Future Here!

Apply Now

Refine Your Search

train service manager jobs in london, eng

Service Delivery Manager

Senior Transformation Manager

Service Manager - A&I (permanent)

Service Manager - Pluto

Sr. Account Manager - UK

Dementia Service Manager

Senior Operations Manager - Soft FM

NEW TOWER BRIDGE OPENING – Join the Esmie’s Caribbean Fusion Team!

Customer Experience Assistant (On Board & Lounge) Eurostar

Train Manager Cardiff - £73,583 (TP)

Assessor Manager

Senior Service Manager

Materials Manager

Account Manager - UK

Operations Manager – Retail Healthcare

Operations Supervisor, Quick Commerce

Contract Manager - Northern Trains

Senior Resource Manager

Customer Success Manager - UK

Operations Supervisor, AMZL

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