Executive office manager Work, Jobs in Kennett, Sfk (with Salaries)

Customer Experience Manager
Natures Menu —Snetterton
- £60,000 - £70,000 a year
- Full-time
- Microsoft Word
- Customer service
- Team management
- Store discount
- Work from home
Quick apply
8d
Executive Assistant & Office Manager
Innovate Cambridge Ltd —Cambridge
- £30,000 - £35,000 a year
- Monday to Friday
- Hybrid work
- English
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
3d
EA / Office Manager
Sortera Bio —Cambridge
- Human resources
- Recruiting
- In-person
Quick apply
11d
Course Coordinator (Fixed Term)
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Microsoft Office
- Administrative experience
- University
2d
Senior Project Manager
Aqua Consultants —Cambridge
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Account Executive
Horizon Retail Marketing Solutions Ltd —Ely
- From £27,500 a year
- Full-time
- Marketing
- Quality control
- In-person
- Free parking
- Store discount
Quick apply
11d
Junior Business Development Executive
Todd Research Ltd —Cambridge
- £25,500 - £29,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
- Work from home
Quick apply
3d
Senior Manager, Strategic Programs & Operations
Aveva —Cambridge
- Full-time
- Hybrid work
- Management
- Continuous improvement
- In-person
- Annual leave
7d
Staff Strategic Account Manager
Altium —Cambridge
- Full-time
- English
- Business development
- In-person
- Free parking
- Referral programme
Quick apply
Facilities Team Leader
Mills & Reeve —Cambridge
- Full-time
- Training & development
- Communication skills
- Annual leave
12d
Trust & Estates Executive
Churchgate Accountants —Bury St. Edmunds
- Full-time
- Communication skills
- Employee assistance programme
Data Operations Officer
Alzheimer's Research UK —Cambridge
- £32,000 a year
- CRM software
- Microsoft Excel
- Salesforce
- Sick pay
Marketing and Business Development Specialist Startups(EMEA)
MathWorks —Cambridge
- Hybrid work
- Doctoral degree
- Salesforce
- Master's degree
Deputy National Parking Manager
Forestry Commission —Thetford
- £33,854 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
10d
Senior MSK Physiotherapist
Ascenti —Cambridge
- £32,000 - £37,000 a year
- Overtime
- English
- Bachelor's degree
- Employee discount
R&D Partner Techologist
Aveva —Cambridge
- Full-time
- Hybrid work
- Agile
- In-person
- Leadership
- Annual leave
Senior Product Manager, Cloud Operations & Infrastructure (COI)
Aveva —Cambridge
- Full-time
- Hybrid work
- DevOps
- Analysis skills
- Product management
- Annual leave
5d
Technical Director, Capture Management Lead - Water
AECOM —Cambridge
- Full-time
- Hybrid work
- Management
- Business development
- Travel
Executive Assistant to the Executive Director
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
2d
Senior Manager, M&A Integration
Arm —Cambridge
- £81,500 - £110,300 a year
- Hybrid work
- PMP
- Master's degree
- Bachelor's degree
5d

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Customer Experience Manager

Natures Menu -
Snetterton

Quick apply

Job details

Permanent | Full-time
£60,000 - £70,000 a year
8 days ago

Benefits

Casual dress
Store discount
Cycle to work scheme
Company pension
Work from home
Employee discount
On-site parking

Qualifications

Microsoft Word
Customer service
Supply chain
Logistics
Change management
Team management
Change leadership
AI
Business

Full job description

About us

At Natures Menu we believe the bond between pet and owner isn’t for a moment; it’s for a lifetime. From that first excited tail wag to the gentle steps of old age, our pets nourish us along the way, every day. Brightening our mood, getting us outside and just…being there. We believe dogs and cats deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we pioneered raw feeding 45 years ago and have now expanded across different ranges to make sure all pet parents have more natural alternatives to traditional pet food. We want to make food that tastes good and does good for the pets we serve. Lovingly crafted in our local Norfolk factory, you can be sure you are joining a sustainable company who care about our people, the products we create and our impact on the environment. And to do this, we need a team of brilliant people who share that ambition to come and work with us.

Your Role

This is not just a management role; it is a direct pathway to our UK Senior Leadership Team (SLT).

Initially, you will step in as our Customer Experience Manager, taking immediate ownership of our UK Customer Service department as we transition the reporting line directly to the UK business. Your primary mission for the first 9–12 months will be to run a high-performing, digitised B2B/D2C Customer Service and Order-to-Cash (OTC) operation.

Simultaneously, you will work hand-in-hand with our current Head of Logistics & Customer Operations. Through structured shadowing, hands-on involvement in strategic logistics projects, and deep exposure to our supply chain network, you will prepare to fully succeed them upon their retirement in 2027. At that milestone, you will formally step into the Head of Logistics & Customer Operations role and join the UK SLT.

What You Will Do

· Lead the Day-to-Day: Take full ownership of the UK Customer Service department, managing, coaching, and developing team leaders and frontline agents.

· Master the OTC Cycle: Supervise and optimise the end-to-end Order-to-Cash (OTC) flow—from order entry to cash collection—ensuring tight SLA adherence and strong financial governance (DSO targets).

· Drive Digitalisation: Maintain and leverage SAP and Salesforce, align processes with global standards, and proactively train and monitor our AI customer service agents to boost efficiency.

· Commercial Support: Drive a proactive sales mindset in the team, supporting telesales campaigns, cross-selling/upselling, and onboarding new distribution channels.

· Cross-Functional Collaboration: Partner with Sales, Supply Chain, IT, and Finance Control to resolve systemic issues and minimize service incidents.

· Strategic Shadowing: Work closely with the retiring Head of Logistics & Customer Operations to absorb the complexities of our UK in-house distribution, and third-party logistics (3PL) partners.

· Logistics Project Delivery: Take an active, hands-on role in key logistics and supply chain projects to build deep operational knowledge ahead of the transition.

· SLT Integration: Gradually build relationships with the UK Senior Leadership Team (SLT), aligning customer service and logistics strategies with the broader business objectives.

What We Are Looking For

The Ideal Profile: A dynamic, ambitious operational leader who has successfully managed both in-house logistics and B2B and D2C Customer Service/OTC operations, but is ready to expand their scope into end-to-end logistics and senior leadership.

Systems & Digital Savvy: Highly proficient in SAP. Experience with digital transformation, automation, or managing AI integrations is highly valued.

Strategic Growth Mindset: The ability to pivot seamlessly from daily tactical firefighting to long-term strategic planning.

People & Change Leadership: Outstanding emotional intelligence, with a track record of coaching teams through organisational change.

Industry Experience: Experience in FMCG, frozen goods logistics, or food manufacturing is a significant advantage.

Qualifications: Degree in Business Administration, Supply Chain, Logistics, or a related field is advantageous.

Right to Work: Must possess the legal right to work in the UK.

What This Opportunity Offers You

· A Guaranteed Career Pathway: A clear, transparent roadmap from Manager to Head of Department/SLT member within 12 months.

· Structured Mentorship: The rare opportunity to undergo a highly structured, 9-to-12-month handover with an experienced industry veteran.

· High Visibility: Immediate exposure to executive decision-making and the opportunity to shape the future of our UK customer and logistics operations.

Location: Based at our site in Snetterton, Norfolk - Hybrid

(3 days per week in the office)

Pay: £60,000.00-£70,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
On-site parking
Store discount
Work from home

Application question(s):

Do you have the Right to Work in the UK?

Work Location: In person

Quick apply

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