Security engineering service manager Work, Jobs in Tile Hill, War (with Salaries)

Service Delivery Manager - Coventry
Novem IT Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Bereavement leave
- Life insurance
Quick apply
7d
Trade and Security Compliance Manager
Parker Hannifin Corporation —Coventry
- Full-time
- Military
- Contracts
- Leadership
- Free parking
- Employee assistance programme
Senior Strategic Procurement Manager
NP Aerospace —Coventry
- From £70,000 a year
- Full-time
- ERP systems
- Analysis skills
- Agile
- Annual leave
- Flexible schedule
Senior Security Printing Operations Manager
Ultracoat Authentication Technologies UK Ltd. —Birmingham
- £82,000 - £100,000 a year
- Full-time
- PMP
- Engineering
- Master's degree
- Health & wellbeing programme
- Flexitime
Quick apply
13d
Maintenance Team Lead/Senior Supervisor - Daventry, UK, Reliability, Maintenance and Engineering (RME), RME
Amazon UK Services Ltd. —Coventry
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
- Flexible schedule
Operations Manager
TVS Supply Chain Solutions —Banbury
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
10d
Engineering Facilities Manager
HeliosX —Leamington Spa
- Engineering
- Presentation skills
- Bachelor's degree
Quick apply
Production/Maintenance/Repair/Facilities Supervisor/Lead - Daventry, UK, Reliability, Maintenance and Engineering (RME)
Amazon UK Services Ltd. —Coventry
- Weekend availability
- Maintenance
- Programmable logic controllers
- Leadership
- Flexible schedule
Senior Reliability Maintenance Engineering Technician
Amazon UK Services Ltd. —Redditch
- Weekend availability
- Maintenance
- Programmable logic controllers
- Leadership
- Flexible schedule
Senior Strategic Procurement Manager
NP Aerospace Limited —Coventry
- From £70,000 a year
- Full-time
- ERP systems
- Analysis skills
- Agile
- Annual leave
- Flexible schedule
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Reliability Maintenance Engineering Area Manager, AMZL
Amazon Capital Services UK Limited - D74 —Birmingham
- Full-time
- Engineering
- Maintenance
- English
13d
ISMS Manager
Gateley —Birmingham
- Microsoft Office
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Project Manager
NP Aerospace —Coventry
- £45,000 - £55,000 a year
- Full-time
- AI
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
Project Manager
NP Aerospace Limited —Coventry
- £45,000 - £55,000 a year
- Full-time
- Microsoft Office
- Project management
- Agile
- Annual leave
- Flexible schedule
Security Operations Service Manager
Capgemini Sogeti —Birmingham
- Hybrid work
- AWS
- IT
- Communication skills
IT Manager
Devi Technologies —Birmingham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
Quick apply
10d
PRE-CONSTRUCTION MANAGER / SENIOR M&E & RENEWABLES ESTIMATOR
Dodd Group —Birmingham
- Full-time
- Databases
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3h
Key Account Executive
NP Aerospace Limited —Coventry
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
- Flexible schedule
Senior Reliability Maintenance Engineering Technician, RME
Amazon UK Services Ltd. —Hinckley
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
- Flexible schedule

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Service Delivery Manager - Coventry

Novem IT Limited
Coventry

Quick apply

Job details

Permanent | Full-time
£40,000 - £55,000 a year
7 days ago

Benefits

Company pension
Company events
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Succession planning
Stakeholder collaboration
Client engagement
IT team management
Stakeholder liaison
IT service management
Internal department liaison
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Employee performance appraisals
Change leadership
Major incident coordination
Management reporting
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Information technology team management
Root cause analysis
Technical roadmaps
Leadership
Team motivation leadership
Communication skills

Full job description

Overview
The Service Delivery Manager is responsible for leading service delivery and operations across two of our Midlands teams. The role combines operational leadership, client engagement, and team integration, ensuring customers receive a consistent, high-quality experience while building a unified, motivated and productive team.

You will lead service teams responsible for ticket resolution, major incidents, problem management, monitoring and small projects. While a technical background is required, the primary focus of the role is leadership, service excellence and continuous improvement rather than hands-on technical resolution.

A core part of the role is aligning teams into a single operating model, setting clear standards, building capability through training, and identifying future leaders and technical superstars within the team.

Our Vision

An ambition to be the go-to partner for UK SMEs in managed IT, cyber resilience, and telecoms - by building a skilled, passionate team, implementing the best technology solutions, and staying committed to doing things right, efficiently, and with integrity.

Our Values

Passion - A deep enthusiasm for technology and an unwavering drive for personal and business growth.
Trust - Building reliable, transparent relationships with customers and team members
Collaboration - working effectively internally and with customers, as one unified team
Kaizen - embracing continuous improvements everyday through learning, innovation and feedback

Responsibilities

1. Service Delivery & Operations

Overall responsibility for service delivery and operational performance across the Midlands region.
Ensure agreed service levels (SLAs) are met or exceeded across all customers.
Accountable for major incidents management and escalations, ensuring clear communication to customers and internal stakeholders.
Identification of problems and subsequent root cause analysis.
Track, analyse and report on service performance using KPIs and operational metrics.
Identify, prioritise and deliver service improvement initiatives to improve customer experience and efficiency.
Ensure consistent use of service desk tools, systems, processes and SOPs.
Work in tandem with peer service delivery managers to ensure group wide consistency.
Provide inter-group support in line with business and client requirements.

2. Client Engagement & Technology Planning

Act as a senior point of contact for allocated clients, owning service relationships at an operational level.
Participate in customer service reviews, ensuring clear reporting, actions and follow-up.
Work with clients and account sales teams on technology planning and roadmap discussions, supporting longer-term improvement and alignment with business goals.
Own customer escalations, ensuring issues are resolved professionally and root causes addressed.
Work closely with sales and projects teams to ensure smooth handover and ongoing service alignment.

3. Team Leadership & People Management

Direct line management of service delivery and engineering staff.
Recruit, onboard and develop new team members in line with regional growth plans.
Conduct regular 1‑to‑1s, appraisals and development reviews.
Create and maintain personal development plans for team members.
Build engagement, accountability and a strong customer-first culture within the team.

4. Team Integration & Alignment

Build an aligned and productive service team following recent acquisitions.
Lead the integration of people, processes and ways of working across two service teams.
Define, implement and embed a single operating model for service delivery across the region.
Set clear standards for service delivery, customer interaction, documentation and team performance.
Implement and oversee training programmes to upskill team members and close capability gaps.
Support future acquisition onboarding and alignment.

5. Communication & Stakeholder Engagement

Represent the teams in internal management meetings.
Provide clear, concise reporting on service performance, risks and improvement plans.
Liaise with vendors and third parties where escalation or service coordination is required.

Requirements

Minimum 5 years’ experience in a leadership or management role within IT service delivery.
Experience working within an IT Managed Service Provider environment.
Proven ability to lead, motivate and develop multi-skilled teams.
Strong experience in client engagement and stakeholder management.
Experience running service reviews and managing customer expectations.
Strong understanding of IT service management principles (ITIL fundamentals).
Experience setting, managing and reporting against KPIs.
Highly organised with excellent written and verbal communication skills.
Solid understanding of IT fundamentals including infrastructure, M365 and Azure, networking, telephony, cyber security and business continuity.

Desirable Skills & Experience

Experience working through post-acquisition team integration or organisational change.
Experience with Kaseya stack - Autotask PSA, Datto RMM and IT Glue.
Formal leadership or management training
TIL Practitioner certification.

Pay: £40,000.00-£55,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Do you have a minimum of 5 years' experience in a leadership or management role within IT service delivery?
Do you have experience of working within an IT Managed Service Provider?
This role is office. Can you commute to the Coventry office?

Work Location: In person

Quick apply

Refine Your Search

security engineering service manager jobs in tile hill, war

Service Delivery Manager - Coventry

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Maintenance Team Lead/Senior Supervisor - Daventry, UK, Reliability, Maintenance and Engineering (RME), RME

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Production/Maintenance/Repair/Facilities Supervisor/Lead - Daventry, UK, Reliability, Maintenance and Engineering (RME)

Senior Reliability Maintenance Engineering Technician

Senior Strategic Procurement Manager

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ISMS Manager

Project Manager

Project Manager

Security Operations Service Manager

IT Manager

PRE-CONSTRUCTION MANAGER / SENIOR M&E & RENEWABLES ESTIMATOR

Key Account Executive

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