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Visitor Experience Assistant

Southampton City Council -
Southampton

Apply Now

Job details

Permanent | Part-time
£25,583 - £26,139 a year
4 hours ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Car scheme

Qualifications

Communication skills

Full job description

Organisation

Southampton City Council

Service Area

Culture & Tourism

Job Location

Southampton Museums and Gallery

Contract Length

Permanent

Work Hours

Part time - 34 or 35 or 13 Hours per week

Salary

£25,583 - £26,139 per annum (pro rata)

Closing Date

27/08/2026

Job Reference

17034

Documents

Job Description

Visitor Experience Assistant (Venues)

The Museums, Art Gallery and Heritage Service sits within Southampton City Council’s Culture and Tourism Division and plays a vital role in sharing, celebrating and caring for Southampton’s rich art, history and heritage. Through Southampton City Art Gallery, SeaCity Museum, Tudor House & Garden and the city’s collections, we create opportunities for people to explore stories, ideas and experiences that connect communities, visitors and future generations.

We are a public-facing, people-centred service that brings together collections, exhibitions, learning, engagement, volunteering, commercial activity and venue operations. Our teams work collaboratively to provide welcoming, inclusive, safe and inspiring experiences for residents, schools, families, partners, communities and visitors to the city.

Joining the service means being part of a creative, supportive and ambitious team that is committed to excellent visitor experience, meaningful community connection and responsible care of the city’s heritage assets.

The Role

As Visitor Experience Assistant (Venues), you will be one of the first faces visitors meet when they come to our museums and gallery. You will provide a warm, helpful and efficient welcome, support visitors through our venues and help create positive first impressions for people of all ages and backgrounds.

You will support daily front of house operations, answer enquiries, provide information about exhibitions, collections, services and places of interest, assist with online ticketing and e-resources, take payments, support retail, help maintain venue presentation, collect visitor information and support venue hire, exhibitions, learning and events activity.

We are looking for someone friendly, flexible and customer focused, with clear communication skills and a commitment to inclusive service. You will need to work well as part of a team, respond positively to visitors and support high standards across our venues.

We have 3 posts available;

35hrs Tuesday-Saturday
34hrs Monday-Thursday & Sunday
13hrs Friday & Sunday

If you are successful in being invited to interview, you may be asked to complete one or more interactive tasks on the day as part of the selection process.

Interview date will be on 7th or 9th September and will be confirmed after closing date.

What we can offer you:

Salary: The salary band for this role is £25,583 - £26,139 per annum (pro rata). The starting salary is £25,583 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

Excellent local government pension with 15.2% employer contribution
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Flexible working options (role-dependent)
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For further information and details regarding the role, please contact the Museums Duty Manager at [email protected]

Recruitment contact details:

Email: [email protected]
Tel: 023 8083 4033

For more information about SCC please visit Southampton City Council
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The Role

We have 3 posts available;

35hrs Tuesday-Saturday
34hrs Monday-Thursday & Sunday
13hrs Friday & Sunday

If you are successful in being invited to interview, you may be asked to complete one or more interactive tasks on the day as part of the selection process.

Interview date will be on 7th or 9th September and will be confirmed after closing date.

What we can offer you:

Salary: The salary band for this role is £25,583 - £26,139 per annum (pro rata). The starting salary is £25,583 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

Excellent local government pension with 15.2% employer contribution
Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
Generous holiday 25–31 days, based on role and service
Flexible working options (role-dependent)
Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
Training and development, including coaching and mentoring
Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
Veteran-friendly employer with the Armed Forces Covenant
Retail discounts and savings through the Southampton City Council benefits platform
Discounted memberships at local sports and fitness centres
Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For further information and details regarding the role, please contact the Museums Duty Manager at [email protected]

Recruitment contact details:

Apply Now

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