Learning & development advisor Work, Jobs in Durham, Dur (with Salaries)

Customer Care Advisor
Greggs —Newcastle upon Tyne
- £24,125 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
1h
Customer Success Lead
Cognassist —Hebburn
- Remote
- CRM software
- Communication skills
- Life insurance
Quick apply
Occupational Health Advisor - 12 Month Fixed Term Contract
EDF Energy —Sunderland
- From £45,000 a year
- Case management
14d
HR Manager
Lookers —Newcastle upon Tyne
- Up to £45,000 a year
- Hybrid work
- Human resources
- Annual leave
Quick apply
5d
Senior Technical Architect
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £81,267 a year
- Overtime
- Hybrid work
- Presentation skills
- SharePoint
- Leadership
- Annual leave
- Employee assistance programme
12d
Retail Advisor
EE —Gateshead
- £13.66 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee discount
9d
Director of Digital and Analysis- Marine Management Organisation (MMO)
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £86,000 a year
- Part-time
- Presentation skills
- AI
- Analytics
1d
Lead Solution Architect
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £56,375 - £62,830 a year
- Part-time
- Presentation skills
- Conflict management
- Mentoring
2d
Apprentice Retail Sales Assistant
Superdrug —Newcastle upon Tyne
- £9.75 - £10.55 an hour
- Customer service
- Communication skills
- Retail sales
- Store discount
- Employee discount
8h
Head of Digital Economy Act Debt and Fraud Data Sharing Secretariat
Cabinet Office —Newcastle upon Tyne
- £57,204 - £68,558 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
13d
Data Engineer (Level II) - BI Developer
Department for Work and Pensions —Newcastle upon Tyne
- £44,447 - £54,813 a year
- Overtime
- Hybrid work
- Analysis skills
- Presentation skills
- Mentoring
- Annual leave
- Employee assistance programme
7d
Senior People Partner
OpenWorks Engineering —Prudhoe
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Continuous improvement
Quick apply
Retail Customer Advisor (Gateshead - Metro Centre) - 30 hours
Three UK —Gateshead
- £13.72 an hour
- Weekend availability
- Employee discount
Quick apply
6d
Principal Ecologist /Associate Director - Ecology Newcastle upon Tyne
Jacobs —Newcastle upon Tyne
- Hybrid work
- Team management
- Travel
- In-person
- Employee assistance programme
Tesco Travel Money Advisor
Travelex —Newcastle upon Tyne
- £13.50 an hour
- Overtime
- Employee discount
Apprentice - Customer Service - Central Government
NECSWS —Hartlepool
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
Quick apply
Inbound Sales & Service Advisor
Clearanswer —Middlesbrough
- £23,829 - £24,936 a year
- Full-time
- In-person
- Communication skills
- Employee discount
Principal Solution Architect
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £67,730 - £75,480 a year
- Part-time
- Presentation skills
- Agile
- Leadership
- Employee assistance programme
- Employee discount
2d
Senior Salesforce Architect
Ocado Retail —Sunderland
- Full-time
- Hybrid work
- Salesforce
- AI
- Leadership
- Annual leave
Retail Sales Advisor - North Shields
Oak Furnitureland —North Shields
- £43,000 - £46,100 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme

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Customer Care Advisor

Greggs -
Newcastle upon Tyne

Quick apply

Job details

Full-time
£24,125 a year
1 hour ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Live chat
Microsoft Powerpoint
Microsoft Word
Customer service call handling
Computer literacy
Microsoft Office Suite
Complaint handling
SharePoint
Customer interaction
Communication skills
Help desk

Full job description

Vacancy Information

We have a fantastic opportunity to join the Customer Care team at Greggs as a Customer Care Advisor.

We can offer you:

21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
Colleague discount, up to 50% off our own-produced products
Pension scheme with matching employer contributions up to 7%
Paid breaks
Free hot drinks while on a shift break
Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
Career progression and learning and development
Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

This is a full-time role (35 hours per week)
The base location for this role is Greggs House, Quorum Business Park, Newcastle Upon Tyne, NE12 8BU

What you'll do

As a Customer Care Advisor, you will:

Respond to customers publicly and privately on social media platforms such as Facebook, Twitter and Instagram
Respond to customer emails
Respond to customer phone calls
Respond to customers via live-chat
Deal with a wide range of customer feedback and use it to continually improve our customer experience
Be the first point of contact for customers that use our Greggs Rewards app, helping to support them through any issues in the first instance before passing through to our App Developers for further investigation
Our Customer Care team are available for customer contact via phone, email, social and through our website between 7am-9pm Monday-Friday, 8am-5pm Saturday-Sunday – therefore it’s important that you’re available to work within these times

About you

You will fit right into this role if you can demonstrate:

A passion for and a track record in delivering the Best Customer Service
Great attention to detail whilst working at pace and the ability to work under pressure
Excellent written and verbal communication skills
A professional and polite telephone manner
Computer literate – with good knowledge of Excel, Word and PowerPoint
The ability to deliver creative solutions to problem solving
IT skills including Microsoft 365; SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
Previous experience of complaints resolution, is desirable
Enjoying being part of a hard-working team, sharing the same end goal, and celebrating results together
Are supportive of an inclusive culture – recognising and valuing that difference is good
Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.

Quick apply

Refine Your Search

learning & development advisor jobs in durham, dur

Customer Care Advisor

Customer Success Lead

Occupational Health Advisor - 12 Month Fixed Term Contract

HR Manager

Senior Technical Architect

Retail Advisor

Director of Digital and Analysis- Marine Management Organisation (MMO)

Lead Solution Architect

Apprentice Retail Sales Assistant

Head of Digital Economy Act Debt and Fraud Data Sharing Secretariat

Data Engineer (Level II) - BI Developer

Senior People Partner

Retail Customer Advisor (Gateshead - Metro Centre) - 30 hours

Principal Ecologist /Associate Director - Ecology Newcastle upon Tyne

Tesco Travel Money Advisor

Apprentice - Customer Service - Central Government

Inbound Sales & Service Advisor

Principal Solution Architect

Senior Salesforce Architect

Retail Sales Advisor - North Shields

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