Technical support occupations Work, Jobs in Podington, Bdf (with Salaries)

Technical Service Desk Advisor
Ricoh —Northampton
- Communication skills
5d
1st/2nd Line IT Support Engineer
Microbyte Solutions Ltd —Peterborough
- Full-time
- Azure
- Microsoft Office
- SharePoint
Quick apply
IT 2nd Line Support Engineer
Lockheed Martin Corporation —Ampthill
- Full-time
- Microsoft Office
- Travel
- IT
14d
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Service Managment Specialist
M Group —Saint Ives
- 12 hour shift
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Field Support Engineer
Xaar —Huntingdon
- Sales
- Engineering
- Bachelor's degree
Level 2 Service Desk Engineer
Advania —Milton Keynes
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
3d
IT Support Contract
Ekco —Milton Keynes
- Azure
- English
- Travel
Quick apply
Field Engineer
PCS Business Systems —Kettering
- English
- Organisational skills
- IT
- Work from home
Acturis Operations Analyst
Jensten Group —Huntingdon
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
IT Helpdesk Technician Apprentice
QA Apprenticeships —Milton Keynes
- £16,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Trainer - Automation Systems
Olympus Automation Limited —Peterborough
- Up to £28,000 a year
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
14d
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
Industrial Technical Support Engineer
Linx —Saint Ives
- Full-time
- Maintenance
- SQL
- Programmable logic controllers
Internal IT – 2nd Line Systems Analyst
Sharp —Peterborough
- Full-time
- Azure
- Scripting
- Computer networking
4d
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Profit sharing
3d
Electrical Software Support Engineer
Trimble —Milton Keynes
- Full-time
- AutoCAD
- Engineering
- Electrical Engineering
Field Application Engineer
Racelogic —Buckingham
- Overtime
- Driving
- Travel
- Communication skills
- Annual leave
Quick apply
3d
ICT Consultant
turn IT on —Winslow
- £28,000 - £32,000 a year
- Full-time
- Travel
- IT
- Communication skills
- Employee assistance programme
Quick apply
3d
Technical Support Manager - Aprolis UK
Monnoyeur —Corby
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Forklift

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Technical Service Desk Advisor

Ricoh -
Northampton

Apply Now

Job details

Permanent
5 days ago

Qualifications

ITIL
Communication skills

Full job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered
Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis
Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets
Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer.
Maintain understanding of applicable technologies in use by Ricoh customers to contribute to a higher level of first time fix rates.
Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service to customers
Engage in “shift left” activities with technical teams to allow more incidents to be resolved at first line cutting down disruption to users and enhancing customer satisfaction

You will ideally have

Experience of working in a fast paced customer services department
Experience of using service management systems.

Technical knowledge of Ricoh's software and hardware portfolio is required.
Technical experience of providing remote support to customers

An awareness of ITIL framework
Must be capable of working unsupervised to agreed timescales
Excellent communication skills – both verbal and written
Excellent interpersonal skills
Ability to develop good relationships with customers
Ability to organise and prioritise work in an effective manner
Ability to work under pressure
Methodical and disciplined approach to work
Ability to work well in a team.
General knowledge of Third party support agreement(s)
A basic understanding of Service level agreements or arrangement(s)
Excellent troubleshooting skills
Ability to mentor and train team members
Excellent time keeping
Able to recognise a Major incident or outage and escalate accordingly.

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.

FUNCTION

Field Service

LOCATION

Northampton

CONTRACT TYPE

Permanent

CLOSING DATE

09-Jul-2026

Apply Now

Refine Your Search

technical support occupations jobs in podington, bdf

Technical Service Desk Advisor

1st/2nd Line IT Support Engineer

IT 2nd Line Support Engineer

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Service Managment Specialist

Field Support Engineer

Level 2 Service Desk Engineer

IT Support Contract

Field Engineer

Acturis Operations Analyst

IT Helpdesk Technician Apprentice

Trainer - Automation Systems

Help Desk Engineer

Industrial Technical Support Engineer

Internal IT – 2nd Line Systems Analyst

Associate Technical Account Manager

Electrical Software Support Engineer

Field Application Engineer

ICT Consultant

Technical Support Manager - Aprolis UK

I want to receive the latest job alerts for technical support occupations in podington, bdf

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Field Service

Northampton

Permanent

09-Jul-2026

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