Customer service representative Work, Jobs in Bearsden (with Salaries)

Client Services Advisor
Jones Whyte —Glasgow
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
5d
Accounts Assistant Customer Service
Electrajet Ltd —Glasgow
- £25,000 - £30,000 a year
- Full-time
- Bilingual
- Spanish
- Microsoft Excel
- Free parking
Quick apply
6d
Customer Support Advisor
Golden Charter Limited —Glasgow
- £25,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Service Agent
ABM UK —Paisley
- £12.81 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Customer Service Advisor
Tenancy Deposit Scheme —Glasgow
- From £24,945.96 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Referral programme
- Sick pay
Quick apply
Operations and Customer Care Co-ordinator
UK Health Enterprises Ltd —Glasgow
- £30,000 - £35,000 a year
- Part-time
- Microsoft Office
- Business development
- Organisational skills
Quick apply
6d
Customer Service & Operations Coordinator
Love-Rugs —Glasgow
- £23,660 a year
- Full-time
- Hybrid work
- Customer service
- English
- IT
- Store discount
- Profit sharing
Quick apply
Customer Service Advisor | S1 | Everyday Banking | Multiple Locations
A01 Santander UK plc —Glasgow
- £25,000 - £31,579 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
Client Service Advisor - Corporate Insurance, Glasgow
Aon Corporation —Glasgow
- Leadership
10d
Pension Administrator
Scottish Friendly —Glasgow
- £24,500 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
Customer Service Support Specialist
Hewlett Packard Enterprise —Erskine
- Full-time
- Microsoft Excel
- Project management
- Organisational skills
Customer Service Advisor, Full Time - Bellshill
KwikFit —Bellshill
- £26,700.55 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
4d
Customer Support Advisor (12m FTC)
LendInvest —Glasgow
- Hybrid work
- Customer service
- Communication skills
- Banking
- Employee assistance programme
- Employee discount
9d
Customer Service Coordinator
Smurfit Westrock —Uddingston
- Full-time
- Annual leave
11d
Customer Service Advisor NHS
Foundever —Motherwell
- Full-time
- Computer literacy
- Paid training
- Employee discount
3d
Customer Care Representative
DPand L —Glasgow
- Customer service
- Computer skills
Quick apply
Customer Service Advisor (Zero Carbon Living)
OVO Energy —Glasgow
- £25,950 - £26,770 a year
- Full-time
- Travel
- Work from home
- Employee discount
Quick apply
Customer Growth Agent (HF1339804)
Flourish —Glasgow
- £25,000 - £25,195 a year
- Full-time
- Customer service
Quick apply
Coach Driver
McGill's Buses —Renfrew
- £15 an hour
- Weekend availability
- Heavy lifting
- Driving
- In-person
Quick apply
5d
Sales Coordinator / Customer Service Administrator
RCH UK GROUP —Glasgow
- From £26,500 a year
- Full-time
- Sales
- Customer service
- Analysis skills
- Free parking
Quick apply
6d

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customer service representative jobs near bearsden

Client Services Advisor

Jones Whyte -
Glasgow

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Job details

Permanent | Full-time
5 days ago

Benefits

Employee discount

Qualifications

Sales
Customer service
Microsoft Office
IT
Phone etiquette
HubSpot
Communication skills

Full job description

Role: Client Services Advisor

Place of work: Glasgow, City Centre

Contract type: Permanent, 35 hours per week

Working Hours: Monday-Friday, 9am-5pm

Are you someone who has a genuine desire to support people through some of the most difficult moments of their lives? Do you have experience in a customer service and/or care-focused role? If so, Jones Whyte has the perfect opportunity for you!

We are looking for a talented individual to play a pivotal role in our Bereavement departments success. This is your chance to shine, contribute your expertise, and grow alongside a company thats invested in your development.

The Role

As a Client Services Advisor within our Client Services Department, you will provide dedicated support to the Private Client Bereavement team, handling both inbound and outbound client enquiries.

You will play a key role in ensuring clients receive a high standard of service and are supported with care, professionalism, and sensitivity throughout their bereavement enquiries.

Working closely with a dedicated Team Leader and a supportive team of Client Services Advisors, you will also liaise with case handlers and Solicitors to ensure each client matter is managed efficiently, accurately, and within agreed timeframes. Collaboration is central to this role, as the department works collectively to ensure all client enquiries are addressed promptly and professionally.

This position offers the opportunity for personal and professional development, including progression within the firm. No prior legal experience is required, although it would be advantageous. A background in customer service, particularly within a call-handling environment, is essential.

The role offers a hybrid working arrangement, with a minimum of three days per week based in the Glasgow office, following the successful completion of office-based training.

Key Attributes

1+ year working in a customer service & call-handling environment
Excellent communication and active listening skills
Ability to build rapport quickly with others, particularly with people in distress
Professional, confident & courteous phone manner
Basic computing & IT skills (MS Office applications)
Positive forward-thinking mind-set
Genuine empathy and compassion for clients in difficult circumstances
Commitment to achieving the best possible outcomes for clients
Experience of sales, customer service and/or contact centres
Experience working towards daily/monthly KPIs/targets

Desirable but not essential:

Experience working in a law firm
Experience working with HubSpot

Responsibilities

To respond to inbound and outbound calls, emails, and web enquiries from bereaved clients and their families, handling each contact with care, patience, and compassion
To generate quotations and ensure that prospective clients have an excellent experience as soon as they contact our firm
Talking to clients sensitively and empathetically to understand their requirements and selecting services to suit
Handling leads from multiple channels and controlling them through our leads management system
Meeting Jones Whyte KPIs/Targets to support the wider needs of the business
Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner
Using initiative and incentives to promote referral opportunities and liaise with other departments within the business to identify and meet client needs
Taking payments online and over the phone
Producing contracts and managing e-sign processes
Liaising throughout with our solicitors to ensure clients receive fast and accurate legal advice
Providing an efficient, professional, and compassionate service to clients at all times
Attending and contributing to weekly team meetings

Company Benefits & Perks

Jones Whyte is proud to have been recognised as the Scottish Top Employer of the Year at The Herald and s1jobs Top Employer Awards 2025. This award reflects our commitment to creating a workplace where people thrive one that values career development, wellbeing, inclusivity, innovation, and community impact. As a firm, were dedicated to fostering an environment where every team member feels supported, empowered, and part of something meaningful.

We offer:

Competitive salary
Monthly Commission
26 days holiday plus 8 bank holidays.
Holiday Loyalty Scheme: Up to 5 additional days
Buy and Sell up to 3 holiday days each year
Enhanced maternity and paternity benefits
Wellbeing Support
Salary Extras employee discounts on retailers, dining, travel & more
Annual Company Day out
Hybrid working and modern Glasgow office
Birthday early finish and regular team events

Apply Now

Refine Your Search

customer service representative jobs in bearsden

Client Services Advisor

Accounts Assistant Customer Service

Customer Support Advisor

Customer Service Agent

Customer Service Advisor

Operations and Customer Care Co-ordinator

Customer Service & Operations Coordinator

Customer Service Advisor | S1 | Everyday Banking | Multiple Locations

Client Service Advisor - Corporate Insurance, Glasgow

Pension Administrator

Customer Service Support Specialist

Customer Service Advisor, Full Time - Bellshill

Customer Support Advisor (12m FTC)

Customer Service Coordinator

Customer Service Advisor NHS

Customer Care Representative

Customer Service Advisor (Zero Carbon Living)

Customer Growth Agent (HF1339804)

Coach Driver

Sales Coordinator / Customer Service Administrator

I want to receive the latest job alerts for customer service representative in bearsden

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