It support Work, Jobs in Pontypool (with Salaries)

Schools Desktop Support Analyst
Torfaen County Borough Council —Torfaen
- £32,597 - £35,412 a year
- Full-time
- English
- IT
8d
ICT Technical Engineer - Infrastructure
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- English
12d
IT Support Team Leader
Redkite Solicitors —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- Administrative experience
- University
- IT
- Annual leave
Technical Support Officer - End User Hardware and Devices
Avon and Somerset Constabulary —Portishead
- £40,383 - £42,612 a year
- Full-time
- Customer service
- Travel
- IT
10d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
IT Infrastructure Field Support Engineer
Eurofins UK Forensic Services —Cardiff
- Monday to Friday
- Customer service
- Laboratory experience
- Travel
- Free parking
- Annual leave
Quick apply
2d
Assessment Support Coordinator
Sopra Steria —Newport
- £27,781 - £30,000 a year
- Hybrid work
- Organisational skills
- IT
- Annual leave
3d
Software Support Agent - Payroll
Zellis —Bristol
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
IT Technician
Lighthouse Schools Partnership —Bristol
- £28,598 - £32,061 a year
- Full-time
- School
- Employee assistance programme
- Employee discount
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Technical Support Consultant
Zellis —Bristol
- Hybrid work
- English
- Human resources
- Annual leave
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount
Technical Support Officer
North Somerset Council —Weston-super-Mare
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Microsoft Office
- Annual leave
3d
Senior Systems Administrator (RevTech) - UK Remote
Everway —Cardiff
- Remote
- Sales
- Flexible schedule
Quick apply
2d
Public Sector - System Admin/Kubernetes Engineer
Hewlett Packard Enterprise —Bristol
- Full-time
- Computer Science
- DevOps
- English
IT Service Desk Analyst
BTL IT Solutions Ltd. —Patchway
- £26,000 - £29,000 a year
- Full-time
- In-person
- Free parking
Quick apply
11d
ICT Applications Engineer
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- English
1d
1st Line Service Desk Team Lead
ARO —Cardiff
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- No degree
- Employee assistance programme
Quick apply
2d

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Schools Desktop Support Analyst

Torfaen County Borough Council -
Torfaen

Apply Now

Job details

Full-time | Fixed term contract
£32,597 - £35,412 a year
8 days ago

Qualifications

Desktop support
English
IT
British Sign Language
Welsh

Full job description

Salary

£32,597 - £35,412 | Grade 6

Contractual hours

Basis

Full Time

Package

Fixed Term for 12 months

Job category/type

Shared Resource Service

Date posted

24/07/2026

Job reference

REQ006485

attachment

REQ006485 Schools Desktop Support Analyst.docx

Schools Desktop Support Analyst – SRS Education Service

12 MONTH FIXED TERM

The Schools Desktop Support Analyst role will join an established SRS Education Team covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The SRS Education Team is a multi-site team based across Usk County Hall and Newport Civic Centre main offices and the partner schools delivering SLAs and project work dependant on service need.

The purpose of this role is to provide SLA support to Ebbw Fawr 3-16 Learning Community

Our core values guide everything we do in our day to day practices and interactions with our key partners, the wider community and our colleagues.

Our core values are:

People – trusting, supporting, contributing and helping one another.

Sharing – Keeping everyone informed, Clear and simple communications, Open and Transparent, Sharing Knowledge.

Practices – Leading and managing consistently, Operating Professionally, Developing and growing our people, being inclusive when making decisions.

Adding Value – Caring about SRS performance, caring about our customers, Delivering high quality, value for money services, making a difference to our customers.

Common Purpose – Being courageous in leading collaborative projects, pioneering in our field, owning and resolving our own problems, being masters of our own futures.

As a successful Schools Desktop Support Analyst, you will:

Provide 1st/2nd line support to schools across the region;
Have experience of desktop support;
Provide escalation to 3rd line where necessary.
Strive to meet and exceed Service Level Agreement (SLA) performance targets;
Have a good working knowledge of IT hardware and software;
Have an excellent communication style meeting the needs of different levels of understanding in providing support and advice to schools;
Work and adapt to both working within a team and individually.

The SRS is a collaboration of five public sector organisations ICT departments with Torfaen County Borough Council as the lead employer.

For an informal discussion regarding this vacancy, please contact:

Cath Barnard – [email protected] 01633 647440

You must demonstrate how you meet the Essential criteria listed in the attached Person Specification in order to secure an interview: How to apply Guidance for applicants Torfaen County Borough Council.

This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive screening process will be undertaken on all successful applicants, which will include an Enhanced check with the Disclosure and Barring Service.

Torfaen County Borough Council strives to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment. We value the range of experiences that a diverse workforce brings and therefore we welcome applications from people of all backgrounds and under-represented groups.

Welsh Language Skills are desirable for this post but not essential. You are welcome to submit your application in English or in Welsh. Each application will be treated equally.

We are a registered Disability Confident Leader and are committed to the employment and career development of disabled people. Our Guaranteed Interview scheme guarantees that people with disabilities will be invited to interview, so long as they meet the essential requirements for the role. If you have a health condition, are neurodivergent, or use British sign language, and need to discuss reasonable adjustments, please contact the recruiting manager. We can only work with you to arrange adjustments if we are made aware of your requirements prior to your application submission, test or interview.

Please ensure that you only apply for this position via Torfaen Council’s vacancies website. CVs and applications submitted to any other websites are not received by us.

Apply Now

Refine Your Search

it support jobs in pontypool

Schools Desktop Support Analyst

ICT Technical Engineer - Infrastructure

IT Support Team Leader

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Technical Support Officer - End User Hardware and Devices

Service Desk Advisor (First Line Helpdesk)

IT Infrastructure Field Support Engineer

Assessment Support Coordinator

Software Support Agent - Payroll

IT Technician

Senior Service Desk Analyst

Technical Support Consultant

Customer Support Advisor

Customer Enablement Specialist

Technical Support Officer

Senior Systems Administrator (RevTech) - UK Remote

Public Sector - System Admin/Kubernetes Engineer

IT Service Desk Analyst

ICT Applications Engineer

1st Line Service Desk Team Lead

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