Reservation agent Work, Jobs in Hertfordshire (with Salaries)

Front of House Receptionist
Supercity Aparthotels —London
- £31,695 a year
- 12 hour shift
- Microsoft Word
- Hotel
- Administrative experience
- Health & wellbeing programme
Quick apply
Guest Service Agent
The Bloomsbury —London
- £27,500 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
1d
Reservations Agent
Rosewood London —London
- Full-time
- Hotel
- Annual leave
Quick apply
Sales & Reservations Coordinator
Hotel Indigo London Clerkenwell —London
- £30,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
Travel operations executive
AARYA enterprises info Ltd —Chelsea
- Part-time
- Microsoft Excel
- Salesforce
- Microsoft Office
- Annual leave
- Work from home
Quick apply
1d
Lettings & Guest Services Agent
Nell Gwynn House Apartments 2 Ltd —Chelsea
- From £29,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
14d
Reservations Agent (Part time)
Rosewood London —London
- Part-time
- Hotel
- Annual leave
Quick apply
2d
Crew Accommodations Agent
Corpay —London
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Life insurance
Quick apply
Ticketing Support Executive
Llama Travel —Camden Town
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
9d
Assistant Head of Reservations
The Lanesborough —London
- English
- Hotel
- Employee discount
- Life insurance
Travel Operations Specialist
Audley —London
- £27,500 a year
- Hybrid work
- CRM software
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Reservations Specialist
Edwardian Hotels London —London
- Full-time
- Sales
- Customer service
- Hotel
- Referral programme
Quick apply
9d
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
2d
Jules Verne - Touring Sales Specialist
DERTOUR UK —London
- From £28,000 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- In-person
- Employee assistance programme
- Employee discount
Quick apply
7d
Legal Progression Administrator
London Square —Uxbridge
- Full-time
- Sales
- Microsoft Office
- Administrative experience
- Employee discount
- Gym membership
Quick apply
2d
Reservations and Leisure Sales Manager
MERCURE —London
- Full-time
- Bar
- Customer service
- Hotel
- Employee discount
Quick apply
8d
Assistant Groups and Events Manager
MERCURE —London
- Full-time
- Bar
- Management
- Hotel
Quick apply
Reservations Agent
St. James's Hotel & Club - Reservations —London
- £26,523 a year
- Full-time
- Hotel
Quick apply
2d
Site Sales Consultant
Hamptons —Ealing
- Weekend availability
- Sales
- Administrative experience
- Organisational skills
Assistant Front Office Manager – The Level
The Level —London
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
- Referral programme
Quick apply
11h

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Front of House Receptionist

Supercity Aparthotels
London

Quick apply

Job details

Full-time
£31,695 a year

Benefits

Health & wellbeing programme
Company pension

Qualifications

Microsoft Word
GCSE
Administrative experience
Organisational skills
Guest services
Phone etiquette
Hotel experience

Full job description

We are looking for bright, engaged individuals to join our dynamic and friendly team.

Supercity Aparthotels are...

... a family-owned brand of boutique aparthotels with properties in London, Manchester, Brighton, Leeds, Edinburgh and York. We offer all the advantages of an apartment with many of the benefits of a hotel, all with our signature touch of style, charm and sophistication.

Since 2009 we have led the way in superior and stylish serviced apartment hotels; we’re all about providing a luxurious, private and relaxed environment with a “professionally informal” service – mainly for business travellers and extended stay guests.

We’re a growing business looking for hospitality superstars to join the Supercity family – we’re looking for fun, passionate and ambitious people with an interest or previous knowledge of the industry. We love what we do; we’re passionate about it, so joining Supercity Aparthotels means becoming part of a collaborative way of working where everyone’s thoughts and ideas are encouraged and celebrated.

What’s in it for you?

Be a part of a family-run business with the opportunity to influence how we do things
Join a growing business with plenty of opportunities to develop yourself (and others)
Benefits including employee and friends and family rates
Team building and away days
A strong team structure; creating a supportive and friendly work environment
Learn from the best through a structured induction and in depth training

We’re looking for…

… a dedicated Front of House Receptionist to join the team across our London Aparthotel’s. We’re looking for someone who will take responsibility for managing the guest experience; developing relationships with our regular guests and understanding their individual needs, as well as delivering all the nightly duties of the FoH Department to a very high standard to support the smooth running of the Aparthotel.

Key responsibilities

Be the first point of contact for all guests, delivering very high standard of customer service to support our hard earned reputation.
Check-in / out guests offering genuine bespoke hospitality at all times
Responding to guests needs in a polite, accommodating and flexible manner
Communicate updates and/or changes to guest as they arise
Manage and resolve guests complaints
Perform reception tasks and coordinate the operations for the site to ensure uninterrupted service to guests and to maintain high standards at all times
Contribute to the overall success of the aparthotel by identifying potential key corporate clients, and influencing the conversion of enquiries
Taking reservations and coordinating with the Sales & Reservations Agents to maximise yield.
Pre-arrival suite checks in order to maintain high standards at all times.
Inputting and managing Opera PMS to maximise occupancy, as well utilising the system to support the Housekeeping and Maintenance teams.
Preparing paperwork for arrivals and departures.
Coordinating with maintenance and housekeeping in relation to arrival, departures, special requests and any issues that need attention.
Processing payments in a timely manner and following up on any outstanding payments for long stay guests.
Responsible for the on-site petty cash including monthly reporting for accounts.
End of day PMS functions including cash and credit card balancing and batch reports.
Billing guests for extras (telephone, laundry etc.)
Suite and building spot checks to assess standards and report any areas of concern.
Complying with health and safety procedures at all times.
Coordinate with nominated sub-contractors for any emergencies or call-outs.

Requirements

GCSE English Language or equivalent.
Genuine interest in the serviced apartment / hotel industry.
Outgoing and confident with a sense of professionalism at all times.
Able to work in a fast-paced and customer service driven environment.
Meticulous attention to detail.
Knowledge of OPERA software.
Knowledge of MS Word.
Excellent interpersonal skills.
Strong organisational skills with the ability to prioritise workload.
Ability to work unsupervised and as part of a team.

Package

Salary: £31,695 per annum (£14.51 per hour)
Hours : 42 hours per week, avereage 3.5 days per week
Shift pattern: 12 hour shifts 4 on 4 off rotation, between Monday - Sunday, including Day and occasional Night shifts
Holiday entitlement: 20 shifts p.a.
Pension

This job description is intended to illustrate the key responsibilities of the job of Front of House Receptionist. It is not intended to be exhaustive and you are advised that the responsibilities may change from time to time.

Job Type: Full-time

Pay: £31,695.00 per year

Benefits:

Company pension
Health & wellbeing programme

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

reservation agent jobs in hertfordshire

Front of House Receptionist

Guest Service Agent

Reservations Agent

Sales & Reservations Coordinator

Travel operations executive

Lettings & Guest Services Agent

Reservations Agent (Part time)

Crew Accommodations Agent

Ticketing Support Executive

Assistant Head of Reservations

Travel Operations Specialist

Reservations Specialist

Airport Services Duty Supervisor - London Heathrow

Jules Verne - Touring Sales Specialist

Legal Progression Administrator

Reservations and Leisure Sales Manager

Assistant Groups and Events Manager

Reservations Agent

Site Sales Consultant

Assistant Front Office Manager – The Level

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