Technical support Work, Jobs in Bottesford, Lec (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
IT Support Engineer
Kazzoo Ltd —Leicester
- £28,000 - £32,500 a year
- Full-time
- Customer service
- Analysis skills
- Computer networking
Quick apply
11d
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Sales
- Maintenance
- Driving
- Employee assistance programme
- Gym membership
IT Service Desk Apprentice
QA Apprenticeships —Loughborough
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
IT Support Apprentice
QA Apprenticeships —Nottingham
- £17,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
10d
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
Level 3 Information & Communication Technician Apprentice
Brush Group —Loughborough
- Hybrid work
- IT
- Communication skills
- Time management
- Employee assistance programme
- Life insurance
13d
Service Desk Analyst (Fixed Term)
University of Nottingham —Nottingham
- £26,908 - £28,890 a year
- Monday to Friday
- IT
- Communication skills
5d
Helpdesk Customer Service Advisor
Experian —Nottingham
- Full-time
- Customer service
Quick apply
12d
End User Device Engineer
Sherwood Forest Hospitals NHS Foundation Trust —Ilkeston
- £32,073 - £39,043 a year
- Full-time
6d
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Supervising experience
- IT
Service Delivery Manager Associate
Ericsson —Loughborough
- Computer Science
- Engineering
- English
2h
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
First Line Analyst
Computacenter —Nottingham
- 12 hour shift
- Customer service
- Project management
- Presentation skills
Roster Administrative Support Apprentice
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £15,600 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
4d
Systems Engineer
Thrive —Nottingham
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Network Support Administrator
East Midlands Ambulance Service NHS Trust —Nottingham
- £25,760 - £27,476 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
9d
Application Specialist
MHR INTERNATIONAL UK LIMITED —Ruddington
- Customer service
- Salesforce
- Human resources
- Employee discount
- Referral programme
Operations Subject Matter Expert
PLEXSYS —Lincoln
- Full-time
- Microsoft Word
- Microsoft Excel
- Military
Quick apply
Customer Support Specialist (SaaS)
edays —Nottingham
- £24,420 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- SQL
- APIs
- Free parking
- Annual leave
Quick apply
4h

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technical support jobs near bottesford, lec

First Line Analyst 3

Computacenter -
Nottingham

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Job details

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

technical support jobs in bottesford, lec

First Line Analyst 3

IT Support Engineer

Doors engineer, Technical support

IT Service Desk Apprentice

IT Support Apprentice

Microsoft Dynamics 365 Support Engineer (Business Central)

Level 3 Information & Communication Technician Apprentice

Service Desk Analyst (Fixed Term)

Helpdesk Customer Service Advisor

End User Device Engineer

IT Support Manager

Service Delivery Manager Associate

Second Line Analyst

First Line Analyst

Roster Administrative Support Apprentice

Systems Engineer

Network Support Administrator

Application Specialist

Operations Subject Matter Expert

Customer Support Specialist (SaaS)

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