Solution specialist Work, Jobs in Brighton, Eng (with Salaries)

FULL TIME Customer Retention Advisor
Your Brand Cover Ltd —Brighton
- £25,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
4d
Seller Support Specialist
Motorway —Brighton
- From £25,500 a year
- Full-time
- Work from home
- Employee assistance programme
Quick apply
Digital Learning Specialist
LegalAndGeneral —Brighton and Hove
- £36,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Quick apply
7d
Team Leader - Production
Allergy Therapeutics —Worthing
- £37,000 - £42,550 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Digital Learning Specialist
Legal & General Investment Management —Hove
- £36,000 a year
- Analysis skills
- Communication skills
- Employee discount
7d
Procurement Officer
By Firefly Ltd —Brighton
- From £39,000 a year
- Full-time
- English
- Contracts
- In-person
- Annual leave
- Employee discount
Quick apply
13d
Bid Writer
Sureserve —Horsham
- £30,000 - £35,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
- Employee assistance programme
Quick apply
Document Controller Specialist I
Honeywell —Eastbourne
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Wild Sussex Programme Manager
Sussex Wildlife Trust —Brighton
- £39,596 a year
- Full-time
- Annual leave
- Employee assistance programme
Residence Manager - Soft Services
Equans —Brighton
- Full-time
- Hospitality
- University
- Annual leave
- Employee assistance programme
10d
HR Data & Systems Lead (4 days from home)
LRG —Worthing
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
Quick apply
14d
Commercial Contracts Specialist
Acron Aviation Academy —Crawley
- Full-time
- Travel
- Contracts
- Business
- Employee assistance programme
- Gym membership
Customer Service & Administration Assistant
Specialist Risk Group —Shoreham by Sea
- Full-time
- Customer service
- Communication skills
- Life insurance
- Sick pay
9d
Sales Consultant (Self Employed)
Savaria Corporation —Brighton and Hove
- Full-time
- Hybrid work
- Sales
- Organisational skills
- Communication skills
Quick apply
10d
Continuous Improvement Process Engineers
Thermo Fisher Scientific —East Grinstead
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
14d
Strategic Business Manager
The Pensions Regulator —Brighton
- £46,211 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Annual leave
- Flexitime
9d
Live Reporter - The Argus
Newsquest Media Group —Brighton
- Full-time
- Employee discount
Quick apply
Specialist Nurse
Sciensus —Brighton
- From £34,000 a year
- Weekend availability
- Hospital
- Acute care experience
- Communication skills
- Annual leave
- Employee discount
Quick apply
Production Operative (GLO)
Johnsons Workwear Ltd —Brighton
- £12.96 an hour
- Full-time
- Health & wellbeing programme
Quick apply
Experience Leakage Technician - South East Water
Tetra Tech —Lewes
- Nights as needed
- Hybrid work
- Driving
- IT

I want to receive the latest job alerts for solution specialist in brighton, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

FULL TIME Customer Retention Advisor

Your Brand Cover Ltd -
Brighton

Quick apply

Job details

Permanent | Full-time
£25,000 a year
4 days ago

Benefits

Casual dress
Company pension
Company events

Qualifications

Customer retention
Sales
Customer service
Telecommunication
Communication skills
Negotiation

Full job description

Company Overview

At Your Brand Cover, we’re proud to be one of the UK’s fastest-growing appliance cover specialists. We’re rated Excellent on Trustpilot and are known for our friendly, reliable service. Our unique Lifetime Appliance Plan gives customers peace of mind with unlimited repairs, free upgrades every 5 years, and dedicated UK-based support.

We operate with a clear vision and strong core values of Fairness, Trust, Value, and Reliability – values embedded in our culture and at the heart of everything we do.

We believe in nurturing talent and helping our employees grow to fulfil their career goals. This is an exciting opportunity to develop with a business that is expanding quickly, while helping to shape the customer experience and internal processes.

Job Overview

Success in this role will come from your ability to build rapport, understand customer concerns, confidently handle objections and demonstrate the value of staying with Your Brand Cover.

Please note: This is not a traditional customer service role. Whilst providing excellent customer service is important, the primary focus is customer retention, objection handling and achieving retention targets.

As a Customer Retention Advisor, your primary responsibility will be retaining existing customers who are considering cancelling their cover. You will use your communication, negotiation and problem-solving skills to understand customer concerns, overcome objections and demonstrate the value of our products.

Whilst customer service remains important, this role is heavily focused on retention performance and customer account management rather than general administration.

This role is varied, fast-paced, and requires excellent communication and problem-solving skills. You’ll work to resolve issues, provide clear information, and ensure every customer leaves the call with confidence in our service.

This role suits individuals who enjoy influencing customer decisions, overcoming objections and achieving measurable results.

You will be measured against retention, quality and customer satisfaction targets.

Responsibilities

Handle customer cancellation requests and work to retain customers through effective objection handling and solution-focused conversations.
Understand customer concerns and identify opportunities to retain policies that may otherwise cancel.
Negotiate suitable retention solutions whilst ensuring positive customer outcomes.
Consistently achieve retention, quality, and customer service targets.
Manage customers who have cancelled Direct Debits, missed payments, or fallen into arrears.
Demonstrate the value of Your Brand Cover's products and services to customers considering leaving.
Manage a high volume of inbound customer calls and enquiries.
Process payment queries, refunds, account amendments, and payment plan arrangements with exceptional attention to detail.
Maintain accurate, up-to-date records and notes on customer accounts and interactions.
Support customers throughout their appliance cover journey, including repair and replacement enquiries.
Assist customers with basic appliance troubleshooting and diagnose common household appliance issues over the phone where appropriate.
Handle customer complaints professionally, seeking resolution at the earliest opportunity and escalating when necessary.
Identify recurring customer issues and provide feedback to management to help improve products, services, and internal processes.
Contribute to the development of processes, training materials, knowledge bases, and policy documentation.
Assist with wider customer service and operational duties as required.

Skills and Experience

Essential Experience

Minimum 1 year's experience in a customer retention, renewals, collections or customer save environment is required.
Experience handling customer objections and difficult conversations.
Experience working against performance targets and KPIs.

Highly Desirable

Insurance, warranty, utilities, telecoms, subscriptions or membership retention experience.
Call centre experience.
FCA-regulated environment experience.

The Ideal Candidate

You may currently work in:

Retentions
Renewals
Customer Save Teams
Membership Retention
Collections
Insurance
Utilities
Telecommunications
Subscription Services
Contact Centre Sales

KPI Statement

Successful candidates will be comfortable working towards monthly retention, productivity and quality KPIs in a target-driven environment.

What We Offer

£25,000 per year.
37.5 hours per week - Monday to Friday (9am–5pm, with no weekend working).
22.66 days annual holiday (plus bank holidays).
An additional free day’s holiday for your birthday.
Full Training and Support Provided.
A collaborative, supportive, and friendly working environment.
Genuine career growth opportunities and development roles.

Job Types: Full-time, Permanent

Pay: £25,000.00 per year

Benefits:

Casual dress
Company events
Company pension

Ability to commute/relocate:

Brighton BN41 1AF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Have you worked in a role where you were measured against retention or sales targets?

Experience:

Customer retention: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

solution specialist jobs in brighton, eng

FULL TIME Customer Retention Advisor

Seller Support Specialist

Digital Learning Specialist

Team Leader - Production

Digital Learning Specialist

Procurement Officer

Bid Writer

Document Controller Specialist I

Wild Sussex Programme Manager

Residence Manager - Soft Services

HR Data & Systems Lead (4 days from home)

Commercial Contracts Specialist

Customer Service & Administration Assistant

Sales Consultant (Self Employed)

Continuous Improvement Process Engineers

Strategic Business Manager

Live Reporter - The Argus

Specialist Nurse

Production Operative (GLO)

Experience Leakage Technician - South East Water

I want to receive the latest job alerts for solution specialist in brighton, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected