It support Work, Jobs in Standon, Sts (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
7d
IT Technician
Central Learning Partnership Trust —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- IT
- In-person
- Free parking
Quick apply
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
7d
IT Engineer
Crusade Computer Solutions Ltd —Walsall
- From £30,000 a year
- Full-time
- Azure
- English
- Windows
Quick apply
7d
HR Systems Administrator
Elior UK —Macclesfield
- £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
Quick apply
Technical Support Advisor
Radius Limited —Crewe
- From £26,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
6d
2nd Line Project Engineer
Midlands Partnership University NHS Foundation Trust —Trentham
- £28,392 - £31,157 a year
- Full-time
- Data entry
- Typing
- In-person
IT Service Desk Manager
Lookers —Stoke-on-Trent
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
3d
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
- Employee assistance programme
Why Work With Us
Impulse Embedded —Newcastle-under-Lyme
DB&T Service Desk Technician
Veolia ES (UK) Limited —Cannock
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Employee discount
Quick apply
Technical Support & Application Engineer UK (f/m/x)
OMICRON electronics —Stafford
- Full-time
- English
- Up to 25% travel
- Flexitime
Senior Technical Specification and Support Manager
ASSA ABLOY —Willenhall
- System design
- Continuous improvement
- Computer networking
Trng & Dev Delivery
Select Engineering —Wolverhampton
- £291.76 a day
- Training & development
Senior Technical Training Advisor
Carrier —Telford
- £34,500 - £69,500 a year
- Full-time
- Computer literacy
- Presentation skills
- Computer skills
- Life insurance
Power Academy Trainer for HV and LV Systems
Schneider Electric —Telford
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Training & development
- Annual leave
- Life insurance

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IT Field Technician
Quattris Global —Sheffield
Confirm the kiosk is online and communicating with the platform. Power on the kiosk and confirm the NUC boots successfully. Take Final Pictures of the Locker.
£25 - £27 an hour
Quick apply
6d
IT Support Technician
AvantiGas —Chesterfield
Act as the first point of contact for IT queries via telephone and our helpdesk ticketing system. An IT and/or Microsoft qualification, such as ITIL processes…
6d

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Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Cannock

Quick apply

Job details

Full-time
7 days ago

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

it support jobs in standon, sts

Mobility Support Specialist

IT Technician

IT Infrastructure Support Specialist

IT Engineer

HR Systems Administrator

Technical Support Advisor

2nd Line Project Engineer

IT Service Desk Manager

Service Desk Team Leader

Why Work With Us

DB&T Service Desk Technician

Technical Support & Application Engineer UK (f/m/x)

Senior Technical Specification and Support Manager

Trng & Dev Delivery

Senior Technical Training Advisor

Power Academy Trainer for HV and LV Systems

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