Reservation agent Work, Jobs in Windsor (with Salaries)

Reservations Executive
Cheval Gloucester Park —London
- 8 hour shift
- Sales
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
Reservation Agent
Montcalm Collection —London
- Weekend availability
- English
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Reservations Executive
Cheval Knightsbridge —London
- Weekend availability
- Sales
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
Trainee Sales Assistant
Berkeley Group —Cookham
- Weekend availability
- Sales
- Computer skills
- Communication skills
- Annual leave
Quick apply
Ticketing Support Executive
Llama Travel —Camden Town
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Reservations Agent
Cambridge House —London
- Full-time
- Computer literacy
- Restaurant management
- English
Quick apply
Reservation Agent
Frasers Hospitality —London
- Hotel
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Luggage Porter
COMO Metropolitan London —London
- Up to £28,892 a year
- Full-time
- Hotel
- Organisational skills
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
Reservations Team Leader
Cheval Collection —London
- 8 hour shift
- Hybrid work
- Hospitality
- Sales
- Supervising experience
- Annual leave
- Referral programme
Quick apply
Guest Service Agent
Zedwell —London
- £26,439 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
10d
Reservation Sales Agent
Imperial College London —South Kensington
- £15.68 an hour
- Weekend availability
- English
- Microsoft Office
- Hotel
- Annual leave
6d
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
Reservations Agent
Millennium Hotel and Resorts UK —London
- £27,000 - £27,250 a year
- Bar
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Reservations Specialist EGLS
Edwardian Hotels London —London
- Full-time
- Sales
- Customer service
- Hotel
- Referral programme
Quick apply
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Hospitality
- Spanish
Quick apply
Reservations and Group Sales Coordinator
AccorHotel —London
- Weekend availability
- Hospitality
- Bar
- Sales
Quick apply
7d
M&E Sales Executive
The Welbeck Hotel , Oxford Circus —London
- £24,000 a year
- Part-time
- Bilingual
- Hospitality
- Hotel
- Flexitime
- Employee discount
Quick apply
14d
Property Sales Manager
XP Property Ltd —Henley on Thames
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Work from home
Quick apply
13d
Cluster Reservations Agent (Part-Time)
DoubleTree by Hilton London – West End —London
- Part-time
- Bar
- Hotel
- University
Quick apply
14d

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Reservations Executive

Cheval Gloucester Park
London

Quick apply

Job details

Full-time

Benefits

Season ticket loan
Annual leave
Company pension
Sick pay

Qualifications

Sales
Customer service
Computer literacy
Microsoft Office
Organisational skills
Communication skills

Full job description

Job Ref: CHE1945

Branch: Cheval Gloucester Park

Location: Cheval Gloucester Park, London (South West)

Salary/Benefits: Competitive Salary, company benefits and service charge

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 days / 7 days including weekend shifts (between 8am and 8pm)

Hours per week: 40hrs

Posted date: 21/05/2026

Closing date: 04/07/2026

Cheval Gloucester Park and Lexham Garden by Cheval Maison are looking for a dynamic Reservations Executive to join our passionate team and be the voice of our brand. This is your chance to play a key role in creating exceptional guest experiences while driving revenue and building lasting relationships.

As a Reservations Executive, you’ll transform enquiries into memorable stays across multiple channels—phone, web, OTAs, corporate accounts, agent accounts, direct and VIP guests, WhatsApp, and online portals. You’ll negotiate incoming reservations and extensions with efficiency and profitability, ensuring every opportunity is maximised.

Your role goes beyond reservations: you’ll provide timely, accurate information to operational teams, supporting General Managers, Operations and Front Office Managers, and the Commercial Team to guarantee a seamless guest journey. You’ll deliver personalized service, anticipate guest needs, and assist with the daily operations of the Reservations department—all while contributing to the success of a fast-paced, innovative hospitality brand.

Key Responsibilities are

Negotiating stays and extensions with a focus on maximizing revenue, conversion, and guest satisfaction.
Providing accurate, timely updates on guest requests and preferences; maintain up-to-date records in PMS (Opera Cloud) and Microsoft Office tools.
Collaborating with the Commercial Team and partner with Finance, Front Desk, Housekeeping, and property departments to ensure seamless guest journeys.
Building rapport with guests and key clients, influencing booking decisions through exceptional service and product knowledge.
Identifying and pass sales leads to the Sales team; actively cross-sell the collection.
Handling complex or escalated guest matters professionally and efficiently.
Supporting the smooth day-to-day running of the Reservations department, sharing knowledge and best practices.
Working to agreed SLAs/KPIs for response times, accuracy, and conversion.

We want you to apply for this role if you have

Proven experience in reservations or sales within a London luxury 5-star hotel or serviced apartments environment.
Excellent interpersonal skills with confidence in handling guest matters—including complaints—professionally.
Intermediate computer literacy, including PMS (Opera Cloud) and Microsoft Office tools.
Exceptional attention to detail and a passion for outstanding customer service.
Strong organizational and communication skills; ability to prioritize in a fast-paced environment.
Commercial awareness and are comfortable working towards revenue and conversion targets.
Confidence in liaising with stakeholders at all levels; self-motivated and collaborative across global teams.

In return for your passion and drive to succeed we can offer you

Competitive salary + Service Charge
30 days annual leave (increasing with service, including public holidays)
Company sick pay
Life Assurance
Season Ticket Loan
Learning and Development programmes
Discount Staff, Family and Friends rates
Contribution to personal pension (after 3 months)
And many more benefits!

This is a full-time role of 40 hours per week, working 5 out of 7 days, which will include weekends on a rotational basis. Working hours are between 8am and 8pm, with an 8-hour shift per day. The position is based on residence, and you will report directly to the Revenue Manager, ensuring alignment with commercial objectives and operational excellence.

At Cheval Gloucester Park and Lexham Garden by Cheval Maison we’re excited to welcome you as a new team member to our property! If you’re enthusiastic about creating exceptional guest experiences and enjoy working in a supportive, exciting, and collaborative environment, you’ll fit right in. Our team takes pride in delivering top-notch service while making every day enjoyable. Come be part of something special—we can’t wait to meet you!

We believe in empowering our people, so you’ll grow your skills with real responsibility while receiving guidance and support from experienced leaders who are invested in your success.

If you thrive on being the best, you can and want to join our award-winning team then look no further and apply now!

Helpful to know…

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) will be requested in the event of a position being offered

Quick apply

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