Reporting to the Head of Operations and working closely with the wider CustomCare team, the Senior Technical Engineer plays a key role in delivering world-class technical support, service excellence, and operational performance across the region.
The role is responsible for developing and implementing effective service delivery solutions, driving continuous improvement, and providing expert technical guidance to customers and internal stakeholders. Through proactive customer engagement and a commitment to operational excellence, the Senior Technical Engineer will support CDE's vision of creating Customers for Life, ensuring every customer receives exceptional value, performance, and support throughout their lifecycle with CDE.
About The Role
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Act as the regional technical authority for CustomCare, providing expert guidance and support to customers, Regional Service Engineers, Customer Relationship Managers, and internal stakeholders.
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Identify and promote upgrade, optimisation, and aftermarket opportunities which deliver measurable value to customers whilst supporting the growth of the CustomCare business.
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Support warranty investigations and technical claims, ensuring timely resolution and accurate root-cause analysis.
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Interpret customer process data and recommend suitable pump solutions detailing flow, head and power requirements.
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Develop technical specifications for wash plant upgrades, including screen sizing, cyclone selection, conveyor sizing, and performance optimisation
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Analyse particle size distribution (PSD) data from aggregate and sand samples to specify optimum screening media sizes in line with target product gradations and customer specifications.
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Liaise with the Electrical Department to coordinate, track, and resolve electrical queries and interface issues
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Attend project review meetings and monitor the progress of technical action items to ensure timely completion.
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Review quotations for technical accuracy.
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Assist with onboarding non-OEM suppliers, conducting technical evaluations of their products, and supporting supplier quality assurance visits.
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Provide technical leadership across the region, coordinating technical priorities and supporting the effective deployment of engineering resources to meet business and customer requirements.
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Ensure full compliance to our H & S Management system at all times.
Required Criteria
Skills Needed
About The Company
WE ARE CDE. ENGINEERED FOR YOU
We empower our customers to transform waste into valuable resources through innovative co-creation, laying the foundations for the circular economy.
We help our customers maximise their natural resources in the most sustainable way possible – with greater efficiency and less waste than ever before. Our unparalleled speed and scale are down to our proximity to our customers and our deep understanding of their challenges. Our track record of proven solutions consistently meets our customers’ needs precisely, operating in challenging environments from the Arctic to the Equator.
Wet processing is our sole focus –our experience and expertise is unmatched in this field.
Every day, in everything we do, we strive to do it right. We want to be the best at what we do and deliver the maximum benefit for our customers. We pull together, as a team, in pursuit of this common cause. Our “Customer for Life” mentality fortifies each of our projects, with CDE engineers delivering continuous, limitless support.
Company Culture
We recognise that it is our people that have established CDE as market leader in developing solutions for the wet processing industry both within natural materials processing and waste recycling sectors.
OUR PURPOSE IS TO CREATE OUR BEST WORLD, A TON AT A TIME.
To do that, we must continue to build our global team by adding the most ambitious, driven and talented people. We will challenge you, elevate you and broaden your horizons. We will help you to be the best you can be both personally and professionally.
We are renowned for our energy and can do attitude…. and at times seemingly delivering the impossible. We also know that all the will in the world won’t take us anywhere unless we work together. And we like to have fun together - life’s too short and we spend most of it at work. If we lose the power to laugh, we lose the power to think.
We will continue to add the most dynamic, ambitious and talented individuals to the CDE team.
Company Benefits
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, A diversity program, Opportunity to travel, Free parking, Cycle to work, Referral bonus, Open office, Competitive salary, Long service recognition, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee Recognition Scheme, Hybrid Working, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events
Salary
Not disclosed
