It service improvement manager Work, Jobs in Neath, Ntl (with Salaries)

Performance Analyst
Driver and Vehicle Licensing Agency —Swansea
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
9d
Sponsorship Programme Manager
Transport for Wales —Pontypridd
- No degree
- Mentoring
- Leadership
Team Manager
Swansea Bay University Health Board —Bridgend
- £32,557 - £39,631 a year
- Part-time
- Continuous improvement
- Team management
- Human resources
- Annual leave
9d
Production Line Manager
General Dynamics Land Systems UK —Pentrebach
- £43,200 - £54,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Team management
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Swansea
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Regional Manager - WPA
WPA —Ystrad Mynach
- £63,038 a year
- Full-time
- Analysis skills
- Employee discount
3d
Final Mile Territory Manager
Hermes Europe —Llanelli
- £35,000 - £39,000 a year
- Analysis skills
- Continuous improvement
- Organisational skills
10d
Practice Manager at Tech-enabled Accountancy Firm
Mazuma GB Ltd —Bridgend
- Up to £45,000 a year
- Part-time
- Team management
- Computer skills
- In-person
- Flexible schedule
Quick apply
3d
Procurement Manager
Sigma 3 Kitchens —Pontyclun
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
11d
Solutions Developer Manager
Medr —Merthyr Tydfil
- £39,457 - £46,243 a year
- Full-time
- Presentation skills
- School
- Time management
- Annual leave
- Employee assistance programme
13d
Sales Manager
Mazuma GB Ltd —Bridgend
- £40,000 - £45,000 a year
- Full-time
- Team management
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Operations Manager
The British Bird of Prey Centre —Carmarthen
- £35,000 a year
- Weekend availability
- Customer service
- Business development
- First Aid Certification
Quick apply
4d
Service Designer
Driver and Vehicle Licensing Agency —Swansea
- £35,663 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
13d
New Product Development Lead
Transport for Wales —Pontypridd
- Hybrid work
- Presentation skills
- Communication skills
10d
Programme Manager
M Group —Treharris
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
6d
Planning Apprentice
Timet —Swansea
- Up to £25,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Quick apply
Planner
M Group —Swansea
- Travel
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
Scaffolding Business Manager
RBS Scaffold Ltd —Swansea
- From £12.71 an hour
- Full-time
- Sales
- Business development
- Team management
- Profit sharing
Quick apply
4d
Talent & Learning Delivery Manager
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Part-time
- Hybrid work
- Customer service
- English
- Presentation skills
- Annual leave
- Employee assistance programme
6d
Store Manager Designate
Home Bargains —Merthyr Tydfil
- £49,359 a year
- Customer service
- Training & development
- Retail management
- Store discount
- Annual leave
Quick apply
12d

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Performance Analyst

Driver and Vehicle Licensing Agency -
Swansea

Apply Now

Job details

Permanent | Part-time | Full-time
£35,663 a year
9 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Stakeholder liaison
Presentation skills
Continuous improvement
Management reporting
Analytics
Welsh
PRINCE2 Certification

Full job description

Details

Reference number

468707

Salary

£35,663

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Type of role

Analytical

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Swansea

About the job

Job summary

Do you enjoy working with data to help teams make better decisions?

Can you use information to improve how a service operates and performs?

Are you confident presenting clear data insights to senior leaders?

If so, wed love to hear from you!

This is a fantastic opportunity to join our team! The role is extremely varied and involves a great deal of senior stakeholder engagement across the Agency, so youll have the opportunity to build positive working relationships and gain a unique overview of all areas within Driver and Vehicle Licensing Agency (DVLA).

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the Kings birthday
Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA:

DVLA roles: Driver and Vehicle Licensing Agency - Department for Transport Careers

Job description

Lead the delivery of high-quality management information and performance analysis to support operational decision-making across the directorate. You will manage daily, weekly, and monthly reporting, turning complex data into clear, actionable insights. Working closely with senior leaders, you will provide advice, improve business processes, and ensure teams meet their objectives. This role offers an opportunity to influence performance, enhance reporting practices, and drive continuous improvement in a fast-paced environment, supporting development of analytical capability across the team.

Your responsibilities will include, but arent limited to:

Lead a team to understand, interpret and gather business requirements, to source relevant datasets from internal and external data holders.
Maintain high standards of data accuracy, completeness, and reliability, ensuring that analysis is based on robust and validated data sources.
Manage directorate business as usual MI, including operational demand, performance, and compliance with agreed procedures. Resolve queries regarding outputs and present findings to relevant stakeholders.
Build and manage effective working relationships with key stakeholders across the agency, engaging throughout the delivery of agreed projects and seeking feedback to support continuous improvement.
Work collaboratively with Service Management and operational teams to support activities such as change management and benefit profiling, including monitoring business performance and agreed staffing levels.
Oversee and be accountable for performance, conduct and attendance processes within your area of responsibility and ensure they are adhered to and acted on in a timely manner in your role as Investigating Officer, Decision Officer or Appeals Officer

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required experience:

To be successful in this role you will need to have the following experience:

Experience of analysing performance data and producing clear management information (MI) to support decision-making.
Experience of managing and delivering regular reporting cycles (daily, weekly, monthly).
Experience of reviewing and improving processes to enhance efficiency and effectiveness.
Knowledge in medical policies and procedures.
Knowledge and understanding of Drivers Medical policies, procedures and Management Information.

Additional Information

We welcome applications from candidates who can speak Welsh and English. Welsh language skills could be useful in this role, but it is not an assessment criterion, so it wont put you at any disadvantage during recruitment if you arent a Welsh speaker. Please note that the application and assessment process will be held in English.

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

https://www.youtube.com/watch?v=gkR_okX2T1U

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices may be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Changing and Improving
Communicating and Influencing
Managing a Quality Service

Benefits

Alongside your salary of £35,663, Driver and Vehicle Licensing Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies .

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

How to apply

Our selection process ensures a comprehensive assessment of each applicant's skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 2: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience you will be asked to provide a CV (unlimited wordcount) and personal statement (1000-word count). Please provide evidence of your Experience of the following:

Experience of analysing performance data and producing clear management information (MI) to support decision-making.
Experience of managing and delivering regular reporting cycles (daily, weekly, monthly).
Experience of reviewing and improving processes to enhance efficiency and effectiveness.
Knowledge and understanding of Drivers Medical policies, procedures and Management Information.

The sift will take place from 19/08/2026

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

Behaviours (Leadership, Changing and Improving, Communication and Influencing, Managing a Quality Service)
Experience

You will also be required to create and deliver a presentation to assess the Behaviour Managing a Quality Service. Guidance will be provided if you are invited to interview.

The interviews will take place from 03/09/26

This interview will be conducted in person at our Swansea office (DVLA, Longview Road, Morriston, Swansea, SA6 7JL). Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change

Further information on the selection process

We will also hold a 6-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour
Threats or acts of violence
Illegal activity or substance misuse
Sexually explicit material
Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : OCSD Recruitment
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission

Apply Now

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Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information