It 2nd Work, Jobs in Cardiff (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Systems Engineer
Ericsson —Merthyr Tydfil
- Oracle
- No degree
- Linux
Administrative Support
Office for National Statistics —Newport
- £25,501 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
6d
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
Business Case Manager
Office for National Statistics —Newport
- £56,861 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Analytics
3d
Broker Sales Executive
Admiral —Cardiff
- Sales
- In-person
- Annual leave
Commercial Property and Acquisitions Manager
Hafod —Cardiff
- £52,500 a year
- Full-time
- Project management
- No degree
- Negotiation
10d
Academy Health and Wellbeing Physiologist
Nuffield Health —Vale of Glamorgan
- From £27,900 a year
- Full-time
- Hospital
- Travel
3d
Professor of Cyber Security
University of Bristol —Bristol
- £74,828 - £77,537 a year
- Full-time
- Teaching
4d
Team Manager - Disabled Children Service
Bristol City Council —Bristol
- £55,529 - £57,884 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
4d
Consultant T&O Surgeon in Major Trauma & Pelvic Reconstruction
Cardiff and Vale University Health Board —Cardiff
- £114,099 - £166,585 a year
- Weekend availability
- Management
- Research
- University
11d
Occupational Therapist x3
Bristol City Council —Bristol
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
- Discharge planning
- Annual leave
- Flexitime
10d
Group Support Volunteer - North Somerset and Bristol
AlzheimersSociety —Nailsea
- Call to connect
- Driving
- Communication skills
Group Support Volunteer - North Somerset and Bristol
Alzheimer's Society —North Somerset
- Call to connect
- Communication skills
Assistant Chef
Bupa —Portishead
- £13.89 - £15.40 an hour
- Full-time
- Serving
- Management
- Budgeting
- Employee discount
- Gym membership
Quick apply
2d
2nd Line Infrastructure Engineer
Shaw Healthcare —Saint Mellons
- £42,000 a year
- Full-time
- Microsoft Access
- Azure
- IT
Quick apply
2d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
Team Member
NEXT —Cardiff
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
3d
Senior Research Officer
Office for National Statistics —Newport
- £43,644 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
1d
T1, Assistant Manager, Third Party Risk Management, Quality Risk and Security, Enabling Functions
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Organisational skills
10d

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Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Customer service
Business processes
IT support
Computer networking
IT
CompTIA Security+
Communication skills
Active Directory
CompTIA A+

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

it 2nd jobs in cardiff

Senior Service Desk Analyst

Systems Engineer

Administrative Support

Service Desk Analyst

Business Case Manager

Broker Sales Executive

Commercial Property and Acquisitions Manager

Academy Health and Wellbeing Physiologist

Professor of Cyber Security

Team Manager - Disabled Children Service

Consultant T&O Surgeon in Major Trauma & Pelvic Reconstruction

Occupational Therapist x3

Group Support Volunteer - North Somerset and Bristol

Group Support Volunteer - North Somerset and Bristol

Assistant Chef

2nd Line Infrastructure Engineer

Service Desk Advisor (First Line Helpdesk)

Team Member

Senior Research Officer

T1, Assistant Manager, Third Party Risk Management, Quality Risk and Security, Enabling Functions

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HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

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