Customer relations manager Work, Jobs in Buckingham, Bkm (with Salaries)

Customer Relations Specialist
Valda Energy —Bicester
- Up to £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
11d
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Northampton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Lead Customer Experience Manager
Sainsbury's —Banbury
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
13h
Strategic Relationship Manager
FCDO Services —Hanslope
- £58,209 - £66,877 a year
- Full-time
- Business development
- Presentation skills
- No degree
Events Fundraising & Sales Manager
Globexpert Ltd. —Towcester
- From £25,000 a year
- Full-time
- Hybrid work
- Travel
- Free parking
- Work from home
Quick apply
4d
SALES ASSOCIATE
Brunello Cucinelli —Bicester
- Full-time
- Customer service
- Communication skills
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Bicester
- Full-time
- Databases
- Analysis skills
- Human resources
- Store discount
- Employee discount
HR Advisor
Valda Energy —Bicester
- £35,000 - £40,000 a year
- Recruiting
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Leisure Assistant
Hellidon Lakes Hotel —Daventry
- From £26,436.80 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
3d
Economic Crime Risk Manager - Onboarding
Barclays —Northampton
- Mentoring
- AI
- Leadership
1d
Regional Sales Manager - APAC
SPX —Wappenham
- £102,000 - £200,000 a year
- Engineering
- Master's degree
- Business development
- Annual leave
Quick apply
Regional Sales Manager - Europe
SPX —Wappenham
- £123,000 - £190,000 a year
- Engineering
- Master's degree
- Business development
- Annual leave
Quick apply
General Manager
NewFlex —Oxford
- £36,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Economic Crime Senior Product Lifecycle Manager
Barclays —Northampton
- Product management
- Mentoring
- Leadership
1d
Night Shift Manager
Yusen Logistics (UK) —Northampton
- £40,897.18 a year
- Full-time
- Hybrid work
- Computer literacy
- English
- Continuous improvement
- Referral programme
Client Planning Advisor
BSI —Milton Keynes
- Up to £26,775 a year
- Full-time
- Hybrid work
- CRM software
- In-person
- Annual leave
- Bereavement leave
Shift Manager
Smurfit Westrock —Northampton
- Full-time
- Team management
- Training & development
- Leadership
- Annual leave
Operations Manager - Bicester
DPD Group UK —Bicester
- Weekend availability
- Team management
- Communication skills
- Free parking
Quick apply
HR (Employee Relations) Advisor
DX Group —Northampton
- Full-time
- Human resources
- Communication skills
- Employee assistance programme
Commercial Sales Support Specialist- BPL
Barclays —Northampton
- Databases
- Contracts
- Communication skills

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Customer Relations Specialist

Valda Energy -
Bicester

Apply Now

Job details

Up to £26,000 a year
11 days ago

Benefits

Annual leave
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Stakeholder liaison
Complaint handling
Risk management
Customer interaction
Communication skills

Full job description

The Energy Revolution.

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

How You Will Energise Our Team

We take pride in ensuring that our customers receive the highest level of customer service. To support us to achieve this aim, we’re seeking a Customer Relations Specialist to work in our Customer Relations Team. The role will champion the customer through effective investigation and resolution of complaints, in line with regulatory requirements, company policy and procedures and service standards.

As an individual driven by achieving the best possible services for our customers, you’ll be responsible for liaising directly with internal business stakeholders to identify root cause and you will be the voice of the customer. You will ensure that the complaint is resolved in a timely and efficient manner keeping in mind that communication is vital to providing a great customer experience. You will be responsible for writing high-quality responses to customers, outlining the actions taken to resolve their complaint.

Your day-to-day responsibilities will include but not be limited to:

Manage escalated complaints in accordance with company SLA’s
Attempt to achieve a positive resolution for all escalated customer complaints received via phone, email or social media
Foster a Customer First attitude to ensure our customers are at the heart of everything we do
Proactively flag potential problems and risks to the Customer Relations Manager and work towards proposing solutions
Offer guidance on complaint handling processes and sharing outcomes of reviews to the wider business
Review complaints received via all channels such as Trustpilot, Google Reviews and all social media platforms
Provide monthly feedback of complaint trends to the Customer Relations Manager
Handle cases referred by the Energy Ombudsman to secure a fair outcome
Maintain up to date knowledge of company processes and policies

The Spark we're looking for

Proven experience in a customer-focused environment, delivering high-quality service and support
Strong background in managing and resolving customer complaints with professionalism and empathy
Exceptional problem-solving abilities, with a proactive approach to identifying solutions and preventing repeat issues
Excellent communication skills, both written and verbal
Able to review complex information with a view to ensuring the customer is provided with a fair outcome to their complaint
Confident at challenging others in an articulate manner when required to be the voice of the customer
Existing knowledge of the energy and/or utilities sector (desired)
Knowledge of the Energy Ombudsman processes (desired)

Perks That Power Your Journey ️

Annual Salary up to £26k
Company annual bonus scheme
25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
Private medical insurance with Vitality Health
Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
Life Insurance policy, providing coverage at four times your salary
Employee Assistance Programme offering confidential support and guidance
Enjoy an array of complimentary snacks, drinks, and lunch options in our office
Salary sacrifice pension scheme where we will match contributions up to 5%
In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on [email protected]

Apply Now

Refine Your Search

customer relations manager jobs in buckingham, bkm

Customer Relations Specialist

Employee Relations Manager, Employee Experience & Relations UK&IE

Lead Customer Experience Manager

Strategic Relationship Manager

Events Fundraising & Sales Manager

SALES ASSOCIATE

HR Case Manager - Field Based ( Nationwide travel)

HR Advisor

Leisure Assistant

Economic Crime Risk Manager - Onboarding

Regional Sales Manager - APAC

Regional Sales Manager - Europe

General Manager

Economic Crime Senior Product Lifecycle Manager

Night Shift Manager

Client Planning Advisor

Shift Manager

Operations Manager - Bicester

HR (Employee Relations) Advisor

Commercial Sales Support Specialist- BPL

I want to receive the latest job alerts for customer relations manager in buckingham, bkm

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