Technical support Work, Jobs in Aylestone, Lec (with Salaries)

Helpdesk Advisor
First Priority Housing Association —Leicester
- £25,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Health & wellbeing programme
- Gym membership
Quick apply
1h
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Mechanical knowledge
- Employee discount
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Computer literacy
- Maintenance
- Warehouse experience
Quick apply
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
8d
Warehouse IT Support Associate
Wayfair —Lutterworth
- £13.53 - £16.36 an hour
- Full-time
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee discount
Technical Support Manager - Aprolis UK
Monnoyeur —Corby
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
IT Support
Premium Numismatics —Earl Shilton
- From £25,000 a year
- Temporary
- Hybrid work
- Linux
- Communication skills
- Free parking
Quick apply
19h
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Communication skills
- Employee assistance programme
5d
Trainer (NHS role)
NHS Professionals —Coventry
- £18 - £21 an hour
- Temporary
- Hybrid work
- IT
- In-person
- Teaching
- Annual leave
- Flexitime
Quick apply
ICT Service Delivery Manager
Civic Recruitment Limited —Loughborough
- £29.40 an hour
- Full-time
- Hybrid work
- In-person
Quick apply
14d
Primary Care Trainer, Application & Change Support Officer
Leicestershire Partnership NHS Trust —Leicester
- £32,073 - £39,043 a year
- Training & development
- Communication skills
4h
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Employee discount
- Referral programme
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Operational Systems Support
Ocado Group —Dordon
- 12 hour shift
- Computer literacy
- Travel
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
6d
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
13d
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Leadership
- Communication skills
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
WMS Systems Trainer
Great Bear —Lutterworth
- £36,000 a year
- Full-time
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
IT Apprentice
Tgw Group —Market Harborough
- Maintenance
- Microsoft Office
- Communication skills
Quick apply
8d
Application Specialist
MHR INTERNATIONAL UK LIMITED —Ruddington
- Continuous improvement
- Communication skills
- Employee discount
- Referral programme

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Helpdesk Advisor

First Priority Housing Association
Leicester

Quick apply

Job details

Permanent | Full-time
£25,420 - £30,000 a year
1 hour ago

Benefits

Health & wellbeing programme
Company pension
Company events
Private medical insurance
Gym membership

Qualifications

Live chat
Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Complaint handling
Customer interaction
Household contractor coordination
Communication skills

Full job description

Overview

As Helpdesk Advisor within the Property Services team, you will play a key role in professional and customer focused teams with responsibility for providing an efficient and effective service to all our tenants and partners.

To deliver excellent customer service both over the phone and in writing (as required) to tenants and partners. You will be the first point of contact for all property services related enquiries. This will primarily focus on the reporting of repairs.

You will triage repairs using our Repairs Clarification Document and Repairs and Maintenance system to categorise repairs, raising them in the system with our network of contractors. Repairs must be triaged and categorised correctly, being allocated to the correct timeframes to comply with our Repairs and Maintenance Policy.

To field incoming calls from contractors, escalating them if necessary when communicating and reporting follow on works from initial repairs, in the event we are not able to make a first-time fix.

This role is varied and will require you to have an eye for detail, the ability to multi-task and flexibility to prioritise your workload depending on the demands of our service. You will be responsible for providing administration support to the Property Services to deliver exceptional front line customer service across FPHA’s business ensuring an excellent customer experience is achieved.

Key responsibilities

Customer service and communication

Respond to housing and property enquiries through telephone, email, live chat, text messaging and face-to-face contact.

Repairs and maintenance

Record and process repair requests, planned works, new-build defects and adaptation requests accurately.
Engage with customers to ensure information held within the repairs and maintenance system remains complete and up to date.
Liaise with tenants, partners and contractors before, during and after planned works.
Confirm that works have reached a satisfactory stage and arrange any required follow-up work or action by the next working day.
Issue and record post-works surveys to support service monitoring and improvement.
Help deliver an efficient repairs management service that meets specified completion timescales.
Respond to contractor enquiries concerning work orders, follow-on work and related matters.
Escalate contractor issues to the Repairs Planner or Helpdesk Manager when required.

Complaints and service improvement

Record customer complaints and refer them to the relevant department in accordance with FPHA's Complaints Policy and procedures.
Ensure customers understand the complaints process, expected response times and next steps.
Consider complaints, survey responses and other customer feedback to support continuous improvement.

Administration and reporting

Support the Housing and Asset Management Teams in producing Key Performance Indicators and other reports within required timescales.
Process invoices accurately and forward them to the appropriate person for authorisation in accordance with established procedures.
Assist colleagues with invoice processing during periods of high demand to maintain an efficient response to the Finance team.
Update contractor documentation and assist in maintaining the contract register.
Maintain accurate records of customer contact, works requests, actions, outcomes and follow-up requirements.

Compliance and professional development

Comply with FPHA's legal, contractual and regulatory responsibilities at all times.
Complete all mandatory training associated with the role.
Participate in relevant training and professional development activities.
Undertake other delegated duties that are appropriate to the role and within the postholder's capabilities.
Provide tenants and partners with accurate, clear and accessible information about services.
Manage customer expectations by explaining relevant timescales, responsibilities and next steps.
Deliver consistently excellent customer service while complying with FPHA policies and procedures.
Monitor generic email inboxes and voicemail systems, responding directly or forwarding information to the appropriate member of staff.

Who you are

Champion for putting tenants at the heart
Excellent relationship building skills
Effective communicator
Resilient, ‘can-do’ attitude

Experience

Experience working in a fast paced customer service role (e)
Excellent customer service skills (e)
Previous experience working in a housing association in a similar role (d)
An understanding of the Supported Housing sector (d)
Experience of working in Intensive Housing Management models (d)
Experience of the Plentific Repairs and Maintenance software (d)

This is more than just a helpdesk role — it’s an opportunity to grow your professional skills in a vibrant environment that values proactive problem-solving, clear communication, and multilingual expertise. Join us in making every customer interaction count!

Pay: £25,420.00-£30,000.00 per year

Benefits:

Company events
Company pension
Gym membership
Health & wellbeing programme
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in aylestone, lec

Helpdesk Advisor

Powered Access Customer Support Engineer

IT Support Assistant

2nd Line Technical Analyst

Warehouse IT Support Associate

Technical Support Manager - Aprolis UK

IT Support

Technical Support Engineer

Trainer (NHS role)

ICT Service Delivery Manager

Primary Care Trainer, Application & Change Support Officer

1st/2nd Line IT Support Analyst

Help Desk Engineer

Operational Systems Support

Senior IT Support Engineer

IT Support Manager

2nd Line Help/Service desk Engineer

WMS Systems Trainer

IT Apprentice

Application Specialist

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